Lube-It Pennzoil

This individual came in for regular service and a recommended power steering flush.  He returned a few days later with the rack and pinion leaking.  The services we provided by themselves could not have done this.  As a favor to a regular customer, we repaired the rack an pinion...

at no charge.. Because of the age and make of the car, which is no longer in production, we had to order the parts which took two weeks to receive.  We did not authorize or agree to pay for any rental car, therefor we will not pay for any rental expenses.

Review: I had a full service for oil and fluid and that day my brakes hydraulic failed. I returned to the business and they informed me that it was a coincidence that my brakes failed directly after their service. They determined that there is air in the line and that it would require 160 worth of extra service to repair.Desired Settlement: I want the money for the oil change returned and the service for repairing my brakes.

Business

Response:

From: [redacted]>

Date: Tue, Jul 30, 2013 at 10:42 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].

To: "[email protected]" <[email protected]>

To Whom IT May Concern: A full service oil change does not involve the brakes and could not have caused them to fail. We are sorry that you are not happy with your service and will gladly refund you the amount of the oil change as a good faith gesture. [redacted], Manager