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To Whom It May Concern,Please see the attached letter as our official response to this matterFeel free to contact me should you need anything further.Best Regards, [redacted] Customer Service Supervisor1-800-729-ext [redacted] @padi.com July 23, 2015To Whom It May Concern,We are very sorry to hear that [redacted] did not receive his original Open Water certification which was mailed on May 26th or his Enriched Air Diver certification that was mailed on Jun 18thThis letter serves as confirmation that his cards were mailed out on the following dates:As you can see, we have mailed both ***’s Open Water and Enriched Air certifications more recently, as of July 10thI attempted to call him at his phone number on file but I received a busy tone both times I attempted to call him at: (605) [redacted] I have followed up with him by sending him the following email (seen on the next page).Please let me know if there is anything further I can be of assistance withBest Regards, [redacted] PADI Customer Service Supervisor

Hello,I looked for a way to send a message through your site, but was unablePlease be advised that my complaint against PADI ID [redacted] has been satisfiedWe have worked together to reach an agreement, and the business has come forward in a very professional mannerI appreciate your assistance in this matterIf there is anything else I can/should do please adviseRegards, [redacted] C***

To Whom It May Concern,Please see the attached letter as our official response to this matterFeel free to contact me should you need anything further.Best Regards,*** ***Customer Service Supervisor1-800-729-ext***@padi.com July 23, 2015To Whom It May Concern,We are very
sorry to hear that *** *** did not receive his
original Open Water certification which was mailed on May 26th or
his Enriched Air Diver certification that was mailed on Jun 18thThis letter serves as confirmation that his cards were
mailed out on the following dates:As you can see, we have mailed both ***’s Open Water and
Enriched Air certifications more recently, as of July 10thI
attempted to call him at his phone number on file but I received a busy tone
both times I attempted to call him at: (605) ***I have followed up with
him by sending him the following email (seen on the next page).Please let me know if there is anything further I can be of
assistance withBest Regards,*** ***PADI Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cannot open the document attachedAdditionally the cards STILL have not been received through USPS, I paid PADI $to have them overnight to me via UPS, which I did receiveTo resolve this matter, PADI needs to reimburse me the overnight fee of $
Regards,
*** ***

Hello,I looked for a way to send a message through your site, but was unable. Please be advised that my complaint against PADI ID ***has been satisfiedWe have worked together to reach an agreement, and the business has come forward in a very professional manner. I appreciate your assistance in this matterIf there is anything else I can/should do please advise. Regards,*** C***