Lucor

Thank you for contacting us in regards to Sarah ***’ complaint.Our corporate office was made aware of the incident in NovemberMs*** brought her Chevrolet Equinox with 54,miles onit to our Jiffy Lube store on September 18, According toour company’s records this was the first time
the vehicle wasserviced at any of our Jiffy Lube storesShe filed a complaintin November stating the oil appeared to be dark and the oil levelwas low During conversations with myself and our customerservice representative, we tried to explain to Ms*** and herfather oil is a detergent and will turn darker over time as itcirculates through the engine We asked Ms *** for a receiptfor the oil they purchased to add to her vehicleOf course ourcompany needs verification in order to offer a refund of herJiffy Lube serviceMs*** was not able to provide her receiptfor the oil she claims she purchasedOur company offered a $50gift card towards a future Jiffy Lube service as a good willgesture During the conversation on November Ms***refused the gift card offer and insulted me and our customerservice departmentPlease have her contact our office if shewishes to accept our offer or has any new information relevant toher claim.Thank you again for contacting us and if you have any questionsplease feel free to contact me at ###-###-####áebesarnCustomer Service Manager

Review: While at this location on 7/5/16, I needed to receive an oil change on my vehicle. The computers were apparently not working, so they were only able to take cash payments, and needed to charge based on general pricing guidelines. I requested 5w-30 for my vehicle, and they decided without my consent to put the premium product into my car, bringing a total of 45.99, to 90. After negotiating, I was able to bring the price down to 60. At this time I did not realize what product they placed in my car, only that it was 5w-30. Knowing that the cost of jiffy lube is more than other local establishments, I just assumed that the normal price had been 90, trusting the employees. When I realized what the price should be, I went to complain. They told me that there was nothing they could do, as there was no record of the service since the computers were down and they couldn't compare it with other past services I've received.Desired Settlement: To be compensated for a businesses mistake and rude treatment.

Business

Response:

July 26, 2016Via U.S. MailRevdex.comAttn: [redacted]Re: [redacted] - #[redacted]Dear Ms. [redacted]:I apologize for the delay in responding to your office regarding this case. Our customer service representative sent Ms. [redacted] an email on July 18th regarding this situation. As of the writing of this letter, we have yet to hear back from Ms. [redacted]. We would be more than happy to further investigate Ms. [redacted]'s claim and resolve her situation. Please have her contact us to discuss a resolution.Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted].Best Regards, Ryan R[redacted]Customer Service Manager

Review: I got an oil change at Jiffy Lube in [redacted] PA on June 10 and was shown a filthy "cabin air filter" and told it was $70.99. I agreed to it but found out later that this same item is $20.99 at area auto parts stores. When I went back to complain the manager said the difference was "parts and labor." It doesn't say anything on the receipt except the sale price.

I also learned my correct filter is C35530. They mistakenly installed C25851. They still would not do anything about it.

$50 above a reasonable price is ridiculous. It's theft. I complained to Jiffylube.com and they said these are individual franchisees and they can do what they want.Desired Settlement: I would feel comfortable paying $20.99 and getting $50 back from Jiffy Lube. I think others should be warned.

Business

Response:

Via U.S. MailRevdex.comAttn: [redacted]Re: [redacted]Dear Ms. [redacted]:Our customer service representative sent Mr. [redacted] an email on June 13th in response to the issue with the service on his 2005 Nissan Altima. As of the writing of this letter, we have yet to hear back from Mr. [redacted]. We would be more than happy to further investigate Mr. [redacted]' claim and resolve his situation. Please have him contact us to discuss a resolution.Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted].Best Regards, Ryan R[redacted]Customer Service Manager

Review: I took my vehicle to Jiffy Lube to get an oil change. Once I got home I discovered that my passenger side door and, rear panel had been scratched and dented. I called the store and, spoke with the Manager he instructed me to come back. Once I arrived back I informed him that, prior to leaving my residence my vehicle didn't have any damage to it. I filled out a form for him to send to corporate, while he took pictures of the damage. I received a call from corporate a few days later instructing me that, I needed to eWsend in two estimates if the repairs would be over $1,000. I was told that once the estimates where received they would, look through them and go with the most reasonable one. A week after submitting these estimates, I get a call stating that they looked at the video and can see my vehicle pulling in to the garage and out of it. I find this hard to believe that after getting the estimates that they 1. Decide to look at the video footage. I aslo informed them that their technicians instructed me to leave my vehicle idle outside of the garage and, they walked me and my son into the lobby. I don't understand why they don't have any footage of my vehicle inside of the garage while the oil change is being performed.Desired Settlement: I want them to pay for one of the three estimates that was submitted to them to get my vehicle repaired.

Business

Response:

May 3, 2016Via U.S. MailRevdex.comAttn: [redacted]Re: [redacted] Case #[redacted]Dear Ms. [redacted]:Thank you for contacting our office concerning Ms. [redacted]'s complaint. As we understand, Ms. [redacted] brought her 2008 Land Rover LR2 with 161,308 miles into our Jiffy Lube facility on April 18, 2016. According to our company's records, this was the first time this vehicle has been serviced at any of our Jiffy Lube stores.Ms. [redacted] states in her letter to your office and she told our customer service representative she noticed the damage to her vehicle when she got home from the Jiffy Lube service. She faxed to our corporate office estimates from three different body shops. Our customer service department reviewed the surveillance video from the service on her Land Rover on April 18th. There wasn't any indication of damage occurring during the Jiffy Lube service. During their conversation on April 28th, our customer service representative offered to have the district manager meet Ms. [redacted] at the Jiffy Lube store to see if they could verify how the damage could have occurred. As of the writing of this letter, we have not heard back from Ms. [redacted]. Of course our company would need to know how the damage occurred at the Jiffy Lube store in order to take responsibility for the repairs.We value Ms. [redacted]'s business. Furthermore, we realize that we are human and sometimes make mistakes. However, I hope you realize that we cannot pay for damages we do not know we caused.Thank you again for contacting me and if you have any questions please feel free to contact me at [redacted]. Best Regards, Ryan N[redacted]Customer Service Manager

Review: Prior to a five and a half hour trip across the state, we took our vehicle to Jiffy Lube for a routine oil change. We advised the employee that we ONLY wanted the oil changed. They performed the oil change. However, as part of their "service," they decided to check the cabin filter. Upon removing the cabin filter, the employee suggested that we have that changed as well. We advised that we ONLY requested the oil be changed and that was the ONLY item to be completed. After the oil change was completed, I drove from Jiffy Lube and noticed the air conditioner fan was making an extremely loud noise. Once we returned from our trip, 11 hours total in the car with the temperatures averaging 90 degree, we returned to Jiffy Lube requesting they fix our air conditioner fan. Manager David T[redacted] spent 45 on-and-off minutes working on the vehicle while also assisting other customers. Once finished, he advised us he cleaned out all of the debris he could in the cabin filter area. However, he was unable to get the loud noise to stop. He advised that "there was nothing more he could do." As a consumer, we requested a specific service be performed, an oil change, however it was taken upon jiffy lube to search for other areas where they could make additional profit. Only after removing the cabin filter, did the employee request permission to change the cabin filter. As a result of this action, it has left us, the consumer, with additional problems to the car. Additionally, Jiffy Lube is unable to correct the issue they caused, and also advised they would not cover the cost to have it repaired.Invoice can be provide upon requestDesired Settlement: We would like Juffy Lube to repair the issue they caused by removing the air filter and causing debris to enter the blower; however per David T[redacted], this is not possible . I am requesting a reimbursement of the 3rd partys cost to repair the issue.

Business

Response:

September 29, 2015Via U.S. MailRevdex.comAttn: [redacted]Re: [redacted] - #[redacted]Dear [redacted]:I apologize for the delay in responding to your office regarding this case. Our customer service representative on September 17th called the phone number listed on the complaint and was told by the person who answered it was a wrong number. Our representative sent [redacted] an email on September 17th to the address listed in his complaint. As of the writing of this letter, we have yet to hear back from [redacted]. We would be more than happy to further investigate [redacted]'s claim and resolve his situation. Please have him contact us to discuss a resolution.Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted].Best RegardsRyan R[redacted]Customer Service Manager

Review: When I was at Jiffy Lube on 3/8/2015 I heard the impact wrench hammering away as they rotated my tires. At checkout time I was verbally told about a stud on my right rear that had a problem from my previous visit for inspection. What I dont understand is why they put it back on without replacing the stud and nut. And as in my past experience they refuse to properly torque the wheels. This can cause a vehicle to be unsafe traveling down the highway. Improper torque results in warped/failed friction devices and wheels coming off of the vehicle. I would like my vehicle examined by an independent authority or my attorney shall be in contact.Desired Settlement: Evaluation and replacement of damaged/worn parts due to negligence of professionals.

Business

Response:

April 3, 2015Via U.S. MailRevdex.com of Western PennsylvaniaAttn: [redacted]Re: Timothy Fisher Case #[redacted]Dear Ms. [redacted]:Thank you for contacting us in regards to [redacted] complaint. We have received the information from [redacted] concerning his claim against Jiffy Lube on his [redacted] Honda [redacted].Our customer service representative and I personally spoke with [redacted] on April 1st regarding the lug nut issues on his vehicle. During those conversations, we told [redacted] he could take the vehicle back to the Jiffy Lube store or any other mechanic to have the suspected damage to the lug nuts evaluated. As of the writing of this letter, we have yet to receive a diagnosis from a mechanic. Once [redacted] has taken the vehicle to the Jiffy Lube store or a mechanic, please have him contact our office directly.We value [redacted]'s business and understand how frustrating automotive problems can be. Furthermore, we realize that we are human and sometimes make mistakes. However, I hope you understand that we cannot pay for damages until we have verified there is a failure.Thanks again for contacting us and if you have any questions please feel free to contact me at [redacted]Best Regards[redacted] Customer Service Manager

Review: I went to Jiffy Lube on 09/18/14 for an oil change. I get my oil changed every 5,000 miles. When I was visiting my parents my dad was checking my car and decided to check my fluid levels in my vehicle. He checked my oil and discovered that it was low and very dark. He drained the oil out of my vehicle and it was very dark, thick and very dirty. I was only a little over 1,000 miles into my next interval. My dad changed my oil since both of us didn't feel that it was safe for me to drive to work or back home with oil that low and dirty.The next business day I went to the store that serviced my vehicle after I got done with work. The "acting" manager was unable to resolve my issue and told me the manager is not in town right now. She told me that he would call me back when he got in town (I still have no received a phone call in the past 3-4 weeks from him). After I was not contacted by the manager I contacted the customer service for Jiffy Lube. They told me the pictures and videos I took of my oil and my vehicle did not mean anything and could be from another persons car. They offered me a $50 gift card, which I declined. Both of the agents I spoke with refused to give me their boss' contact information as requested. I reached the president of the company's office and sent him all of the pictures, videos, invoice, and proof of payment as requested. He told me they were unable to resolve the issue, and my case is closed with them. I got email verification of the case closure. I requested a refund for the amount I paid for the service that was not completed. I have all of the pictures I took before, during, and after the oil change. If you investigate the pictures I'm sure they will prove it is the vehicle that I own. Jiffy Lube discredits this though.Desired Settlement: I want refunded amount that I paid for the service that was not completed. I was also told upon checkout that I would be getting a $25 rebate in the mail. I opened what I received and it was a $25 coupon for my next service. I will never go back to Jiffy Lube for any service on my vehicle. I do not want a gift card or any coupons. I want the money back that I gave this company for not completing the service I requested them to.

Business

Response:

Thank you for contacting us in regards to Sarah [redacted]’ complaint.Our corporate office was made aware of the incident in NovemberMs. [redacted] brought her 2011 Chevrolet Equinox with 54,987 miles onit to our Jiffy Lube store on September 18, 2014. According toour company’s records this was the first time the vehicle wasserviced at any of our Jiffy Lube stores. She filed a complaintin November stating the oil appeared to be dark and the oil levelwas low During conversations with myself and our customerservice representative, we tried to explain to Ms. [redacted] and herfather oil is a detergent and will turn darker over time as itcirculates through the engine We asked Ms [redacted] for a receiptfor the oil they purchased to add to her vehicle. Of course ourcompany needs verification in order to offer a refund of herJiffy Lube service. Ms. [redacted] was not able to provide her receiptfor the oil she claims she purchased. Our company offered a $50gift card towards a future Jiffy Lube service as a good willgesture During the conversation on November 17 Ms. [redacted]refused the gift card offer and insulted me and our customerservice department. Please have her contact our office if shewishes to accept our offer or has any new information relevant toher claim.Thank you again for contacting us and if you have any questionsplease feel free to contact me at ###-###-####áebesarnCustomer Service Manager

Review: On 09/23/12013 I had my car serviced at Jiffy Lube located at 2010 Greentree Road Pittsburgh, Pa 15220. I purchased the Jiffy Lube Signature Service Oil Change and explained to the manager that I would soon be driving the car to Florida, a 1055 mile trip and wanted to make sure everything was good with the car. The car is a Classic 1967 Pontiac LeMans the has been completely restored. When I was told that the service to my car was completed I asked the manager if the differential fluid had been checked. He said that he would check and went into the service area. When he came back he told me that the fluid had been checked and it was fine. I left on my trip to Florida on 10/09/2013. The vehicle broke down in Columbia SC. 536 miles into my trip. The vehicle was taken to Goodyear for repair. At Goodyear it was discovered that the right rear wheel bearing had froze then fell apart. I told them at that I had the vehicle serviced. They showed me under the car and it was obvious that the differential fluid check/fill plug was never opened, it still had dirt around it and in the hole where the tool to remove the plug would have been placed. I took pictures and video of this. They also found that the differential fluid was thick and needed to be changed they stated that was the likely cause of the wheel bearing freezing up. I would have had this serviced if Jiffy Lube employees would have done their jobs. It was further discovered that the vehicle had not been lubed. Goodyear performed this service for me at no charge. However the repairs to my car cost me $308.62 and 18 hours of my time. I believe that if the services that I paid for in Pittsburgh would have been performed this situation would have been avoided. I strongly feel that Jiffy Lube should reimburse the cost of the repairs to my car and the services that they did not perform $58.84. I also sent this complaint directly to Jiffy Lube Corporate on Oct 17th 2013 and never heard back from anyone.Desired Settlement: I strongly feel that Jiffy Lube should reimburse the cost of the repairs to my car at $308.62 and the services that they did not perform at $58.84.

Business

Response:

See attached file

Review: I came in with a Groupon valued at $75, which was not expired. The Senior Customer Service Representative argued that it was only worth $38. We paid 38 for it! The Senior Customer Service Representative (an older, very rude man) insisted I was wrong and refused to let me talk to his manager.

Also, I had not one but two lights go off immediately after my service. I was told that I just needed to drive a few miles and the lights would come off. That never happened. I returned to the shop several days later and was told that it was a "coincidence" and "something must be wrong with your car." I responded that it sounded to convenient to be a coincidence to have lights go off immediately after servicing and have the service not contribute to at least one of the lights, and demanded that they look at my car. The Senior Customer Service Representative refused, and started using foul language.Desired Settlement: Give me the full value of the Groupon. Fix the situation with the lights on my car for free. Demote the Senior Customer Service Specialist as he is providing plenty of bad publicity for your business.

Business

Response:

Via U.S. MailRevdex.comAttn: [redacted]Re: [redacted]Dear [redacted]:Thank you for contacting us in regards to Ms. [redacted]s complaint.I would like to take this time to thank Ms. [redacted] for being a valued Jiffy Lube customer and for making us aware of the service issues concerning her recent visit to our store.On behalf of everyone at Jiffy Lube, I apologize that she was not completely satisfied with her service. We service over 50,000 vehicles nationwide on a weekly basis and strive to give every customer the quality service they expect and deserve. We regret that Ms. [redacted]s service experience did not meet this standard. Our accounting department credited her debit card $19.99 for the discount that was not given correctly on her service. If she has any further concerns, please have Ms. [redacted] contact our office directly.Thank you again for contacting us and if you have any questions please feel free to contact me at 919-828-9511 Ext: 300.Sincerely