Complaint: [redacted] I am rejecting this response because: This is just becoming a waste of everyone's time The lawsuit starts after tomorrow if I haven't received the code [redacted] has given me the name of his attorney for service of process In simple terms, my wife and I repeatedly requested the Installer's Code AES has refused to give it to us It has nothing to do with the invoice Thus, bringing in the invoice is extortion/blackmail With respect to the invoice, I disagree that I owe AES any money and counter-claim that AES owes me money damages Further, their service caused the fire department to come to my house for a alarm I expressed my dissatisfaction at that time Since then, I have incurred additional charges That matter, re invoice and damages, is completely separate from the code I am not going to litigate this matter via Revdex.com email My position is clear, turn over the code or get sued I have made this public on social media I will continue with social media posts in addition to utilizing the court system It appears that AES wants to spend its monies on attorneys in addition to paying my damages As an attorney myself, I am sure of my position Additionally, I have contractors coming again to try to access the system next week If they fail, it will cost another $ I will add that to the damages I will let Revdex.com know after the filing of the lawsuit, assuming AES doesn't turn over the code Sincerely, [redacted]
[redacted] is incorrect First, I have always spoken the truth Second, [redacted] has not paid his bill since SeptemberHe calls in June requesting, then demanding, a Program code instead of paying his nine month old debt Once the debt is paid, we will provide him with a new program code Third, [redacted] purchased the house in The house had a system installed by [redacted] and he contracted them to provide monitoringIn June of 2012, we purchased [redacted] as the owner retired to FloridaHis claims that we changed his Code without his knowledge or authorization is FalseOur company, AES, has never been to his home Fourth, we are not an extortionist companyHis claims are baseless as we have never had this type of issue any client Fifth, we are not delaying the processVery simple; pay your bill and we will provide you with your own Program code We have been providing service per the contract with [redacted] Why he decided not to pay and respond to all our collection calls until June is baffling If he would simply pay his bill, which he said he would do during our telephone conversation on 6/17/14, there would not be an issue Thank you, [redacted]
Complaint: ***
I am rejecting this response because:
*** *** is not telling the truth. I requested the code. End of story. He has refused to turn over the code to me. With respect to the money, he owes me $for contractors that were unable to complete there work because he would not hand over the code. He uses the excuse that he only has code for all of his clients. In this way, he is able to extort and control his clients by using the excuse that to turn over the code would compromise all the other security systems. Thus, he can always delay turning over a client to another provider It is an old trick in his business. *** *** owes me the code and the money ($- invoice amount through June 15th). I gave him until Friday, June 20th to correct the situation or I will begin legal proceedings and he can hire an attorney to defend himself
Sincerely,
*** ***
Complaint:***
I am rejecting this response because: there are discrepancies on the stories stated by
AESWe believe it does not properly reflect the facts as they happened
First we would like to clarify that we never intended
to damage AES imagine We did try to
solve this matter by phone and e-mail directly with *** *** but had not
successWe find the language he used on his previous conversations over the
phone and on the e-mails we received from him aggressive and unpleasantThat
is the reason we are asking Revdex.com to help us to solve this matter.
Below are the reasons/answers for each item:
1) My wife says she was not informed that she had to
sign a one-year monitoring agreement with AES nor she remembers to have
received a copy of the referred agreement when the system was activated in July
I have been requesting AES to send us a
signed copy of this agreement since March 3nd but have not received
it to dateI have copies of the e-mails that were sent directly to Mr
FriedmanWe cannot understand why AES does not want to provide us a copy of
this agreement if it really existsSo far we are not sure of that
2) As we previously stated we were not informed of
costs associated to the technician visitMy wife thought the technician visit was
included on the monthly costWe were never provided an schedule of fees or
costs for technician visitsThe failed communication problem was caused
because the Internet modem was disconnected from the phone line and turned off
I personally fix it for the second timeIt took me minutesAn easy fix
That makes me think whether the technician visit was really necessaryI am
sorry but it seems that sending a technician to our home was convenient to AES
This way it could charge us $more on that month (a fee we were not informed
we would have to pay)
3) There are a few discrepancies on this story as
demonstrated below:
Since the beginning AES was informed that if they
were not able to reach us AES should contact the secondary person our neighbor
*** (*** is a woman)That was the agreed procedure and that is what happened
when we were leaving on vacation on December 13th. The fact is that on December 15th,
16th an 21st the alarm went off for the same
reason/sensor and the police was dispatchedIt appears AES did not contact our
neighbor on these datesThis is what she says to usWe have been requesting
AES to clarify this matter and send us evidence that she was called on these
dates but we never received the proof/evidence
Now, AES is claiming that I had requested the police
to be dispatched immediately as a standard procedureThis does not reflect the
trueI did not change the previous instructions we had provided as a standard
procedureI may have agreed that the police could be dispatched, if necessary,
but never changed the instructions we have provided as a standardAES should
have called *** before dispatching the police that is a fact.
In truth, AES has previously claimed that it did
follow the correct procedure (But never provided us proof)Below is the quotes
I extracted from *** ***’s e-mails:
On March 3rd *** *** sent me an
e-mail stating the following: “Finally, you had the basement door activate
and we called *** as you requested.....we have the computer records
and recording of his being called, with his response to the Central
Station operator!
On March 4th email from *** ***: “I apologize
for referring to *** as a manWe can have the Central Station send you the
information you requested*** was called....and the only time we reached her
she responded that she was not at the house and did not have the password
(12/13/2014, 3:pm) which was the FIRST alarmAs you know, she was left
messages at 917-520-XXXX on other activations.”
Another email from *** ***. “We have
undeniable proof that she was called and a message was left on her phone.”
That said, why is AES now claiming that I changed the
procedure and had requested AES to dispatch the police immediately? I have copies of all emails I have exchanged
with *** *** and cannot understand why I did not receive the evidence that
*** was called on theses datesWhy is AES changing the facts now?
Last, I have received a new invoice from AES
yesterdayNow AES is billing us for a service we already stated is longer
needed. Although we had requested the
cancelation of AES alarm monitoring service on March 2nd, we
received by mail an invoice of (invoice number * ***) for the period
of May 1st to July 31stWe have contacted the AES for clarification by email
on March 16th but did not receive any reply to dateWhy is AES charging us for
a service it is no longer providing?
Sincerely,**
Revdex.com, This is the second complaint we are filing. Now AES is billing us for a service we already stated is longer needed. Although we had requested the cancelation of AES alarm monitoring service on...
March 2nd, we received by mail an invoice of 82.95 (invoice number [redacted]) for the period of May 1st to July 31st. We have contacted AES for clarification but did not receive any reply. We also want to receive a signed copy of the agreement AES claims my wife signed on the moment the alarm system was activated last July. I had requested a copy of it by e-mail for three times but did not received it to date. As previously, stated on my e-mails we were not advised that we had to sign a contract with a fixed term that includes penalties and fines. My wife does not remember to have signed a contract/agreement either. We request the cancelation the invoice [redacted]
.
Complaint: [redacted]
I am rejecting this response because:
This is just becoming a waste of everyone's time. The lawsuit starts after tomorrow if I haven't received the code. [redacted] has given me the name of his attorney for service of process. In simple terms, my wife and I repeatedly requested the Installer's Code. AES has refused to give it to us. It has nothing to do with the invoice. Thus, bringing in the invoice is extortion/blackmail. With respect to the invoice, I disagree that I owe AES any money and counter-claim that AES owes me money damages. Further, their service caused the fire department to come to my house for a false alarm. I expressed my dissatisfaction at that time. Since then, I have incurred additional charges. That matter, re invoice and damages, is completely separate from the code. I am not going to litigate this matter via Revdex.com email. My position is clear, turn over the code or get sued.
I have made this public on social media. I will continue with social media posts in addition to utilizing the court system. It appears that AES wants to spend its monies on attorneys in addition to paying my damages. As an attorney myself, I am sure of my position. Additionally, I have contractors coming again to try to access the system next week. If they fail, it will cost another $500. I will add that to the damages.
I will let Revdex.com know after the filing of the lawsuit, assuming AES doesn't turn over the code.
Sincerely,
[redacted]
Revdex.com,
Please let me know how to respond to this fabrication...... his statement does not represent our conversation.
The client has not paid their annual monitoring fee of $320 from September of 2013. They called yesterday demanding our Program code because they want to change...
providers.
Meanwhile, they never responded to our requests for payment.
I clearly told the client that once we were paid, we will send a technician to their home to program a basic Program Code for the system (1,2,3,4) at NO CHARGE. We have been providing services, which I can prove.
[redacted] states that AES changed his system program code….this is not true.
[redacted] purchased the house in 2004, which contained an alarm system from [redacted] Systems. Advanced Electronic Systems, LLC purchased [redacted] in June, 2012 when the owner/operator retired to Florida.
AES has never been to [redacted]’s house….. we have never changed any codes.
We have been monitoring the system, which can be proven by signals received from his home.
We have a clean record with Revdex.com, and never had a complaint from [redacted].
I appreciate your response with guidance.
Thank you,
[redacted]
President
AES
[redacted] is incorrect.
First, I have always spoken the truth.
Second, [redacted] has not paid his bill since September. He calls in June requesting, then demanding, a Program code instead of paying his nine month old debt. Once the debt is paid, we will provide him with a new program code.
Third, [redacted] purchased the house in 2004. The house had a system installed by [redacted] and he contracted them to provide monitoring. In June of 2012, we purchased [redacted] as the owner retired to Florida. His claims that we changed his Code without his knowledge or authorization is False. Our company, AES, has never been to his home.
Fourth, we are not an extortionist company. His claims are baseless as we have never had this type of issue any client.
Fifth, we are not delaying the process. Very simple; pay your bill and we will provide you with your own Program code.
We have been providing service per the contract with [redacted]. Why he decided not to pay and respond to all our collection calls until June is baffling.
If he would simply pay his bill, which he said he would do during our telephone conversation on 6/17/14, there would not be an issue.
Thank you,
[redacted]
Complaint: [redacted] I am rejecting this response because: This is just becoming a waste of everyone's time The lawsuit starts after tomorrow if I haven't received the code [redacted] has given me the name of his attorney for service of process In simple terms, my wife and I repeatedly requested the Installer's Code AES has refused to give it to us It has nothing to do with the invoice Thus, bringing in the invoice is extortion/blackmail With respect to the invoice, I disagree that I owe AES any money and counter-claim that AES owes me money damages Further, their service caused the fire department to come to my house for a alarm I expressed my dissatisfaction at that time Since then, I have incurred additional charges That matter, re invoice and damages, is completely separate from the code I am not going to litigate this matter via Revdex.com email My position is clear, turn over the code or get sued I have made this public on social media I will continue with social media posts in addition to utilizing the court system It appears that AES wants to spend its monies on attorneys in addition to paying my damages As an attorney myself, I am sure of my position Additionally, I have contractors coming again to try to access the system next week If they fail, it will cost another $ I will add that to the damages I will let Revdex.com know after the filing of the lawsuit, assuming AES doesn't turn over the code Sincerely, [redacted]
[redacted] is incorrect First, I have always spoken the truth Second, [redacted] has not paid his bill since SeptemberHe calls in June requesting, then demanding, a Program code instead of paying his nine month old debt Once the debt is paid, we will provide him with a new program code Third, [redacted] purchased the house in The house had a system installed by [redacted] and he contracted them to provide monitoringIn June of 2012, we purchased [redacted] as the owner retired to FloridaHis claims that we changed his Code without his knowledge or authorization is FalseOur company, AES, has never been to his home Fourth, we are not an extortionist companyHis claims are baseless as we have never had this type of issue any client Fifth, we are not delaying the processVery simple; pay your bill and we will provide you with your own Program code We have been providing service per the contract with [redacted] Why he decided not to pay and respond to all our collection calls until June is baffling If he would simply pay his bill, which he said he would do during our telephone conversation on 6/17/14, there would not be an issue Thank you, [redacted]
Complaint: ***
I am rejecting this response because:
*** *** is not telling the truth. I requested the code. End of story. He has refused to turn over the code to me. With respect to the money, he owes me $for contractors that were unable to complete there work because he would not hand over the code. He uses the excuse that he only has code for all of his clients. In this way, he is able to extort and control his clients by using the excuse that to turn over the code would compromise all the other security systems. Thus, he can always delay turning over a client to another provider It is an old trick in his business. *** *** owes me the code and the money ($- invoice amount through June 15th). I gave him until Friday, June 20th to correct the situation or I will begin legal proceedings and he can hire an attorney to defend himself
Sincerely,
*** ***
Complaint:***
I am rejecting this response because: there are discrepancies on the stories stated by
AESWe believe it does not properly reflect the facts as they happened
First we would like to clarify that we never intended
to damage AES imagine We did try to
solve this matter by phone and e-mail directly with *** *** but had not
successWe find the language he used on his previous conversations over the
phone and on the e-mails we received from him aggressive and unpleasantThat
is the reason we are asking Revdex.com to help us to solve this matter.
Below are the reasons/answers for each item:
1) My wife says she was not informed that she had to
sign a one-year monitoring agreement with AES nor she remembers to have
received a copy of the referred agreement when the system was activated in July
I have been requesting AES to send us a
signed copy of this agreement since March 3nd but have not received
it to dateI have copies of the e-mails that were sent directly to Mr
FriedmanWe cannot understand why AES does not want to provide us a copy of
this agreement if it really existsSo far we are not sure of that
2) As we previously stated we were not informed of
costs associated to the technician visitMy wife thought the technician visit was
included on the monthly costWe were never provided an schedule of fees or
costs for technician visitsThe failed communication problem was caused
because the Internet modem was disconnected from the phone line and turned off
I personally fix it for the second timeIt took me minutesAn easy fix
That makes me think whether the technician visit was really necessaryI am
sorry but it seems that sending a technician to our home was convenient to AES
This way it could charge us $more on that month (a fee we were not informed
we would have to pay)
3) There are a few discrepancies on this story as
demonstrated below:
Since the beginning AES was informed that if they
were not able to reach us AES should contact the secondary person our neighbor
*** (*** is a woman)That was the agreed procedure and that is what happened
when we were leaving on vacation on December 13th. The fact is that on December 15th,
16th an 21st the alarm went off for the same
reason/sensor and the police was dispatchedIt appears AES did not contact our
neighbor on these datesThis is what she says to usWe have been requesting
AES to clarify this matter and send us evidence that she was called on these
dates but we never received the proof/evidence
Now, AES is claiming that I had requested the police
to be dispatched immediately as a standard procedureThis does not reflect the
trueI did not change the previous instructions we had provided as a standard
procedureI may have agreed that the police could be dispatched, if necessary,
but never changed the instructions we have provided as a standardAES should
have called *** before dispatching the police that is a fact.
In truth, AES has previously claimed that it did
follow the correct procedure (But never provided us proof)Below is the quotes
I extracted from *** ***’s e-mails:
On March 3rd *** *** sent me an
e-mail stating the following: “Finally, you had the basement door activate
and we called *** as you requested.....we have the computer records
and recording of his being called, with his response to the Central
Station operator!
On March 4th email from *** ***: “I apologize
for referring to *** as a manWe can have the Central Station send you the
information you requested*** was called....and the only time we reached her
she responded that she was not at the house and did not have the password
(12/13/2014, 3:pm) which was the FIRST alarmAs you know, she was left
messages at 917-520-XXXX on other activations.”
Another email from *** ***. “We have
undeniable proof that she was called and a message was left on her phone.”
That said, why is AES now claiming that I changed the
procedure and had requested AES to dispatch the police immediately? I have copies of all emails I have exchanged
with *** *** and cannot understand why I did not receive the evidence that
*** was called on theses datesWhy is AES changing the facts now?
Last, I have received a new invoice from AES
yesterdayNow AES is billing us for a service we already stated is longer
needed. Although we had requested the
cancelation of AES alarm monitoring service on March 2nd, we
received by mail an invoice of (invoice number * ***) for the period
of May 1st to July 31stWe have contacted the AES for clarification by email
on March 16th but did not receive any reply to dateWhy is AES charging us for
a service it is no longer providing?
Sincerely,**
Revdex.com, This is the second complaint we are filing. Now AES is billing us for a service we already stated is longer needed. Although we had requested the cancelation of AES alarm monitoring service on...
March 2nd, we received by mail an invoice of 82.95 (invoice number [redacted]) for the period of May 1st to July 31st. We have contacted AES for clarification but did not receive any reply. We also want to receive a signed copy of the agreement AES claims my wife signed on the moment the alarm system was activated last July. I had requested a copy of it by e-mail for three times but did not received it to date. As previously, stated on my e-mails we were not advised that we had to sign a contract with a fixed term that includes penalties and fines. My wife does not remember to have signed a contract/agreement either. We request the cancelation the invoice [redacted]
.
Complaint: [redacted]
I am rejecting this response because:
This is just becoming a waste of everyone's time. The lawsuit starts after tomorrow if I haven't received the code. [redacted] has given me the name of his attorney for service of process. In simple terms, my wife and I repeatedly requested the Installer's Code. AES has refused to give it to us. It has nothing to do with the invoice. Thus, bringing in the invoice is extortion/blackmail. With respect to the invoice, I disagree that I owe AES any money and counter-claim that AES owes me money damages. Further, their service caused the fire department to come to my house for a false alarm. I expressed my dissatisfaction at that time. Since then, I have incurred additional charges. That matter, re invoice and damages, is completely separate from the code. I am not going to litigate this matter via Revdex.com email. My position is clear, turn over the code or get sued.
I have made this public on social media. I will continue with social media posts in addition to utilizing the court system. It appears that AES wants to spend its monies on attorneys in addition to paying my damages. As an attorney myself, I am sure of my position. Additionally, I have contractors coming again to try to access the system next week. If they fail, it will cost another $500. I will add that to the damages.
I will let Revdex.com know after the filing of the lawsuit, assuming AES doesn't turn over the code.
Sincerely,
[redacted]
Revdex.com,
Please let me know how to respond to this fabrication...... his statement does not represent our conversation.
The client has not paid their annual monitoring fee of $320 from September of 2013. They called yesterday demanding our Program code because they want to change...
providers.
Meanwhile, they never responded to our requests for payment.
I clearly told the client that once we were paid, we will send a technician to their home to program a basic Program Code for the system (1,2,3,4) at NO CHARGE. We have been providing services, which I can prove.
[redacted] states that AES changed his system program code….this is not true.
[redacted] purchased the house in 2004, which contained an alarm system from [redacted] Systems. Advanced Electronic Systems, LLC purchased [redacted] in June, 2012 when the owner/operator retired to Florida.
AES has never been to [redacted]’s house….. we have never changed any codes.
We have been monitoring the system, which can be proven by signals received from his home.
We have a clean record with Revdex.com, and never had a complaint from [redacted].
I appreciate your response with guidance.
Thank you,
[redacted]
President
AES
[redacted] is incorrect.
First, I have always spoken the truth.
Second, [redacted] has not paid his bill since September. He calls in June requesting, then demanding, a Program code instead of paying his nine month old debt. Once the debt is paid, we will provide him with a new program code.
Third, [redacted] purchased the house in 2004. The house had a system installed by [redacted] and he contracted them to provide monitoring. In June of 2012, we purchased [redacted] as the owner retired to Florida. His claims that we changed his Code without his knowledge or authorization is False. Our company, AES, has never been to his home.
Fourth, we are not an extortionist company. His claims are baseless as we have never had this type of issue any client.
Fifth, we are not delaying the process. Very simple; pay your bill and we will provide you with your own Program code.
We have been providing service per the contract with [redacted]. Why he decided not to pay and respond to all our collection calls until June is baffling.
If he would simply pay his bill, which he said he would do during our telephone conversation on 6/17/14, there would not be an issue.
Thank you,
[redacted]