Lubna Furniture

Business Response / [redacted] (1001, 15, 2014/05/19) */ We as a store went far and beyond what can we do to solve the matterfirst, we took a loss and we returned a furniture after the costumer used it for two months (this is used furniture, and we do only new furniture), the reason costumer provided was to redecoration!! secondly, we gave the costumer full credit of the returned furniture and she chose another setThe set she chose was larger in size and we informed her right away that it might be a problem in delivering this to her placeIn this case, we deal with a third party delivery service for a minimum fee and she rejected this optionshe chose our free delivery, where we deliver to the address and she would be responsible of getting the furniture through her small doors and hallwaysOur team will help, but they are NOT responsible to any damages as they told her this is too big to get in We provided the best service, and we provided very good furniture in a very cheap priceWe guarantee our price is lower all over ChicagoIn order to keep providing these lower prices, we ask our costumers to be fair and ask for reasonable things; We cannot do miracles Business Response / [redacted] (1001, 15, 2014/05/19) */ We as a store went far and beyond what can we do to solve the matterfirst, we took a loss and we returned a furniture after the costumer used it for two months (this is used furniture, and we do only new furniture), the reason costumer provided was to redecoration!! secondly, we gave the costumer full credit of the returned furniture and she chose another setThe set she chose was larger in size and we informed her right away that it might be a problem in delivering this to her placeIn this case, we deal with a third party delivery service for a minimum fee and she rejected this optionshe chose our free delivery, where we deliver to the address and she would be responsible of getting the furniture through her small doors and hallwaysOur team will help, but they are NOT responsible to any damages as they told her this is too big to get in We provided the best service, and we provided very good furniture in a very cheap priceWe guarantee our price is lower all over ChicagoIn order to keep providing these lower prices, we ask our costumers to be fair and ask for reasonable things; We cannot do miracles Consumer Response / [redacted] (3000, 21, 2014/06/02) */ To Lubna furniture none of the funiture was used everything was purchased brand newThe original furniture was furniture that was not the same as seen in the books or the websitesWhat I received was different from what was originallly picked outSo there fore [redacted] agreed to take it backI asked [redacted] when will they pick up the furnitureI was told that it will be picked up when the new furniture comes in [redacted] explained to me that the original set was not going to be picked up until the new set was to be deliveredIn which it took the company about monthsI called [redacted] multiple times to ask when will the new furniture be delivered and he kept giving me the run aroundHe finally called me on March 15, saying that he will deliver the furniture at 11:amHe came to my home and he inspected the doorways and the original furniture as wellHe said everything was okHe told me that the furniture will be at my home at 1:pm that dayIt was never deliveredI was told the next day it would come It still never came until March 17, Secondly as for the new furniture when he originally came to my home we discussed the size of the furnitureI already had the doors measuredThat was the reasons for me picking that size furnitureI explained that to him since day As for when it was delivered I didn't move anything in my selfThere were delivery man that brought the furniture inIt was a piece sofa they got sofa in but not the otherI was never told that it was too bigIf they felt it was too big why force it in risking what happenedThey brought the first piece in with no problems( note I found out that were not professional movers).Upon the second piece moved in I noticed a tear on the side I immediately called [redacted] and I also went up there the same dayWhen they were doneI also showed him pictures of the damage doneHe told me that I couldn't return that piece because it would cost him too much being that it was from a third party dealerSo we agreed to have the furniture repairedHe then again gave me the run aroundI was told that someone would call me about the repairs no one never calledI called and went in to the company for wks until I was told to call their repair myself.( unprofessional)I called and the repair man and he told me that he hadn't got any calls nor faxes about my repairsI went up there the next day and told [redacted] he was supposed to fax something else over and gave me a copyI got a call the next day at 9:pm from the repair man saying that he received something with my name and number but he didn't know what was supposed to been doneI call [redacted] again and I was hung up on while I was trying to explain to him that I wanted refund because he didn't follow through on his promiseI then went up there to talk to him and he ignored me and he also called the police to have me escorted outThe police instructed me to call the Revdex.com and the State attorney generalI then preceede to contact the Revdex.comHe received the letter and me and [redacted] spoke and he told me that he wasn't going to fix anything because I had contacted the Revdex.comSo there for I am still stuck with damaged furnitureSo I would like a refund [redacted] have shown me that he is untrustworthy about fixing the problemSo therefore I would like a refundThis could have been easily settled but he didn't live up to his end of the bargainI have agreed to his terms but he didn't follow through

Business Response /* (1001, 15, 2014/05/19) */
We as a store went far and beyond what can we do to solve the matter. first, we took a loss and we returned a furniture after the costumer used it for two months (this is used furniture, and we do only new furniture), the reason costumer...

provided was to redecoration!! secondly, we gave the costumer full credit of the returned furniture and she chose another set. The set she chose was larger in size and we informed her right away that it might be a problem in delivering this to her place. In this case, we deal with a third party delivery service for a minimum fee and she rejected this option. she chose our free delivery, where we deliver to the address and she would be responsible of getting the furniture through her small doors and hallways. Our team will help, but they are NOT responsible to any damages as they told her this is too big to get in.
We provided the best service, and we provided very good furniture in a very cheap price. We guarantee our price is lower all over Chicago. In order to keep providing these lower prices, we ask our costumers to be fair and ask for reasonable things; We cannot do miracles..
Business Response /* (1001, 15, 2014/05/19) */
We as a store went far and beyond what can we do to solve the matter. first, we took a loss and we returned a furniture after the costumer used it for two months (this is used furniture, and we do only new furniture), the reason costumer provided was to redecoration!! secondly, we gave the costumer full credit of the returned furniture and she chose another set. The set she chose was larger in size and we informed her right away that it might be a problem in delivering this to her place. In this case, we deal with a third party delivery service for a minimum fee and she rejected this option. she chose our free delivery, where we deliver to the address and she would be responsible of getting the furniture through her small doors and hallways. Our team will help, but they are NOT responsible to any damages as they told her this is too big to get in.
We provided the best service, and we provided very good furniture in a very cheap price. We guarantee our price is lower all over Chicago. In order to keep providing these lower prices, we ask our costumers to be fair and ask for reasonable things; We cannot do miracles..
Consumer Response /* (3000, 21, 2014/06/02) */
To Lubna furniture none of the funiture was used everything was purchased brand new. The original furniture was furniture that was not the same as seen in the books or the websites. What I received was different from what was originallly picked out. So there fore [redacted] agreed to take it back. I asked [redacted] when will they pick up the furniture. I was told that it will be picked up when the new furniture comes in. [redacted] explained to me that the original set was not going to be picked up until the new set was to be delivered. In which it took the company about 2 months. I called [redacted] multiple times to ask when will the new furniture be delivered and he kept giving me the run around.. He finally called me on March 15, 2014 saying that he will deliver the furniture at 11:00 am. He came to my home and he inspected the doorways and the original furniture as well. He said everything was ok. He told me that the furniture will be at my home at 1:00 pm that day. It was never delivered.. I was told the next day it would come . It still never came until March 17, 2014 .
Secondly as for the new furniture when he originally came to my home we discussed the size of the furniture. I already had the doors measured. That was the reasons for me picking that size furniture. I explained that to him since day 1. As for when it was delivered I didn't move anything in my self. There were 3 delivery man that brought the furniture in. It was a 2 piece sofa they got 1 sofa in but not the other. I was never told that it was too big. If they felt it was too big why force it in risking what happened. They brought the first piece in with no problems. ( note I found out that were not professional movers).Upon the second piece moved in I noticed a tear on the side I immediately called [redacted] and I also went up there the same day. When they were done. I also showed him pictures of the damage done. He told me that I couldn't return that piece because it would cost him too much being that it was from a third party dealer. So we agreed to have the furniture repaired. He then again gave me the run around. I was told that someone would call me about the repairs no one never called. I called and went in to the company for 3 wks until I was told to call their repair myself.( unprofessional). I called and the repair man and he told me that he hadn't got any calls nor faxes about my repairs. I went up there the next day and told [redacted] he was supposed to fax something else over and gave me a copy. I got a call the next day at 9:00 pm from the repair man saying that he received something with my name and number but he didn't know what was supposed to been done. I call [redacted] again and I was hung up on while I was trying to explain to him that I wanted refund because he didn't follow through on his promise. I then went up there to talk to him and he ignored me and he also called the police to have me escorted out. The police instructed me to call the Revdex.com and the State attorney general. I then preceede to contact the Revdex.com. He received the letter and me and [redacted] spoke and he told me that he wasn't going to fix anything because I had contacted the Revdex.com. So there for I am still stuck with damaged furniture. So I would like a refund. [redacted] have shown me that he is untrustworthy about fixing the problem. So therefore I would like a refund. This could have been easily settled but he didn't live up to his end of the bargain. I have agreed to his terms but he didn't follow through.

Initial Business Response /* (1000, 5, 2014/04/26) */
[redacted] came to our premises on March the 21st of 2014. She purchased a runner carpet and a chest. She was glad to find the "right stuff with cheap price". [redacted] left with her runner and we ordered that chest and were...

suppose to be delivered within 10 business days. When we received the chest and the delivery process started, our staff noticed upon checking that the chest is scratched badly. We inform [redacted] about this, and we order a replacement for the defective chest. The replacement chest made it in on the 2nd of April. [redacted] called us and she was informed that we received her chest, and it will be delivered within the next (24 to 36) hrs max. [redacted] insisted on getting the chest right a way!! We informed [redacted] that we could not deliver right away, because there were other deliveries scheduled that day. But she insisted on having it right away, so we welcomed her to pick it up herself and we will drop off any delivery charges, but she refused.
1. We are proud to serve the community around for the last 20 years and we are offering reasonable prices if not the lowest at all. We always worked with our customers to get them what they needed. We offered them financing, lay away...etc.
2. It was less than 10 business days from [redacted] order (on 3/21/2014) till the second/replacement chest was received (on 04/02/2014)!! It was only 9 business days only.
3. We are working on a delivery schedule. We cannot deliver to [redacted] the same day we receive the merchandise because we have other deliveries scheduled already.
4. We have in our catalogs more than 900 bedroom sets (i.e. 900 different chests), out of which 65 bedroom set are mostly common and sold often, and also we had 18 bedroom set on special. Any piece out of those is going to be special order.
5. Our area of operation has many lower income people up to middle class people, and in order to keep affording low prices, we ask our people in being reasonable especially in the delivery days, and for the time needed for ordering the furniture.
6. That fee for cancelling special order is not for us. It is what we pay to take it back to the manufacture.
7. The whole matter with [redacted] does not worth all of this. She could have waited for her delivery turn or picked it up herself.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all,my name is [redacted],not [redacted]SECONDLY,THEY ARE LYING,THE STORE DID NOT CALL ME AND TELL ME ABOUT THE CSCRATCH,I CALLED THEM TO CHECK ON THE DELIVERY.MR.LEE LIED AND SAID HE CALLED MY JOB,BUT HE ONLY HAD MY HOME AND CELL NUMBER AND USED NEITHER TO CALL ME.I ALSO WAS NOT OFFERED THE OPPORTUNITY OF TAKING THE CHEST HOME MY SELF,WHY WOULD I TRY TO PUT A CHEST IN MY CAR,THATS WHY I ORIGINALLY ASKED FOR DELIVERY.NOR DID THEY OFFER TO DROP ANY DELIVERY CHARGES,HAD THAT BEEN THE CASE,I MAY HAVE WAITED ON THE DELIVERY EVEN THOUGH THEY SAID 7-8 DAYS.I JUST GOT TIRED OF THEIR RUNAROUND ATTITUDE WITH ME.ALSO I NEVER AGREED THAT THE MERCHANDISE WAS THE CHEAP STUFF AT THE RIGHT PRICE.IM GLAD THEY RECONIZE THAT THEY HAVE CHEAP STUFF.I STILL INSIST THAT THE CHEST WAS NOT A SPECIAL ORDER,I CAN SEND A COPY OF THE CONTRACT TO SHOW YOU THAT THERE IS NO SPECIAL ORDER WRITTEN IN IT.I PLAN TO FIRTHER CONTINUE THIS MATTER UNTIL I AM FULLY SATISFIED WITH LUBNAS RESPONSE.