Luckless LLC

This order was placed one week and two days agoAccording to our policies, orders typically arrive within 10-daysThis is stated on our websiteCurrently we have moved our equipment to a new location and we are also trying to replace a customer service representativeWe have successfully packaged and shipped over 40,orders with no issuesAll orders are actively shipping

We have no messages (on the email) from [redacted] and her items shipped on Oct16th

I emailed her back on her and she filed the report because USPS fudged up and sent the package to Honolulu but it just delayed the order and is getting shipped back to here and I explained the whole situation to her Jessica J***Customer Service Specialist Luckless
OutfittersOld Geneva RoadGeneva, FL

We are actively printing and shipping orders trying to catch up in the wake of hurricane Irma as well as moving to our new locationWe are roughly weeks behind and should be caught up by the end of next weekWe have notified everyone about this delay and are working at catching up as quickly as
possible

They have still yet to have any contact with me as to updates on my personal order

Thank you for your help in resolving my complaint. *** finally issued me a full refund#***. Thanks again,*** ***

Good morning, As a business we make our best efforts to meet customer demands on a daily basisThis order according to USPS tracking did arrive at her local post office the day before Christmas December 24th Some post offices may or may not have been closedTracking info is provided and
it was picked up by USPS on the 22ndWe shipped it via Priority 1-day express to ensure delivery before ChristmasWe cannot control packages once they leave our door, we wish we couldIt's very unfortunate that the package was not delivered by USPS on time but this is something outside of our controlWe wish we could offer the turn around time of *** and the big players but we are only a company of people. This would be the first complaint we have had in the years of being in businessWe have successfully shipped over 21,orders

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.To say the business is roughly two weeks behind on orders is an understatement. If that were the case, I would have my items by now. Luckless Clothing stated they have notified everyone about being behind, which is also not the case since several of my emails to them went UNANSWERED. No such statement was ever made to me. Their complete lack of customer service and excuses are unacceptable. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I have received my order from Luckless Clothing and am satisfied with it. However, I will not be ordering from this company again due to their complete lack of customer service.

This order was placed one week and two days ago. According to our policies, orders typically arrive within 10-14 days. This is stated on our website. Currently we have moved our equipment to a new location and we are also trying to replace a customer service representative. We have successfully...

packaged and shipped over 40,000 orders with no issues. All orders are actively shipping.

We have no messages (on the email) from [redacted] and her items shipped on Oct. 16th

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response given does not conclude the fact that I was told it would be overnighted and it was not. It also does not conclude the fact that the order when received was a partial order it was not even my full order. Also it does not conclude the fact that according to your website it states you would send e-mail updates of my order which none were ever sent. Its bad business and bad corrospondence regarless of if you have 1 or 1,000 employees if your going to do business you should do what you say your going to do. Your company ruined christmas for a hard working family who went on you website to order the only four item that my daughter wanted for christmas. It was to late to do shopping after the fact. Something needs to be done to rectify this situation because what was told to me was not done as it should have been, not just words and excuses that you have only three employees. You got my money for my order immediatly with those three I'm not made of money but I had no excuse I paid you immediatly. Regards,[redacted]

This company stole money from me I would like my money back

The company just reached out to me and told me that they don’t appreciate my harassment and I will be refunded. Thank you for your time. Sent from my iPhone