Lucky Duck Boutique

CUSTOMER WAS ISSUED A REFUND UPON ORDER BEING CANCELLEDORDERS REQUIRE 2-BUSINESS DAYS TO PROCESSORDER WAS CANCELLED OAND CUSTOMER OAS FULLY REFUNDED AFTER BUSINESS DAYS UPON REVIEWTHAT ITEM WAS OUT OF STOCKCUSTOMER WAS CONTACTED OF THIS THROUGHOUT EMAIL PROVIDED AT CHECK OUT.ENCLOSED DOCUMENTS SHOW NO PAYMENT WAS KEPT FROM CUSTOMER AND ORDER WAS CANCELLED AFTER BUSINESS DAYS OF PROCESSING DUE TO PRINT BEING DISCONTINUED ORDERS ARE NOT PROCESSED ON SATURDAY & SUNDAY

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We were contacted by a significant other of this customer prior to this complaint and were told a large was what was missing from this order. Based on customer's complaint we have reached out through email and notified customer we are more than happy to send a medium as well and have
included all tracking numbers. We have asked that customer return the size she doesn't want based on the conflicting information provided by significant other on August 15th

---------- Forwarded message ----------From: *** ***Date: Mon, Apr 17, at 11:AMSubject: Complaint ID: ***To: [email protected] morning,After you (the Revdex.com) forwarded my complaint on to Lucky Duck Boutique, they shipped my
items and I received them a few days later. Thank you so much for all of your help in this matter. At this time my complaint has been resolved.Thank you,*** ***

CUSTOMER
NEVER RESPONDED AFTER FOLLOW UP OF ADDITIONAL TRACKING NUMBER SHOWING DELIVERY OF BOOTIES WHICH COMPLAINT WAS IN REGARDS TOENCLOSED PLEASE FIND TRACKING INFORMATION SHOWING DELIVERYWE WOULD LIKE THIS RE-OPENED BASED ON INCORRECTADDRESS INFORMATION LEADING
TO A DELAY IN RESPONSE

CUSTOMER RECEIVED REFUND ON DRESSESNO PAYMENT WAS CAPTURED AND RETURN WAS PROCESSED CORRECTLYWE WOULD LIKE THIS COMPLAINT OPENED AND REVIEWED AS ATTACHED DOCUMENTS REFLECT CUSTOMER HAD REFUND PROCESSED

CUSTOMER WAS ISSUED A REFUND UPON ORDER BEING CANCELLED. ORDERS REQUIRE 2-3 BUSINESS DAYS TO PROCESS. ORDER WAS CANCELLED OAND CUSTOMER OAS FULLY REFUNDED AFTER 3 BUSINESS DAYS UPON REVIEWTHAT ITEM WAS OUT OF STOCK. CUSTOMER WAS CONTACTED OF THIS THROUGHOUT EMAIL PROVIDED AT CHECK...

OUT.ENCLOSED DOCUMENTS SHOW NO PAYMENT WAS KEPT FROM CUSTOMER AND ORDER WAS CANCELLED AFTER 3 BUSINESS DAYS OF PROCESSING DUE TO PRINT BEING DISCONTINUED ORDERS ARE NOT PROCESSED ON SATURDAY & SUNDAY

From: [redacted]<[redacted].[redacted]>Date: Fri, Jun 30, 2017 at 12:02 PMSubject: complaint #[redacted]To: "[email protected]" <[email protected]>Good morning-I would like to inform you that I was able to get my money back through a dispute with my bank. At this point I do not wish...

to pursue my complaint. However, this business should be investigated. Thank you in advance for your time and help with this issue. [redacted]

CUSTOMER RECEIVED A REFUND IN FULL OF TWO ORDERS PLACED FOLLOWING THE WRITTEN EMAIL REQUEST TO CANCEL ORDERS ORDERS WERE PROMPTLY CANCELLED ON JULY 25TH PRIOR TO CUSTOMER COMPLAINT. AFTER FOLLOWING UP WITH CUSTOMER ABOUT THIS COMPLAINT WE HAVE RECEIVED NO RESPONSE AND DO KINDLY ASK IT BE REOPENED...

AND REVIEWED FOR VALIDITY BASED ON INFORMATION ATTACHED

CUSTOMER RECEIVED A REFUND IN FULL FOR RETURN MONTHS BEFORE FILING COMPLAINT WE HAVE DONE OUR BEST TO FOLLOW UP WITH EMAILS TITLED MESSAGE FROM LUCKY BOUTIQUE SHARING THE SAME DOCUMENTS WHICH WE’VE ATTACHED TO  THIS COMPLAINT. WE HAVE CHECKED MULTIPLE TIMES WITH OUR PAYMENT PROCESSING COMPANY...

EVERY TIME THEY VERIFIED THE INFORMATION THAT A REFUND WAS ISSUED JUNE 29TH. WE DO ASK CUSTOMERS TO REVIEW THEIR  STATEMENTS AND WOULD ASK AS WE HAVE IN PRIOR EMAILS FOR CUSTOMER TO REVIEW THEIR BANK RECORDS.  THE ATTACHED INFORMATION AND REVIEW VALIDITY OF COMPLAINT