Informed staff at Uncle Billies in Kona of layers of dirt behind the end table (my fiance and I have allergies) hair on the towel in the shower room, multiple hairs in the doorway of the shower roomBroken phone, broken light, hair on the comforter of the bed and multiple hairs on the white cover that blankets the mattress I had pictures from the room which I showed the front desk staff and supervisorFront staff supervisor informed me I'd have to wait to speak to someone about getting a refundStaff informed me I will have to call multiple times before anyone will return my callI have called and emailed with no response
I checked into Uncle Billy's hotel on November 12, Upon arrival, I noticed a black hair on the bathroom washcloth and missing toiletries (there was a conditioner only, no shampoo or lotion)I didn't make any complaints, and left the hotel to get dinnerWhen I got back an hour later, neither of the two electronic key cards would open my hotel doorHotel staff gave me two new keys to tryNeither workedHotel staff accompanied me to my room with a drilling machine/welder in order to break through the lock on my hotel doorAfter 10-minutes of unsuccessfully gaining access to my hotel room with my belongings, hotel staff moved me to a second roomAfter about minutes, the hotel staff opened the doorI was told my hotel room door had battery issues which was common for this room, but not the other roomsAfter my belongings were moved to the second room, I noticed that it was dirtyThere was trash in the bin, the front window/doors didn't lock, the room was damp, the chai
Hotel Employees put me into rooms where Sheets had blood that I slept on for one night, when made the complaint after waking up and seen the blood, asked them to change the sheetsI also said that I was going to the doctor to check to make sure nothing is wrong, still waiting for results@nd incident they checked me into a room where there were feces rubbed into the wall and could see it and smell it, called the front desk and asked to send someone to look at the feces, when he did he said wow I need to put you into another room, which they did3rd incident dirty sheets that had fluids on the sheets, again asked to be switch rooms4th incident they gave me a room that the sheets were all on the floor, pillows were on the chair the room was not even cleaned and ready to check in, they gave me another room5th incident checked into a room were the room had at least cockroaches running in the room the trash can, by this time ZI was fed up and asked to get names of manger, owner an
Informed staff at Uncle Billies in Kona of layers of dirt behind the end table (my fiance and I have allergies) hair on the towel in the shower room, multiple hairs in the doorway of the shower roomBroken phone, broken light, hair on the comforter of the bed and multiple hairs on the white cover that blankets the mattress
I had pictures from the room which I showed the front desk staff and supervisorFront staff supervisor informed me I'd have to wait to speak to someone about getting a refundStaff informed me I will have to call multiple times before anyone will return my callI have called and emailed with no response
Informed staff at Uncle Billies in Kona of layers of dirt behind the end table (my fiance and I have allergies) hair on the towel in the shower room, multiple hairs in the doorway of the shower roomBroken phone, broken light, hair on the comforter of the bed and multiple hairs on the white cover that blankets the mattress I had pictures from the room which I showed the front desk staff and supervisorFront staff supervisor informed me I'd have to wait to speak to someone about getting a refundStaff informed me I will have to call multiple times before anyone will return my callI have called and emailed with no response
I checked into Uncle Billy's hotel on November 12, Upon arrival, I noticed a black hair on the bathroom washcloth and missing toiletries (there was a conditioner only, no shampoo or lotion)I didn't make any complaints, and left the hotel to get dinnerWhen I got back an hour later, neither of the two electronic key cards would open my hotel doorHotel staff gave me two new keys to tryNeither workedHotel staff accompanied me to my room with a drilling machine/welder in order to break through the lock on my hotel doorAfter 10-minutes of unsuccessfully gaining access to my hotel room with my belongings, hotel staff moved me to a second roomAfter about minutes, the hotel staff opened the doorI was told my hotel room door had battery issues which was common for this room, but not the other roomsAfter my belongings were moved to the second room, I noticed that it was dirtyThere was trash in the bin, the front window/doors didn't lock, the room was damp, the chai
Hotel Employees put me into rooms where Sheets had blood that I slept on for one night, when made the complaint after waking up and seen the blood, asked them to change the sheetsI also said that I was going to the doctor to check to make sure nothing is wrong, still waiting for results@nd incident they checked me into a room where there were feces rubbed into the wall and could see it and smell it, called the front desk and asked to send someone to look at the feces, when he did he said wow I need to put you into another room, which they did3rd incident dirty sheets that had fluids on the sheets, again asked to be switch rooms4th incident they gave me a room that the sheets were all on the floor, pillows were on the chair the room was not even cleaned and ready to check in, they gave me another room5th incident checked into a room were the room had at least cockroaches running in the room the trash can, by this time ZI was fed up and asked to get names of manger, owner an
Informed staff at Uncle Billies in Kona of layers of dirt behind the end table (my fiance and I have allergies) hair on the towel in the shower room, multiple hairs in the doorway of the shower roomBroken phone, broken light, hair on the comforter of the bed and multiple hairs on the white cover that blankets the mattress
I had pictures from the room which I showed the front desk staff and supervisorFront staff supervisor informed me I'd have to wait to speak to someone about getting a refundStaff informed me I will have to call multiple times before anyone will return my callI have called and emailed with no response