Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The business's response is inaccurate. I made repeated attempts to communicate with the business owner and received no reply. The business owner was supplied with two phone numbers and two email addresses to ensure he could reach someone at any time, even during a family emergency I had in the month of June. Throughout, the communication from the owner was unprofessional, and often vague texts were used to answer complex questions. Most of our concerns were left unanswered. A contract was set for July 3rd, a deposit check was immediately mailed to add to the one given one year earlier. Paper plans were given to the owner in late May, and the owner walked through the house with us twice (taking no notes during that time), to determine locations and specs. The job was not started on time. Two weeks after the planned start date, owner emailed with a request for plans, which were immediately emailed to him, as well as another request to meet him at the house. No reply. Finally, a meeting was scheduled for July 27th, but at the last minute the owner claimed he was in meetings and couldn't make it. He stated "just draw them on the floor and we'll rock this one." I discovered that day that this plumbing business did not apply for and receive the required permits for this job, so the work done is likely to be removed and a new job started from scratch with permits. I am concerned that this business owner neglected to pull permits (the original deposit was given to cover the cost of permitting), and will be following up with that as well.
Regards,
[redacted]
I'm sorry that your schedule did not work out. We have you every opportunity to give us specs for rough ins and locations of fixtures. We cannot finish a job that was not properly planned out and has limited to no communication. The job was for $9000.00 plus dollars and a 50% deposit was...
paid. We have roughed in the project 90% bit could not finish without more information. Again my appologies for any inconvenience but as a plumbing contractor I cannot assume on fixtures and locations for you. In the future I would strongly suggest hiring a contractor to handle those aspects of construction.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I do not live in Canada. I live in Barre, 3 minutes' drive from the house in question. My Barre phone number and my email addresses were given to you on more than one occasion. The excuse that I was not available for answers or anything in limbo is completely false. My emails were most often left unanswered and requests for meetings ignored. This exchange within Revdex.com hosting is the only prompt communication I have received. I would have, and still do, prefer an amicable solution to these issues .Permits are in question, and will be handled outside this venue. Regards,
[redacted]
I understand your upset because the process of our first construction indevor is extremely difficult but it's not the plumbers responsibly to run your jon!!!!!! The state plumbing inspector has been to the site with you, he validated it as to code and he and I have spoken before hand the permits in place are not the issue because I have spoken with the inspector ahead of time. If you wish to go to court that's fine. I have all my invoicing and labor hours and all our conversations documented and I would be happy to settle this that say. Posting on Revdex.com is not going to help you finish the job. You have months of work left and no insulation in the walls hence our "rough in "strange. So the fact you though you where going to move in without an occupancy inspection just means you are not in full understanding of the job process. Is be happy to help in any way like I have said before. Habe a great day.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The business's response is inaccurate. I made repeated attempts to communicate with the business owner and received no reply. The business owner was supplied with two phone numbers and two email addresses to ensure he could reach someone at any time, even during a family emergency I had in the month of June. Throughout, the communication from the owner was unprofessional, and often vague texts were used to answer complex questions. Most of our concerns were left unanswered. A contract was set for July 3rd, a deposit check was immediately mailed to add to the one given one year earlier. Paper plans were given to the owner in late May, and the owner walked through the house with us twice (taking no notes during that time), to determine locations and specs. The job was not started on time. Two weeks after the planned start date, owner emailed with a request for plans, which were immediately emailed to him, as well as another request to meet him at the house. No reply. Finally, a meeting was scheduled for July 27th, but at the last minute the owner claimed he was in meetings and couldn't make it. He stated "just draw them on the floor and we'll rock this one." I discovered that day that this plumbing business did not apply for and receive the required permits for this job, so the work done is likely to be removed and a new job started from scratch with permits. I am concerned that this business owner neglected to pull permits (the original deposit was given to cover the cost of permitting), and will be following up with that as well.
Regards,
[redacted]
I'm sorry that your schedule did not work out. We have you every opportunity to give us specs for rough ins and locations of fixtures. We cannot finish a job that was not properly planned out and has limited to no communication. The job was for $9000.00 plus dollars and a 50% deposit was...
paid. We have roughed in the project 90% bit could not finish without more information. Again my appologies for any inconvenience but as a plumbing contractor I cannot assume on fixtures and locations for you. In the future I would strongly suggest hiring a contractor to handle those aspects of construction.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I do not live in Canada. I live in Barre, 3 minutes' drive from the house in question. My Barre phone number and my email addresses were given to you on more than one occasion. The excuse that I was not available for answers or anything in limbo is completely false. My emails were most often left unanswered and requests for meetings ignored. This exchange within Revdex.com hosting is the only prompt communication I have received. I would have, and still do, prefer an amicable solution to these issues .Permits are in question, and will be handled outside this venue. Regards,
[redacted]
I understand your upset because the process of our first construction indevor is extremely difficult but it's not the plumbers responsibly to run your jon!!!!!! The state plumbing inspector has been to the site with you, he validated it as to code and he and I have spoken before hand the permits in place are not the issue because I have spoken with the inspector ahead of time. If you wish to go to court that's fine. I have all my invoicing and labor hours and all our conversations documented and I would be happy to settle this that say. Posting on Revdex.com is not going to help you finish the job. You have months of work left and no insulation in the walls hence our "rough in "strange. So the fact you though you where going to move in without an occupancy inspection just means you are not in full understanding of the job process. Is be happy to help in any way like I have said before. Habe a great day.