Lucile Packard Children's Hospital at Stanford

Initial Business Response /* (1000, 7, 2015/10/08) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].org
Ms. [redacted],
I am truly sorry that you you had a bad experience with LPCH about a refund you were expecting. Please know that...

the refund was FEDEX to you on 10/2/15 which you should have received by now. Please let me know if you did NOT receive the check. I apologize that the refund took a little while. We will do our best to make this process better.
Should you have additional questions or concerns, please do contact me directly at (XXX)XXX-XXXX.
Sincerely,
[redacted]
Financial Counseling Manager
Initial Consumer Rebuttal /* (2000, 10, 2015/10/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for resolving this.