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Lucky Supermarket

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Reviews Grocery Store, Bulk Food Store Lucky Supermarket

Lucky Supermarket Reviews (1)

Initial Business Response /* (1000, 5, 2016/03/12) */
Contact Name and Title: Hong N***
Contact Phone: ***
Contact Email: ***
Hi ***,
I'm sorry to hear that you are not happy with your gift card purchaseWe are more than happy to give you a refund of
your unused cards if you are not happy with our rules below: 1) The card balance is redeemable for merchandise at any Lucky Supermarket2) Full amount must be used at the time of purchaseNo cash back3) Lucky Supermarket is not responsible for the unauthorized use of the card, or lost or stolen cards
I want to ask you if you have ever brought your concerns to our management? I'm sure if you did we would've returned your gift card value if you are unhappy with our conditionsWe do not want you to ever feel that we are forcing you to buy the full amount at one time - however, it is unfortunately our rules at the moment due to some technical reasons, which I will explain laterWe want to make sure that you are satisfied with your purchase
Please note that our gift card rules are stated in the back of our cards and before you purchase anything, you should always read the terms and conditions as it is different with every companyI know you purchased this from a school for the school fundraiser, but in the past they are aware of this rule and they should have informed you of our conditions before they put it out for saleThis is the 3rd or 4th year that we have participated in this fundraiser with this school
The reason why we are unable to accept the gift card as partial payment for purchase that costs more than the value of the card is because of the technical limitation of our till softwareOur software is unable to deduct the amount from the card and requires a database and some programmingThink of our gift card like a gift certificate where the full amount must be used - that's the way our card workHowever, we are working on this with a software team at the moment on changing our gift cards so it would deduct from amount if not fully spentThat way we are like most other companies
Normally our cashiers inform gift card holders to spend the full amount on the card value otherwise, they would forfeit the differenceIn mostly all cases, the customer go spend more so the full amount is spent and not lose the differenceWhen a purchase is made using a gift card, the cashier keeps the gift card so not sure how you got the first gift card backYou mentioned that you got the first gift card back at our downtown locationSince our system is not sophisticated enough to deduct the amount from the card value, that first gift card that you got back is still the full amount of $If you bring it back to our store, I can guarantee that
If you are unhappy, you can simply go to our customer service counter at our Edmonton North store and get the refund of the gift cards valueIf you have any questions or other concerns, feel free to email me at ***
Sincerely,
Hong N***
General Manager
Lucky Supermarket
13851-Street
Edmonton, AB T6V 1A
E: ***
W: www.luckysupermarket.ca
T: 780-476-F: 780-476-

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