On 11/30/a service repairman from Bush Heating came to my home to repair my ventless fireplace I had contacted them earlier to confirm that they service this type fireplace and was assured that they did .The service tech arrived and verified that the igniter was working but would not fire up the burner Without checking anything further he determined that the valve was bad and he would have to order the part I was advised that there was a service charge of $The charge covered coming to the house $and $to make any phone calls to locate the part If located they would subtract the $from the final bill After a week I contacted them and was told they could not obtain the part , out of stock I was advised they would not return the $dollars because they did make a phone call to locate the part I then contacted *** *** Toledo Ohio who advised they carry the parts and service my type of fireplaceOn Wednesday 1/16/a service tech from **
On 11/30/a service repairman from Bush Heating came to my home to repair my ventless fireplace I had contacted them earlier to confirm that they service this type fireplace and was assured that they did .The service tech arrived and verified that the igniter was working but would not fire up the burner Without checking anything further he determined that the valve was bad and he would have to order the part I was advised that there was a service charge of $The charge covered coming to the house $and $to make any phone calls to locate the part If located they would subtract the $from the final bill After a week I contacted them and was told they could not obtain the part , out of stock I was advised they would not return the $dollars because they did make a phone call to locate the part I then contacted *** *** Toledo Ohio who advised they carry the parts and service my type of fireplaceOn Wednesday 1/16/a service tech from **