Luck Stone Corporation

Good Morning,? My name is Sharon D [redacted] and I work for Luck Stone.? Yesterday, I received a letter from the Revdex.com in regards to this case.? This was the first time that we saw or knew of this complaint.? As a matter of fact,I have worked here for years and have never seen one of these letters before and was not even sure how to handle.? We take our Customer’s complaints to heart.? No matter how trivial we will always make it right.? I called and talked to the Sales Manager to find out what happened and I would like to explain our story:? This delivery was made right before Labor Day weekend.? We sent Justin E [redacted] out to review the damage reported.? He took pictures and I have seen them as well.? It looked mostly like some bent grass, butWe will always do whatever to make the customer happy.? So, that Saturday we had [redacted] of “ [redacted] ” call Mr [redacted] .? He left messages on his phone because of the upcoming Holiday weekendHe was unsure of just coming out and fixing without speaking to him first.? MrBrown called again on Tuesday and still got no response.? Today, we have Wes ***, one of our sales folks to go out to try to speak to Mr [redacted] .? We have had Brown Brothers ready to go out and fix this but just want to speak to Mr [redacted] before this happens.Since we have had no luck in leaving messages on either phones, Pauline Blankenship is going to try to email him.? ? Honestly, I don’t know what else Luck Stone could have done differently.? Our customers are the highest priority and we will make it right with Mr [redacted] .? Please let me know if you received this email and if there is anything else I could do.? Respectfully,? Sharon D***? ? Sharon D***Executive Coordinator II

Good Morning, My name is Sharon D*** and I work for Luck Stone. Yesterday, I received a letter from the Revdex.com in regards to this case. This was the first time that we saw or knew of this complaint. As a matter of fact,I have worked here for years and have never seen one of
these letters before and was not even sure how to handle. We take our Customer’s complaints to heart. No matter how trivial we will always make it right. I called and talked to the Sales Manager to find out what happened and I would like to explain our story: This delivery was made right before Labor Day weekend. We sent Justin E*** out to review the damage reported. He took pictures and I have seen them as well. It looked mostly like some bent grass, butWe will always do whatever to make the customer happy. So, that Saturday we had *** *** of “*** ***” call Mr***. He left messages on his phone because of the upcoming Holiday weekendHe was unsure of just coming out and fixing without speaking to him first. MrBrown called again on Tuesday and still got no response. Today, we have Wes ***, one of our sales folks to go out to try to speak to Mr***. We have had Brown Brothers ready to go out and fix this but just want to speak to Mr*** before this happens.Since we have had no luck in leaving messages on either phones, Pauline Blankenship is going to try to email him. Honestly, I don’t know what else Luck Stone could have done differently. Our customers are the highest priority and we will make it right with Mr***. Please let me know if you received this email and if there is anything else I could do. Respectfully, Sharon D*** Sharon D***Executive Coordinator II

Good Morning, My name is Sharon D*** and I work for Luck Stone. Yesterday, I received a letter from the Revdex.com in regards to this case. This was the first time that we saw or knew of this complaint. As a matter of fact,I have worked here for years and have never seen one of
these letters before and was not even sure how to handle. We take our Customer’s complaints to heart. No matter how trivial we will always make it right. I called and talked to the Sales Manager to find out what happened and I would like to explain our story: This delivery was made right before Labor Day weekend. We sent Justin E*** out to review the damage reported. He took pictures and I have seen them as well. It looked mostly like some bent grass, butWe will always do whatever to make the customer happy. So, that Saturday we had *** *** of “*** ***” call Mr***. He left messages on his phone because of the upcoming Holiday weekendHe was unsure of just coming out and fixing without speaking to him first. MrBrown called again on Tuesday and still got no response. Today, we have Wes ***, one of our sales folks to go out to try to speak to Mr***. We have had Brown Brothers ready to go out and fix this but just want to speak to Mr*** before this happens.Since we have had no luck in leaving messages on either phones, Pauline Blankenship is going to try to email him. Honestly, I don’t know what else Luck Stone could have done differently. Our customers are the highest priority and we will make it right with Mr***. Please let me know if you received this email and if there is anything else I could do. Respectfully, Sharon D*** Sharon D***Executive Coordinator II

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
If MrK*** had given MrB*** the correct phone # there would have been contact

Good Morning,
 
My name is Sharon D[redacted] and I work for Luck Stone.  Yesterday, I received a letter from the Revdex.com in regards...

to this case.  This was the first time that we saw or knew of this complaint.  As a matter of fact,
I have worked here for 19 years and have never seen one of these letters before and was not even sure how to handle.  We take our Customer’s complaints to heart.  No matter how trivial we will always make it right.
 
I called and talked to the Sales Manager to find out what happened and I would like to explain our story:
 
This delivery was made right before Labor Day weekend.  We sent Justin E[redacted] out to review the damage reported.  He took pictures and I have seen them as well.  It looked mostly like some bent grass, but
We will always do whatever to make the customer happy.  So, that Saturday we had [redacted] of “[redacted]” call Mr. [redacted].  He left 2 messages on his phone because of the upcoming Holiday weekend
He was unsure of just coming out and fixing without speaking to him first.  Mr. Brown called again on Tuesday and still got no response.
 
Today, we have Wes [redacted], one of our sales folks to go out to try to speak to Mr. [redacted].  We have had Brown Brothers ready to go out and fix this but just want to speak to Mr. [redacted] before this happens.
Since we have had no luck in leaving messages on either phones, Pauline Blankenship is going to try to email him. 
 
Honestly, I don’t know what else Luck Stone could have done differently.  Our customers are the highest priority and we will make it right with Mr. [redacted].
 
Please let me know if you received this email and if there is anything else I could do.
 
Respectfully,
 
Sharon D[redacted]
 
 
Sharon D[redacted]Executive Coordinator II

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
If Mr. K[redacted] had given Mr. B[redacted] the correct phone # there would have been contact.