Lucky Life, LLC

Dear ***, Thank you for contacting us and sharing your concernWe want you to be satisfied with the product and your experienceI do see that the account is cancelled and that the Trial program we offer was explained as wellI am sorry to hear that you were not satisfiedI have reviewed the account and as a resolution today we have refunded the account in the amount of $Please allow 3-business days for the refund to reflect in your accountI hope you have a great day! Thank you, Mindy

Dear ***,We recently received your complaint #*** regarding your accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on July 30, 2017.The terms of the offer that you agreed to at
the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $on August 13, 2017. According to our records the first contact we had requesting the cancellation of your account was on September 03, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since thenI also searched for an email from you *** regarding your account and we do not have any requests from you.As a courtesy today, we have provided you with a 100% refund on your most recent chargeYou were refunded $Trans-ID: ***. I hope this resolves your concern today and I hope you have a good day! Your account remains canceled and you will not receive any further shipments or charges

Dear [redacted],  Thank you for contacting us and sharing your concern. We want you to be satisfied with the product and your experience. I do see that the account is cancelled and that the Trial program we offer was explained as well. I am sorry to hear that you were not satisfied. I have...

reviewed the account and as a resolution today we have refunded the account in the amount of $89.99. Please allow 3-5 business days for the refund to reflect in your account. I hope you have a great day! Thank you,  Mindy

Complaint: [redacted]
I am rejecting this response because: As I have attached the emails I sent them they know I did respond in the allotted time! I will not take responsibility for not following directions when I did. They have it in there email that you can communicate with there service department that way. If that is not acceptable communication they need to remove it. As of today I still have not received my refund. 
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]