Lucky Line Motors

August 19, Revdex.com Complain # [redacted] TO WHOM THIS MAY CONCERN: Lucky Line Motors, Inc., received your recentcomplaint from Mr [redacted] Our salesperson, [redacted] , stated to us that it is difficult to knowexactly where everything is located on different makes and models, however,states that he was able to find out where the dip stick was located and toremind the customer that the oil was brand newThe salesperson, [redacted] , explained to Mr [redacted] thatthe cause of the malfunction could be two things Please remind the customer [redacted] , told Mr[redacted] that he is not a mechanic Thevehicle has a battery located in the trunk specifically used for operating thehard top retractable roof He explainedthat the battery could be dead and perhaps needs to be replaced The other reason for the malfunction could bethe black flaps located under the rear hatch door of the trunk Over time (remember this is a vehicle)the flaps loose compression and tend to sag down, triggering a sensor whichwill not allow the retractable hard top to function In order to bypass this problem, one mustmanually open the trunk and push the flaps back into proper position and thenclosed the trunk and then proceed to electronically retract the hard top Oursalesperson, [redacted] thoroughly explained all of this to Mr [redacted] before heproceeded to purchase the vehicle without any hesitationWe took pride in knowing we detailed the vehicleinside and out We repaired the dent onthe hood of the car before he took delivery of possession Our salesperson would like to remind thecustomer that at the time of purchase the only two concerns were the detailingand the dent when he left the dealership The customer knows he drove over a hundred miles away,specifically for this vehicle Thesalesperson, [redacted] also printed out a mile radius on [redacted] for him atthe time of the negotiation Clearlywhen he left the dealership all the problems and all the concerns were alladdressed and resolve for the customer We respond to this complaint on 8/17/via email: [redacted] I appreciate your time and consideration to this issueSincerely, [redacted]

I spoke with the company and they stated that the consumer came down from New Jersey to look at the car on a SundayThe business does not sell cars on Sundays; they normally do paperwork but since the consumer was coming from a different state they decided to work with him on a deal with the car The windshield wipers were having a problem but the Sales Manager said that the car is and it will have problems but the consumer liked that it had very low mileage for the ageThe business let the consumer drive the car for 2-hoursWhen the business went to charge the consumer, the credit card would only charge $2,The consumer did not want to pay the rest of the $The business offered that they and the consumer would split the $cost

Mam, Lucky line sent a very nice reponse, at least in appearance, though consisting of misrepresentationsI did not drive over miles to their lot for the car, I was actually on my way to another dealer and decided to drop byThey are simply deflecting from the truthAnd as I stated in my original complaint, I shared my concerns of the problem with [redacted] then, and again in less than daysHe mentioned that the battery could be the problem, which is was not and still is not the issueIn addition, he did not even know the name of the part, I introduced the"Flap" issue to him in my textThere was no offer to reject from Luckline; thus I am employing you not to close this complaint unless I have accepted any concessions and/ or resolutionMoreover, the $dollars was just for the part; I was actually paying the additional for installationAnd, they failed to mention that I sent a certified letter to the owner, for which I have the tracking info, to which I did not get a responseFurhtermore, I plan to use social media to make others aware, so that they can make their own decisions regarding automoble purchases from LuckylineA 22K purchase, yet no offer made to resole the issue, speaks volumes and I submit that others should be awareAgain, I reiterate "Please do not close this complaint."Best regards, [redacted]

I have bought vehicles from Lucky Line Motors and have been extremely happy with the vehicles I purchased.Good prices and good staff

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I don't appreciate and will not tolerate when the truth is not told on Lucky Lines end!! Yes, car is sold as is, HOWEVER...the tire sensor light is STILL ON!! AFTER IT WAS SUPPOSED TO BE REPLACED LIGHT CAME BACK ON AFTER I LEFT LUCKY LINE THE DAY THEY WERE SUPPOSED TO REPLACE IT ZACK R [redacted] KNEW ABOUT THE TIRES THAT FOLLOWING MONDAY AND TOM KNEW REGARDLESS OF THE PRICE BE BEING REDUCED, THE PROBLEM IS NOT FIXED AND THAT IS BECAUSE THERE ARE OTHER ISSUES AS TO WHY THE TIRE SENSOR LIGHT IS BACK ON Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint My complaint was not solely in regard to whether or not I received the registration for my vehicleThough that it was initiated the numerous calls to Lucky Line MotorsMy complaint is about the employees being rude and using my contact information to harass me via text and call me on unrelated mattersAs *** pointed out she hung up on me as I asked her to provide me with a service I had already paid forFurthermore I do not know her colleagues name who called meI do have his number since he texted me, which should be against their privacy policyThere should never be an excuse for employees to be rude, hang up, and use their personal phones to make contact with customers without consentAll this done in an effort to scold the customer and cover up the issue that was present at the timeThe fact that [redacted] was able to overnight my registration to me after our conversation just confirms that the process didn't need to be as lengthy as lucky line made itThere is no reason why I could not have had my plates within weeks [redacted] wanted to go into detail as to the process she has to go through to transfer my registration, as the customer I didn't want to be made aware of the details of her job I simply asked her to tell me when I can expect the transfer of the registrationI was told by Tim the sale person that I would have that done the same day since it was known I had plates and also had military obligations a few weeks later.My original position remains the sameLucky Lines employees harassed me via phone calls and text which was a violation of my privacyI have the text and call recordsThough it wasn't repeated after that afternoonIt should have never happenedMe***'s response doesn't address that at allFurthermore I would expect the owner to respond to this complaint since Ms [redacted] supposedly reports directly to them Regards, [redacted]

Bought a [redacted] at a reasonable price The sales manager and people were very accomodating and understandingNo pressure buyingHardworking and patient guys that does good for this customerI'm loving my beamer Best car ever owned :-)

TO WHOM THIS MAY CONCERN: We are writing in response to customer complaint Revdex.com Case # [redacted] -Lucky Line Motors vs [redacted] The customer completed and signed the credit application on 12/12/2014, which Lucky Line submitted to the lender, Consumer PortfolioServices (CPS) for credit approvalThe lender (CPS) returned the contract documents back to us for the following reasons: 1) Income upfront $, verified $average 2) Buyer is a temporary employee and has been on current assignment for two months Therefore, she provided inaccurate information on her credit application about her income and employment and we were unable to get herapproved with other lendersHer down payment was $and she wrote us check # on 12/19/LThe check which she wrote to us wasreturned by our bank on 12/22/2014, due to Non-Sufficient FundsOur accounting office contacted her about the NSF checkShe mailed us a Cashier Check in the amount $1100, which she still owes us a balance of$and the NSF fee of $As you know, it is illegal to write a bad check in the State of VirginiaShe never paid the balance from the down payment which was $We explained to her clearly that she had to return our vehicle on January 02,2015, and we had her sign a letterFirst, she did not return the vehicle on the date that she was to have returned the vehicleSecond, she put an additional miles on our vehicleRespectfully yours, *** [redacted]

My name is [redacted] and I am the Office Manager for [redacted] owner for Lucky Line Motors, Inc MrMohammad is currently out of the country, therefore, we would like to respond to the complaint which occurred on February 13, 2015.We would like to take this time to express our apologies for the misunderstanding in communication between the Finance Manager, Sales Manager and the customer, [redacted] Our employees have a clear understanding that Lucky Line Motors, Inc., does not condone this type of behavior and rude comments They are not conducive to a healthy atmosphere in the workplace here at Lucky Line Motors, Inc.Again, please express our sincere apologies to [redacted] *** and any inconvenience he may have experienced [redacted]