Lucky Lawn Sprinkler Company

Lucky Lawn was supposed to winterize my pipes for me. They sent me a bill, told me they took care of it. This spring when we were going to get ready to turn it back on our back flow was cracked. I didnt know much about the situation, so I called my [redacted] who owns [redacted] and asked how this could happen. He explained to me that a back flow lasts for a very, very long time, and the only way you could crack a back flow is when you don't get all the water out of the pipes when winterizing them. Once I found out I called Lucky Lawn 3 TIMES and left 3 messages and they have still returned my phone call. The most troubling part was just last week they had a crew stop by my house to summerize my pipes and let me know my back flow was cracked. Thanks.Product_Or_Service: my pipes winterizedDesired SettlementI just want them to be held accountable for there actions.Business' Initial Response On Sept 22, 2012 We sent winterizing cards out telling all the customers to turn their water off and we'll be by to winterize their sprinkler system. On October 4th we went to 2 Oakland St to perform that service. their water was not shut off. We turn the shut off lever on backflo unit to the horizontal (or off) position and winterized from that shut off lever. We then left explicit instruction sheet, very simple, as to what to do when you leave the water on. Turn lever off in basement and open faucet outside.Diagrammed picture and please call if you have any questions. we did need to send 3 late notices, the payment was finally received on Jan 9, 2013 over 90 days late. If you have any questions, please call me. Thank you[redacted]XXX-XXX-XXXX