Lucas Ford LLC

We are genuinely sorry for the time lapse and concern we caused Mr. and Mrs. [redacted]! Unfortunately our Sales Consultant failed to share the Issue that was identified the day of delivery along with the customers information. The first I learned of this was when I returned from Vacation and read the...

Revdex.com Complaint that was filed. It is not how I would want to learn of about an issue but I am thankful it was brought to my attention as we certainly want and will resolve issues we are responsible for. I contacted Mr. [redacted] acknowledging the issue and apologizing for what occurred. The $200.00 that was promised by our Sales Consultant was mailed 3 Day Priority. I Ordered out a replacement Interior Door Panel with their local certified dealership which came in today. Arrangements have been set up with their local dealerships Service Department for the Installation. I placed a call and sent an Email to Mr. [redacted] with the information so he can set up an appointment that will work best to his schedule. It has been my pleasure to assist them. We are truly sorry that information was not communicated so we could follow through with what was promised.

Revdex.com:I no longer have said vehicle. So I don't care what they have to say. Sincerely, [redacted]

Revdex.com- ID [redacted]Revdex.com210 North Division • Kellogg, Idaho 83837www.usautosales.com1-800-635-8000Mr. [redacted] 's $500 Purchase Deposit was refunded on May 17, 2016 at10:59 AM. I contacted Mr. [redacted] on May 18, 2016 at 10:35 AM to assurehim that it had been credited back...

to his Visa Card. I also emailed him acopy of the refund documentation.Sincerely,Sherry Q[redacted]Customer Relations Manager- Dave Smith Motors

Dear Revdex.com,                              My case number ID [redacted] has been resolved with full payment back to me so I would like to close my case. Thank you [redacted]