Lucile Packard Children's Hospital at Stanford

Initial Business Response / [redacted] (1000, 7, 2015/10/08) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .org Ms [redacted] , I am truly sorry that you you had a bad experience with LPCH about a refund you were expectingPlease know that the refund was FEDEX to you on 10/2/which you should have received by nowPlease let me know if you did NOT receive the checkI apologize that the refund took a little whileWe will do our best to make this process better Should you have additional questions or concerns, please do contact me directly at (XXX)XXX-XXXX Sincerely, [redacted] Financial Counseling Manager Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for resolving this

Initial Business Response /* (1000, 7, 2015/10/08) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.org
Ms***,
I am truly sorry that you you had a bad experience with LPCH about a refund you were expectingPlease know that
the refund was FEDEX to you on 10/2/which you should have received by nowPlease let me know if you did NOT receive the checkI apologize that the refund took a little whileWe will do our best to make this process better
Should you have additional questions or concerns, please do contact me directly at (XXX)XXX-XXXX
Sincerely,
*** ***
Financial Counseling Manager
Initial Consumer Rebuttal /* (2000, 10, 2015/10/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for resolving this