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Luciano Photography

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Luciano Photography Reviews (3)

Complaint: [redacted] I am rejecting this response because: on the day of the purchase Mr. L [redacted] stated he would ship us the item ON DISPLAY within three weeks and promised we would have it in time for Thanksgiving, he never said it was a "special order" and all the emails I forwarded with the initial complaint show the various excuses he gave prior to him saying it was due to a printer breaking, while he was out if the country. Regards, [redacted]

[redacted] called us liars, thieves and other words I choose not to list here. We have a signed credit card receipt from her which clearly states no returns and no refunds for and reason. Also listed and signed by her in our return policy is estimated shipping times of 30-90 days but this...

is an estimate and not a guarantee of a shipping date. What they ordered from us is a special order and is not refundable. I never said if they did not receive their order it's TOO BAD. I would like [redacted] to prove that. We did have a printer break which put us behind. I can prove this with an invoice from [redacted] I did tell her to not contact me any further as it was not professional and had turned into harassment and slanderous acquasations on her part. I did say the art would ship even if it was late. I did tell her we will not refund the money based on our signed return policy, which she signed. We told her to contact her credit card company if she wished and we would dispute this and tell our side of the story. Our position is we will not refund the money and their order will ship in the next 10 days via [redacted]

Complaint: [redacted]  
I am rejecting this response because:  on the day of the purchase Mr. L[redacted] stated he would ship us the item ON DISPLAY within three weeks and promised we would have it in time for Thanksgiving, he never said it was a "special order" and all the emails I forwarded with the initial complaint show the various excuses he gave prior to him saying it was due to a printer breaking, while he was out if the country. 
Regards,
[redacted]

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