Lucas & Hunt Village Apartments

To Whom This May Concern, [redacted] submitted a complaint in reference to [redacted] We have had her unit serviced for pest and document on these following dates: 8/30/179/27/1710/4/1712/1/We also have her scheduled agin for follow up on 12/4/with [redacted] We would like to inform you that she is on a payment plan in jepordy of falling in default of rentIf you have any questions you may contact us at any timethank you and have a great day! [redacted] Property ManagerLucas and Hunt Village

Initial Business Response / [redacted] (1000, 10, 2015/07/10) */ A walk-through of Mr [redacted] 's unit was performed by Management on May 15, which was the agreed date of his move-outDuring the walk-through, pictures were taken of all damages and items left inside the unit, and the move-out paperwork was processedUnknowingly, on May 16, 2015, Mr [redacted] finished moving his belongings and turned in his keys to the unitAfter meeting with Mr [redacted] and staff members, it was discovered that Management incorrectly charged Mr [redacted] 's account, and a proper refund check has been issued to him

Initial Business Response /* (1000, 15, 2016/02/17) */
On 12/10/15, the resident contacted Management regarding mildew growing in her unit around the windowsMaintenance immediately responded the same day by treating the area with mildew remover and painting the surrounding area

Initial Business Response /* (1000, 5, 2015/07/24) */
Contact Name and Title: *** *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@proequity.com
My name is *** *** I am the property manager for Professional Equities, Incand I am writing in response to complaint
activity report case # XXXXXXX, written by *** *** who resides at *** *** Pl St Louis, Mo XXXXXMs*** became one of our residents on September 16, We have always tried to go above and beyond for all of our residents and after reviewing Ms*** work requests since moving in we have consistently been out to her home either same day or within six business days
In reference to Ms*** complaint about water leaking into her home, we sent someone out and discovered that she not only had a roof issue, but that there was also an issue with her gutters, both of which have been repaired for some timeAt no time have we told her that there were any foundation issues with this homeUnfortunately due to the amount of water that hit a window on the side of her home it became apparent to us that we would need to replace this window since any time it rained water was getting insideDue to the size of the window we were told it would take six to eight weeks as it's a special orderWe told Ms*** that it would take this long due to the size of the window and that we apologize for the inconvenience but would install the window as soon as it came inAs a temporary fix we placed plastic over the window to allow that area to continue to breathe so that mold/mildew would not formI offered to waive any late fees that accrued on Ms*** account and to give her a $for how long she would have to wait continually asking for her understanding as the wait time was out of our handsMs *** was not happy about this and at a point told me to send her to the attorney as she was not going to be paying her rentShe repeatedly told me that a judge would have to tell her to payI have tried working with Ms *** time and again but to no avail
Late afternoon on July 21, my maintenance supervisor informed me that the window was in and that he would install the window the next dayThe morning of July 22, I called Ms*** that morning to let her know we would be out late morning to start getting the window installedShe said that it was not convenient for her to have us at her home and she said she would wait a few more days since she had already waited a few weeksI told her that it was very important for us to get into her home and get this issue resolved and at that point she said that if we came to her home she would take action against usFeeling that my maintenance supervisor was in potential danger I called and told him unless directed otherwise to not go to her homeAfter speaking with Ms*** a second time that day and explaining that if we could not install the window that day she would have to wait till the supervisor came back from vacation on June 29, she chose to wait and refused to give any explanation
I completely understand that this has been a difficult situation for Ms *** and we have tried to work with her as much as possibleOne of her desired resolutions in her report is to fix the condition of her home, which we will be doing on July 29, per her request and again she will be receiving $credit to her account as well as having any late fees for July waivedI will continue to try and go above and beyond for not only Ms*** but all of my residentsI don't want to ruin anyone's credit as stated in her complaintAll I ask is once her problem with the window is fixed that she pay July's rentShe has the option to break her lease if she wishes or move when her lease is upI value my residents and hope that Ms*** will stay with us as a resident once she sees that we are willing to fix any issue she may have come up
If you have any questions please feel free to contact me at XXX-XXX-XXXX

To Whom This May Concern, [redacted] submitted a complaint in reference to [redacted]. We have had her unit serviced for pest and document on these following dates: 8/30/179/27/1710/4/1712/1/17 We also have her scheduled agin for follow up on 12/4/17 with [redacted]. We would...

like to inform you that she is on a payment plan in jepordy of falling in default of rent. If you have any questions you may contact us at any time. thank you and have a great day! [redacted]Property ManagerLucas and Hunt Village

Initial Business Response /* (1000, 7, 2016/02/17) */
On 1/22/16, the tenant notified management that mildew was present in her home. Upon arrival, she refused to allow maintenance entry into her unit. We finally gained entry 1/26/16. After our initial inspection, there was no mildew detected. The...

radiators in her unit were leaking causing brown drainage around the radiators and unto the floor. Maintenance repaired the radiators resolving her issues.

Initial Business Response /* (1000, 10, 2015/07/10) */
A walk-through of Mr. [redacted]'s unit was performed by Management on May 15, 2015 which was the agreed date of his move-out. During the walk-through, pictures were taken of all damages and items left inside the unit, and the move-out...

paperwork was processed. Unknowingly, on May 16, 2015, Mr. [redacted] finished moving his belongings and turned in his keys to the unit. After meeting with Mr. [redacted] and staff members, it was discovered that Management incorrectly charged Mr. [redacted]'s account, and a proper refund check has been issued to him.