Lucy Noelle Beauty Shop and Day Spa

We truly do apologize for the experienceOften times I wish that Groupon would include a disclaimer about the appointment setting process when hundreds are soldI believe we've discussed it before and I thought something was in the voucherI truly do understand the frustration and often times tell our regular Groupon clients to purchase it as a gift and give it as a gift on her birthday as opposed to trying to schedule it specifically on her birthday or aroundI did notice that in your letter that our employees did reach out a few times and it was unfortunate that it was not the correct timingSometimes understanding the other side is beneficialWe have sold almost massagesOf those most are couples massages which puts the count at at least massages in totalMathematically if we did massages a day it would still take over months to complete the services and that's not including any off daysBeing the owner and working with large parties I always have to do the payroll mathEvery morning we have in average new voice mails and we have a binder dedicated to the Groupon massages and the outcome of each call dated and initialedOur binder is pages front and back of names and we go through it every day and start where we left off to be fair to each callerI'm very sorry that you felt that we only returned your call due to a threatThat is not a good feeling and I'm sorry you felt that wayI did correct my employee and let her know that our policy is to return a call within 24-hoursSo you were misinformed and I'm sorryAnd yes we did experience a horrific tragedyThe Groupon was ran for the holistic doctor and he was Awsome, answering the calls and doing massages from am to pmHe ran to Krogers to pick up supplies for the shop and never returned as he is now paralyzed from the neck downWe have however continued our daily client return call system but our availability most definitely became limitedI immediately placed an ad for a new massage therapist and she began this weekShe is systematically scheduling and servicing clients consistentlyAs with most salons scheduling a week ahead is common placeThe Groupon is a great dealWe do have very talented techs and a beautiful private location hence the success in sales we have had with Groupons over the past years working with them but there is some patience and expectation understanding that is required on the purchases behalfWhe most consumers understand the process, you are not alone in your frustrations or desire for a specific date & timeJust keep in mind that hundreds of others have that same desire and we return calls in the order they are receivedWorking with Groupons is a blessing because of the exposure but when selling thousands over the span of years it leaves us open to some disappointment that can sometimes be out of our controlSmall businesses are run by people not machines and a small business is a hard thing to keep afloat in these timesI ask you to reconsider your thoughts of our corporation and contact me personally at ###-###-#### to schedule a free couples massage on usWe will provide a very relaxing massage with reiki combo on the house and even if you are still upset about our scheduling I promise you will feel great about that minutes after you leftApologize to your wife for me and let her know as a wife myself I can understand her disappointmentAnd mainly I apologize to you as a husband because I know how hard you guys try to make something special for us and when it doesn't go right you just might be in the dog house! I wish you a blessed day and hope we can make amends

I reviewed the response made by the business in reference to complaint ID 10604857, and find the resolution is satisfactory to me I truly appreciate your reply, however I have already purchased a massage by another establishmentI feel as though if the refunded I asked for originally would have happened this could have been avoidedIt was never about the money it was more about the run around I received from your employeesThe outcome was still never something I agreed with because I had to go to my credit card company instead of you or groupon rectifying the situationI have learned from my mistakes, one don't order from Groupon and never refer people to your salonHopefully your company can get back on its feet after having suffering tragedy within, I must be painstaking to try and stay open and deal with such a thingBefore closing thanks but no thanks on the offer I just can't find myself to try the massage considering its left such a bad taste in my mouth but I do appreciate the apology and you can consider this a case closed situation

We truly do apologize for the experience. Often times I wish that Groupon would include a disclaimer about the appointment setting process when hundreds are sold. I believe we've discussed it before and I thought something was in the voucher. I truly do understand the frustration and often times...

tell our regular Groupon clients to purchase it as a gift and give it as a gift on her birthday as opposed to trying to schedule it specifically on her birthday or around. I did notice that in your letter that our employees did reach out a few times and it was unfortunate that it was not the correct timing. Sometimes understanding the other side is beneficial. We have sold almost 300 massages. Of those 300 most are couples massages which puts the count at at least 500 massages in total. Mathematically if we did 8 massages a day it would still take over 2.5 months to complete the services and that's not including any off days. Being the owner and working with large parties I always have to do the payroll math. Every morning we have in average 20 new voice mails and we have a binder dedicated to the Groupon massages and the outcome of each call dated and initialed. Our binder is 5 pages front and back of names and we go through it every day and start where we left off to be fair to each caller. I'm very sorry that you felt that we only returned your call due to a threat. That is not a good feeling and I'm sorry you felt that way. I did correct my employee and let her know that our policy is to return a call within 24-72 hours. So you were misinformed and I'm sorry. And yes we did experience a horrific tragedy. The  Groupon was ran for the holistic doctor and he was Awsome, answering the calls and doing massages from 9 am to 9 pm. He ran to Krogers to pick up supplies for the shop and never returned as he is now paralyzed from the neck down. We have however continued our daily client return call system but our availability most definitely became limited. I immediately placed an ad for a new massage therapist and she began this week. She is systematically scheduling and servicing clients consistently. As with most salons scheduling a week ahead is common place. The Groupon is a great deal. We do have very talented techs and a beautiful private location hence the success in sales we have had with Groupons over the past 4 years working with them but there is some patience and expectation understanding that is required on the purchases behalf. Whe most consumers understand the process, you are not alone in your frustrations or desire for a specific date & time. Just keep in mind that hundreds of others have that same desire and we return calls in the order they are received. Working with Groupons is a blessing because of the exposure but when selling thousands over the span of 4 years it leaves us open to some disappointment that can sometimes be out of our control. Small businesses are run by people not machines and a small business is a hard thing to keep afloat in these times. I ask you to reconsider your thoughts of our corporation and contact me personally at ###-###-#### to schedule a free couples massage on us. We will provide a very relaxing massage with reiki combo on the house and even if you are still upset about our scheduling I promise you will feel great about that 90 minutes after you left. Apologize to your wife for me and let her know as a wife myself I can understand her disappointment. And mainly I apologize to you as a husband because I know how hard you guys try to make something special for us and when it doesn't go right you just might be in the dog house!  I wish you a blessed day and hope we can make amends.

I reviewed the response made by the business in reference to complaint ID 10604857, and find the resolution is satisfactory to me.
I truly appreciate your reply, however I have already purchased a massage by another establishment. I feel as though if the refunded I asked for originally would have happened this could have been avoided. It was never about the money it was more about the run around I received from your employees. The outcome was still never something I agreed with because I had to go to my credit card company instead of you or groupon rectifying the situation. I have learned from my mistakes, one don't order from Groupon and 2 never refer people to your salon. Hopefully your company can get back on its feet after having suffering tragedy within, I must be painstaking to try and stay open and deal with such a thing. Before closing thanks but no thanks on the offer I just can't find myself to try the massage considering its left such a bad taste in my mouth but I do appreciate the apology and you can consider this a case closed situation.