ZERO STARS for SERVICE & MANAGEMENT, Car was towed into the Cadillac Dealership on Wed/Thursday with a security lock down issue
After calling Thursday, Friday, and Saturday one of the staff members brought it to the attention of a manager to look at first thing Monday which caused me valuable time and money This was a formal complaint because they had not look at my vehicle after several days
The expectation of GMC Cadillac on Wake Forest Road in Raleigh, NC was that I was required to put a $deposit to even have the car looked at for the security lock down issue I was not willing to front $and basically give them a blank check to fix my car for an unknown amount and for atrocious service quality I was told this Monday at noon, days later
After waiting days, the service department made excuses for never looking at the vehicle saying, "they were understaffed" and "that they had skeleton crews on Saturday"
Keep in mind, my appointment was on Thursday and I was never informed about the deposit until Monday at noon If this were policy, it would have been expressed earlier in the process
I had already called the other Cadillac dealerships in the area and received quotes for the parts $for a key, $for a cylinder, and $for the switch Labor is $100-$an hour
My request was for an itemization or an estimate for the work and the service department refused to quote the job
The managers refused to narrow the field and attempted to dismiss their errors on me for the job because it was an older vehicle Maybe they were just trying to hustle me, who knows? Either way, it was not close to being professional grade and what I would expect as a customer in any line of work
The cost to me was $for the initial tow, $to have it moved Monday afternoon to Cary Additionally my family and I missed several days of work because Thompson Cadillac GMC on Wake Forest Road in Raleigh would not and could not give reliable timely information
Not to mention the fact that we have a newborn baby in the house You can see my frustrations - plural
Clearly, Thompson Cadillac GMC on Wake Forest Road in Raleigh is grossly underperforming with service and meeting the needs of their customers My recommendation, hire managers with some degree of situational awareness that focuses on the needs of customers and not their own wants and desires
I strongly recommend, as a resident of North Carolina, DO NOT USE THIS DEALERSHIP As a sales agent myself, things like this should directly correlate to sales I WOULD NOT BUY A VEHICLE FROM THIS DEALERSHIP on WAKE FOREST ROAD in RALEIGH Why would anyone want to work with this SERVICE and MANAGEMENT team after buying a car?
It is fair to say that they have had their share of success stories at Cadillac/GMC/Buick on Wake Forest Road in Raleigh but definitely not today - or for the past week for that matter
My advice, look elsewhere for your solution and do not recommend this location moving forward with your personal or business needs
This location is affiliated with the Cadillac dealership in Durham, NC
Cary, NC is unaffiliated and independent of this / these location and is a better option
I have sent messages for Thompson Cadillac sales people with questions about a Specific used car on the lot every day for 5 days now. I left Specific instructions about what I wanted and How to Contact me. First they did call - but called a place that I have not worked at in over 3 years. And Not the number or email that I left for them.
Now I see that the vehicle is not listed for sale anymore. I assume that means I got [redacted] out of the car.
I bought my current car from them and they screwed up several big things on it.At some point they ended up making the salesman Pay for me having to get a second key made for it... That should have been the DEALER's responsibility. I will Not ever set foot again in that place. Very irresponsible people there!
I purchased a brand new car from here on January 7th. I traded my car in for it. Signed all the papers, the manager on site signed all the papers as well I signed over my title changed my insurance and was given the car and drove off the lot. The dealership owed me $2,000.00 for my trade in so my husband followed up with our sales guy [redacted]. He stated the deal was complete everything was good that he was waiting on the lender. We then get a call January 14th a week later from a friend who works for GMC financial stating we have to bring the car back and he was giving us a heads up they would be calling. When asking our friend why he simply said there was an income document problem. My husband works for a small company where he gets taxes taken out but gets paid in cash. His boss made pay stubs for him for this purchase because he does not give my husband pay stubs regularly. We were told that they would Safice and everything would be ok. They had someone who didn't even handle our purchase call us to tell us we needed to bring the vehicle back. My husband has w2 that he could submit now that his employers accountant have finished them for the year that just passed but instead the dealership said it was fraud and they could not accept it. Everyone we worked with here was rude and simply pushed us aside once the deal was made but the minute someone messed up they wanted their car back. The dealership finally called my husband January 18th to ask when we were bringing the car back. No one from the dealership ever explained why or tried to help find a different solution they jumped straight to taking it back. This is unacceptable and I will be in contact with a lawyer as well as taking my business elsewhere and never recommending this place and will be going to social media with this.
As a consumer I have paid a dear price
Build Trust
⢠After Thompson Buick GMC Cadillac of Raleigh pocketed $2,300 from me then causing additional damage that may eventually cost me thousands, its similar to a cow that gives a lot of milk then kicks the bucket over when its full, I don't trust that cow, they have not built my trust as a customer with them.
Advertise Honestly
⢠There are many means and methods of advertising Thompson Buick GMC Cadillac of Raleigh advertised GMC certified technician/mechanics from a service standpoint yet their Mechanic/s did not know the difference between opening a Hummer H2 & a Hummer H3 hood, ripping off my hood Louvre then denying the damage. That is not honest advertising.
Tell the Truth
⢠The truth is always the truth no matter who tells it... not stating the truth is the same as stating a lie. The manager at Thompson Buick GMC Cadillac of Raleigh e
ZERO STARS for SERVICE & MANAGEMENT, Car was towed into the Cadillac Dealership on Wed/Thursday with a security lock down issue
After calling Thursday, Friday, and Saturday one of the staff members brought it to the attention of a manager to look at first thing Monday which caused me valuable time and money This was a formal complaint because they had not look at my vehicle after several days
The expectation of GMC Cadillac on Wake Forest Road in Raleigh, NC was that I was required to put a $deposit to even have the car looked at for the security lock down issue I was not willing to front $and basically give them a blank check to fix my car for an unknown amount and for atrocious service quality I was told this Monday at noon, days later
After waiting days, the service department made excuses for never looking at the vehicle saying, "they were understaffed" and "that they had skeleton crews on Saturday"
Keep in mind, my appointment was on Thursday and I was never informed about the deposit until Monday at noon If this were policy, it would have been expressed earlier in the process
I had already called the other Cadillac dealerships in the area and received quotes for the parts $for a key, $for a cylinder, and $for the switch Labor is $100-$an hour
My request was for an itemization or an estimate for the work and the service department refused to quote the job
The managers refused to narrow the field and attempted to dismiss their errors on me for the job because it was an older vehicle Maybe they were just trying to hustle me, who knows? Either way, it was not close to being professional grade and what I would expect as a customer in any line of work
The cost to me was $for the initial tow, $to have it moved Monday afternoon to Cary Additionally my family and I missed several days of work because Thompson Cadillac GMC on Wake Forest Road in Raleigh would not and could not give reliable timely information
Not to mention the fact that we have a newborn baby in the house You can see my frustrations - plural
Clearly, Thompson Cadillac GMC on Wake Forest Road in Raleigh is grossly underperforming with service and meeting the needs of their customers My recommendation, hire managers with some degree of situational awareness that focuses on the needs of customers and not their own wants and desires
I strongly recommend, as a resident of North Carolina, DO NOT USE THIS DEALERSHIP As a sales agent myself, things like this should directly correlate to sales I WOULD NOT BUY A VEHICLE FROM THIS DEALERSHIP on WAKE FOREST ROAD in RALEIGH Why would anyone want to work with this SERVICE and MANAGEMENT team after buying a car?
It is fair to say that they have had their share of success stories at Cadillac/GMC/Buick on Wake Forest Road in Raleigh but definitely not today - or for the past week for that matter
My advice, look elsewhere for your solution and do not recommend this location moving forward with your personal or business needs
This location is affiliated with the Cadillac dealership in Durham, NC
Cary, NC is unaffiliated and independent of this / these location and is a better option
I have sent messages for Thompson Cadillac sales people with questions about a Specific used car on the lot every day for 5 days now. I left Specific instructions about what I wanted and How to Contact me. First they did call - but called a place that I have not worked at in over 3 years. And Not the number or email that I left for them.
Now I see that the vehicle is not listed for sale anymore. I assume that means I got [redacted] out of the car.
I bought my current car from them and they screwed up several big things on it.At some point they ended up making the salesman Pay for me having to get a second key made for it... That should have been the DEALER's responsibility. I will Not ever set foot again in that place. Very irresponsible people there!
I purchased a brand new car from here on January 7th. I traded my car in for it. Signed all the papers, the manager on site signed all the papers as well I signed over my title changed my insurance and was given the car and drove off the lot. The dealership owed me $2,000.00 for my trade in so my husband followed up with our sales guy [redacted]. He stated the deal was complete everything was good that he was waiting on the lender. We then get a call January 14th a week later from a friend who works for GMC financial stating we have to bring the car back and he was giving us a heads up they would be calling. When asking our friend why he simply said there was an income document problem. My husband works for a small company where he gets taxes taken out but gets paid in cash. His boss made pay stubs for him for this purchase because he does not give my husband pay stubs regularly. We were told that they would Safice and everything would be ok. They had someone who didn't even handle our purchase call us to tell us we needed to bring the vehicle back. My husband has w2 that he could submit now that his employers accountant have finished them for the year that just passed but instead the dealership said it was fraud and they could not accept it. Everyone we worked with here was rude and simply pushed us aside once the deal was made but the minute someone messed up they wanted their car back. The dealership finally called my husband January 18th to ask when we were bringing the car back. No one from the dealership ever explained why or tried to help find a different solution they jumped straight to taking it back. This is unacceptable and I will be in contact with a lawyer as well as taking my business elsewhere and never recommending this place and will be going to social media with this.
As a consumer I have paid a dear price
Build Trust
⢠After Thompson Buick GMC Cadillac of Raleigh pocketed $2,300 from me then causing additional damage that may eventually cost me thousands, its similar to a cow that gives a lot of milk then kicks the bucket over when its full, I don't trust that cow, they have not built my trust as a customer with them.
Advertise Honestly
⢠There are many means and methods of advertising Thompson Buick GMC Cadillac of Raleigh advertised GMC certified technician/mechanics from a service standpoint yet their Mechanic/s did not know the difference between opening a Hummer H2 & a Hummer H3 hood, ripping off my hood Louvre then denying the damage. That is not honest advertising.
Tell the Truth
⢠The truth is always the truth no matter who tells it... not stating the truth is the same as stating a lie. The manager at Thompson Buick GMC Cadillac of Raleigh e