Luebbe Fine Homes

My company has contacted Mr [redacted] and we are moving forward with his requested repairs I would appreciate you updating our status back to an "A" rating, and consider this matter resolved Feel free to contact me with any questions See email below in blue: RE: Foundation waterproofing service schedule Fri 10/3/6:PM From: [redacted] To: [redacted] Luebbe Cc: [redacted] ***, [redacted] - [redacted] You can start at your earliest convenience, just let me know what day Regards, [redacted] (O) ###-###-#### (F) ###-###-#### (M) ###-###-#### Toll Free ###-###-#### From: [redacted] Luebbe [mailto***@luebbefinehomes.com]Sent: Friday, October 03, 4:PMTo: ***@ [redacted] .comCc: [redacted] ***; [redacted] - ***Subject: Foundation waterproofing service schedule ***, As a follto the phone call that I just left on your mobile phone, I wanted to send this email so you have it in writing I spoke to [redacted] - ***, who is your original waterproofing contractorThey have agreed to send a crew out and implement phase of rubles waterproofing recommendationsThey would dig down approximately foot around the exterior of the walls adjacent to the interior of the basementThey would then secure the existing waterproofing boardThey wouldn't seal the top of the boardFinally they would add/raise the waterproofing to ensure that you have inches of fall within the first foot away from your foundationThey would then fill in the excavation of the foot of soils If a window well is needed for the single window near the garage entrance, it will also be installed at this time I will need to have dirt delivered to establish the new grade as necessary, but only after they are completed and I have checked their work They believe that they can do this as early as this coming weekWe need your permission to be on your property and implement the repairs as stated Thank you for your cooperation in this matterI look for a speedy resolve Respectfully, [redacted] LuebbeLuebbe Companies, LLC###-###-####

As you may be aware, after years in business, this is the first customer to ever file a complaint He has also attempted to bring The Ohio Attorney General in on it as well Unfortunately, this is eventually bound to happen when you have been in business as long as I have Please find attached my response to The Ohio Attorney general's office It should clearly show due diligence and effort on my partThe warranty work in question is a process and not a one time and done repair We are currently waiting on the customer to reply to our request, and to allow us our right to remedy

[redacted] I received your letter from the Revdex.com concerning complaint ######### It states that an email was sent to my company concerning this complaint, and that it was unanswered Please resend that email, as it may have gone into our spam file that continually gets permanently deleted My response is contained in the attached document to The Ohio Attorney General, as written by my attorney As you will be able to clearly see from the attached letter, Mr [redacted] s claim is unfounded and double-minded Please feel free to contact my attorney with any further questions [redacted] ***###-###-#### [redacted] *** The undersigned attorney and firm of attorneys represent Luebbe Fine Homes ("Luebbe") Luebbe is in receipt of the complaint filed by [redacted] ("Owner") bearing complaint number ###### which was forwarded to MrLuebbe by your office on August 20, Please be advised that Luebbe denies any liability related to the Owner's complaint relative to the alleged leaks in the Owner's basementSet forth below is a summary of the facts relative to this matter The Owner and Luebbe entered into a contract dated May 30, ("Contract"), whereby Luebbe agreed to perform certain work related to the construction of the Owner's home on the property commonly known as [redacted] *** ("Property")Prior to entering into the Contract, the Owner requested that the foundation of the home be constructed with block wallsLuebbe informed the Owner that he recommended poured walls instead of block wallsHowever, the Owner refused Luebbe's recommendation and insisted that Luebbe construct the home with block wallsThe plans and specifications required construction of the foundation with block walls in accordance with the Owner's directionThe Owner provided the plans to Luebbe During construction of the block walls, Luebbe followed the plans and specifications related to the same by installing the perimeter drain and "weep system" of the foundationAs you will note, two (2) courses of the block foundation are above the grade of the foundation (this is customary) Per the Contract, the Owner was responsible for completing the fine (tractor) grade of the land at the PropertyHere, the grade does not "slope away" from the homeAs a result, water can pool or run towards the house permitting moisture to retain in the foundation During completion of construction, the Owner noticed moisture seeping through the block wall foundation in the basement and notified LuebbeLuebbe timely responded to the Owner's complaintThe Owner hired two (2) basement inspectors, one of which recommended hiring a third-party basement companyThe Owner and Luebbe agreed that [redacted] ("***") would inspect the basement and make recommendations relative to repairing the same On January 21, 2014, [redacted] inspected the basementAttached hereto is the report generated by [redacted] (" [redacted] Report")As you will read, [redacted] noted that "much of the grading along the front, right side and back of the home seemed inadequateSoil was found above the bottom basement window on the right side of the foundation windowTop waterproofing was not observable." [redacted] noted in his report that Luebbe provided photographs of the construction of the foundation including footing drainage, weephole system, exterior backfill gravel and waterproofing application [redacted] noted in the [redacted] Report at Comment Nothat the interior moisture "starts at the grade line usually indicates water entering the foundation above the top of the waterproofing applicationOnce the water enters the block cavity it cascades down the interior cores of the block As the moisture moves downward it transfers across the web and mortar joint of the block to the interior of the basement." [redacted] noted in the [redacted] Report at Comments Nothat, "the exterior grading along the front, right side, and back of the home do not meet or at least is at a minimum slope for proper drainageThe use of the ridged foam protection board may gap at the top creating a damming affect which may force moisture through the waterproofing membrane." [redacted] applied the foam as part of the waterproofing related to the foundation installation The [redacted] Report states that the photos provided by Luebbe prove that the construction of the foundation was performed with standard construction practices and no footing drainage issues were noted Finally, the [redacted] Report recommended excavating the walls in question to a depth of foot below the top of the rigid protection board, to secure the top of the board to the foundation and seal the same, raise the waterproofing elevation to allow for proper grade, establish a new grade, and prepare and seal the interior basement walls with a commercial grade epoxy It is my understanding that the Owner disagreed with [redacted] and ***'s conclusions and then hired [redacted] , a professional engineer [redacted] inspected the basement and agreed with Luebbe to drill holes in the lowest blocks near the floor of the basement to determine if water is being retained in the block wall (and therefore not "weeping" correctly)(See February 24th email), On March 4, 2014, [redacted] , the company that installed the waterproofing on the block foundation, drilled holes in the blocks and there was no evidence of water in the block(See March 4th email) The Owner continued to disagree with the determinations of [redacted] and the proposed repairs and did not permit Luebbe to make the repairs suggested by *** In May (months after Luebbe performed the above), the Owner contacted Luebbe stating that the basement continues to leak and states that the leak is caused by the failure of the perimeter drainage systemLuebbe then instructed [redacted] to make the repair recommended by [redacted] and the Owner refused to schedule the repair with [redacted] Now, approximately months from May 2014, after Luebbe agreed to perform the [redacted] repairs, the Owner is falsely claiming that Luebbe will not "fix the problem", which is not accurate Luebbe offered to perform the repairs suggested by ***, however, the Owner disagrees with the [redacted] repairs Luebbe was ready, willing and able to perform the repairs suggested by ***, provided that the Owner will permit Luebbe (via [redacted] ) to make such repairsAs you can read from the aforementioned, Luebbe has adequately responded to the notices from the Owner, hired an independent expert to examine the basement moisture, and agreed to perform the repairs suggested by ***The Owner, twice, denied Luebbe the right to fix the alleged moisture problem in the basementIf the Owner desires to have the work performed as suggested by ***, the Owner needs to permit Luebbe to perform the sameHowever, the Owner needs to re-grade the land so it slopes away from the home properly, as the fine and landscape grading is an obligation of the OwnerFinally, for performing the above, Luebbe requests a release related to water infiltration in the basement Luebbe will fully cooperate with your office relative to this matterUpon your review of the attached, if you have any questions, please contact my office Very truly yours, [redacted] ***

I have the repair scheduled per the emails below: RE: [redacted] Job Fri 10/10/11:AM From: [redacted] To: [redacted] Luebbe Cc: [redacted] Concrete Yes Monday October 13, is acceptable Regards, [redacted] (O) ###-###-#### (F) ###-###-#### (M) ###-###-#### Toll Free ###-###-#### From: [redacted] Luebbe [mailto***@luebbefinehomes.com] Sent: Friday, October 10, 11:AM To: [redacted] Client Cc: [redacted] Concrete Subject: Fwd: [redacted] Job ***, Please confirm that this is acceptable Thank you, [redacted] Luebbe Luebbe Companies, LLC Luebbe Construction Luebbe Fine Homes Hammer & Brush Begin forwarded message: From: [redacted] < [redacted] @yahoo.com> Date: October 10, at 9:13:AM EDT To: " [redacted] Luebbe" Subject: [redacted] Job Reply-To: [redacted] < [redacted] @yahoo.com> [redacted] - we will be out Monday, October 13, to start the exterior work on this jobIf it is raining on Monday, we will need to reschedule for another dayWe will call you for a reschedule date if it is raining on MondayThank you [redacted] [redacted] Concrete, LLC Office: ###-###-#### Fax: ###-###-#### [redacted] @yahoo.com PO BOX [redacted] Kirkersville, OH Thank you, [redacted] Luebbe Luebbe Companies, LLC###-###-####

In regards to my complaint against my home builder Luebbe Fine HomesMrLuebbe has made attempts to repair our issue but water is still coming thru our basement walls in multiple areasHis attempted repairs and re-grading to resolve this issue have not been successfulThe waterproofing he used was *** *** *** and the warranty he provided me with states “Basement or foundation block walls coated with *** shall be free of water leakage or seepage into the residence through the coated areas for a period of thirty (30) years

Luebbe Fine Homes our builder *** Luebbe has simply send me a email, there have been no repairs or attempted repairs to our homes leaking basement walls at this timeBy no means are our warranted defects in construction resolved

As you may be aware, after 19 years in business, this is the first customer to ever file a complaint.  He has also attempted to bring The Ohio Attorney General in on it as well.  Unfortunately, this is eventually bound to happen when you have been in business as long as I have.   Please find attached my response to The Ohio Attorney general's office.  It should clearly show due diligence and effort on my part. The warranty work in question is a process and not a one time and done repair.  We are currently waiting on the customer to reply to our request, and to allow us our right to remedy.

[redacted]
I received your letter from the Revdex.com concerning complaint #########.  It states that an email was sent to my company concerning this complaint, and that it was unanswered.  Please...

resend that email, as it may have gone into our spam file that continually gets permanently deleted. 
My response is contained in the attached document to The Ohio Attorney General, as written by my attorney.
As you will be able to clearly see from the attached letter, Mr. [redacted]s claim is unfounded and double-minded.
Please feel free to contact my attorney with any further questions.
 
[redacted]###-###-####
[redacted] 
The undersigned attorney and firm of attorneys represent Luebbe Fine Homes ("Luebbe").
Luebbe is in receipt of the complaint filed by [redacted] ("Owner") bearing complaint
number ###### which was forwarded to Mr. Luebbe by your office on August 20, 2014. Please be
advised that Luebbe denies any liability related to the Owner's complaint relative to the alleged
leaks in the Owner's basement. Set forth below is a summary of the facts relative to this matter.
The Owner and Luebbe entered into a contract dated May 30, 2012 ("Contract"), whereby
Luebbe agreed to perform certain work related to the construction of the Owner's home on the
property commonly known as [redacted] ("Property"). Prior to
entering into the Contract, the Owner requested that the foundation of the home be constructed
with block walls. Luebbe informed the Owner that he recommended poured walls instead of block
walls. However, the Owner refused Luebbe's recommendation and insisted that Luebbe construct
the home with block walls. The plans and specifications required construction of the foundation
with block walls in accordance with the Owner's direction. The Owner provided the plans to
Luebbe.
During construction of the block walls, Luebbe followed the plans and specifications related
to the same by installing the perimeter drain and "weep system" of the foundation. As you will
note, two (2) courses of the block foundation are above the grade of the foundation (this is
customary).
Per the Contract, the Owner was responsible for completing the fine (tractor) grade of the
land at the Property. Here, the grade does not "slope away" from the home. As a result, water can
pool or run towards the house permitting moisture to retain in the foundation.
During completion of construction, the Owner noticed moisture seeping through the block
wall foundation in the basement and notified Luebbe. Luebbe timely responded to the Owner's
complaint. The Owner hired two (2) basement inspectors, one of which recommended hiring a
third-party basement company. The Owner and Luebbe agreed that [redacted] ("[redacted]")
would inspect the basement and make recommendations relative to repairing the same.
On January 21, 2014, [redacted] inspected the basement. Attached hereto is the report
generated by [redacted] ("[redacted] Report"). As you will read, [redacted] noted that "much of the grading along
the front, right side and back of the home seemed inadequate. Soil was found above the bottom
basement window on the right side of the foundation window. Top waterproofing was not
observable." [redacted] noted in his report that Luebbe provided photographs of the construction of the
foundation including footing drainage, weephole system, exterior backfill gravel and waterproofing
application.
[redacted] noted in the [redacted] Report at Comment No. 1 that the interior moisture ... "starts at
the grade line usually indicates water entering the foundation above the top of the waterproofing
application. Once the water enters the block cavity it cascades down the interior cores of the block.
As the moisture moves downward it transfers across the web and mortar joint of the block to the
interior of the basement."
[redacted] noted in the [redacted] Report at Comments No. 2 that, "the exterior grading along the
front, right side, and back of the home do not meet or at least is at a minimum slope for proper
drainage. The use of the ridged foam protection board may gap at the top creating a damming
affect which may force moisture through the waterproofing membrane." [redacted] applied the
foam as part of the waterproofing related to the foundation installation.
The [redacted] Report states that the photos provided by Luebbe prove that the construction of
the foundation was performed with standard construction practices and no footing drainage
issues were noted.
Finally, the [redacted] Report recommended excavating the walls in question to a depth of 1 foot
below the top of the rigid protection board, to secure the top of the board to the foundation and
seal the same, raise the waterproofing elevation to allow for proper grade, establish a new grade,
and prepare and seal the interior basement walls with a commercial grade epoxy.
It is my understanding that the Owner disagreed with [redacted] and [redacted]'s conclusions and
then hired [redacted], a professional engineer. [redacted] inspected the basement and agreed
with Luebbe to drill holes in the lowest blocks near the floor of the basement to determine if water
is being retained in the block wall (and therefore not "weeping" correctly). (See February 24th
email), On March 4, 2014, [redacted], the company that installed the waterproofing on the
block foundation, drilled holes in the blocks and there was no evidence of water in the block. (See
March 4th email).
The Owner continued to disagree with the determinations of [redacted] and the proposed repairs
and did not permit Luebbe to make the repairs suggested by [redacted].
In May 2014 (2 months after Luebbe performed the above), the Owner contacted Luebbe
stating that the basement continues to leak and states that the leak is caused by the failure of the
perimeter drainage system. Luebbe then instructed [redacted] to make the repair
recommended by [redacted] and the Owner refused to schedule the repair with [redacted].
Now, approximately 3 months from May 2014, after Luebbe agreed to perform the [redacted]
repairs, the Owner is falsely claiming that Luebbe will not "fix the problem", which is not accurate.
Luebbe offered to perform the repairs suggested by [redacted], however, the Owner disagrees with the
[redacted] repairs.
Luebbe was ready, willing and able to perform the repairs suggested by [redacted], provided that
the Owner will permit Luebbe (via [redacted]) to make such repairs. As you can read from the
aforementioned, Luebbe has adequately responded to the notices from the Owner, hired an
independent expert to examine the basement moisture, and agreed to perform the repairs
suggested by [redacted]. The Owner, twice, denied Luebbe the right to fix the alleged moisture problem
in the basement. If the Owner desires to have the work performed as suggested by [redacted], the
Owner needs to permit Luebbe to perform the same. However, the Owner needs to re-grade the
land so it slopes away from the home properly, as the fine and landscape grading is an obligation of
the Owner. Finally, for performing the above, Luebbe requests a release related to water
infiltration in the basement.
Luebbe will fully cooperate with your office relative to this matter. Upon your review of the
attached, if you have any questions, please contact my office.
Very truly yours,
[redacted]

[redacted] 
[redacted]
[redacted]
[redacted] 
We moved in our new home at [redacted] on March 8, 2013 we first notified the builder Mr. Luebbe of our leaking basement walls via email on June 30, 2013 and again in writing per our BIA contract on December 2, 2013. Per our contract and warranty from Luebbe Fine Homes and the Building Industry Association of Central Ohio “Leaks in foundation walls resulting in the actual trickling and or pooling of water WILL be repaired by the Builder”. Mr. Luebbe of Luebbe Fine Homes never offered or agreed to perform the repairs suggested by Ruble Waterproofing Services as so stated in response to complaint No. ########### The recommended repairs called out in [redacted] inspection report dated 01-24-2014 state to;
1. FIRST excavate the exterior walls to a depth of approximately 1 foot below the top of the rigid protection board. Secure the top for the board to the foundation and seal. Raise the waterproofing elevation to allow for proper grade. Establish new grading. Install window well with drainage as needed.
2. SECOND prep and seal the interior walls with a commercial grade epoxy water proofer.
Mr. Luebbe decided to completely ignore the first paragraph in [redacted] suggested repairs and skip to the second only offering to seal the interiors walls. This is where I the home owner disagreed and requested Mr. Luebbe to follow [redacted] inspection report “in order” on 2 different letters and emails. As listed in [redacted] report the exterior repairs need to be completed first. Mr. Luebbe refused to provide said repairs.
Per our contract addendum dated July 11, 2012 “Final grading is included in contract” and was completed by the builder Luebbe Fine Homes. As stated in our BIA home owner’s manual page 28 “The builder is responsible for initially establishing the proper grades and drainage swales to insure proper drainage away from the house, and in providing a positive grade/slope away from the foundation.” Mr. Luebbe NEVER established a proper positive grade/slope from our foundation, minimum being 6 inches of drop in the first 10 feet from the foundation. Per our contract as the home owner I was responsible for providing “Tractor, Seed and Straw” this being simply removing rocks and smoothing the final grade already provided by the builder. Nowhere in our contract was it stated that I was to perform any grading. Secondly Mr. Luebbe held the exterior foundation waterproofing membrane down two courses of block, approximately 16 inches from the top of the foundation allowing areas for water to enter into the foundation. Both of these issues were called out in [redacted] inspection report and were recommended to be repaired in Ruble first paragraph that Mr. Luebbe refused to provide.
[redacted]
Home owner 
[redacted]
[redacted]   
(O) ###-###-####
(F) ###-###-####
(M) ###-###-#### 
Toll Free ###-###-####

I have the repair scheduled per the emails below:
 
 
RE:[redacted]  Job
Fri 10/10/2014 11:39 AM
From: [redacted]
To: [redacted] Luebbe
Cc: [redacted] Concrete
Yes Monday October 13, 2014 is acceptable.
 
Regards,
 
[redacted]
 
(O) ###-###-####
(F) ###-###-####
(M) ###-###-####
 
Toll Free ###-###-####
 
From: [redacted] Luebbe [mailto[redacted]@luebbefinehomes.com]
Sent: Friday, October 10, 2014 11:13 AM
To: [redacted] Client
Cc: [redacted] Concrete
Subject: Fwd: [redacted] Job
 
[redacted],
 
Please confirm that this is acceptable. 
 
Thank you,
** Luebbe
Luebbe Companies, LLC
Luebbe Construction 
Luebbe Fine Homes
Hammer & Brush
 
Begin forwarded message:
From: [redacted] <[redacted]@yahoo.com>
Date: October 10, 2014 at 9:13:17 AM EDT
To: "[redacted] Luebbe" <**[email protected]>
Subject: [redacted] Job
Reply-To: [redacted] <[redacted]@yahoo.com>
 [redacted] - we will be out Monday, October 13, to start the exterior work on this job. If it is raining on Monday, we will need to reschedule for another day. We will call you for a reschedule date if it is raining on Monday. Thank you. [redacted]
 
** * Concrete, LLC
Office: ###-###-####
Fax: ###-###-####[redacted]@yahoo.com
PO BOX [redacted]
Kirkersville, OH 43033
 
Thank you,
 
 
[redacted] Luebbe
Luebbe Companies, LLC###-###-####

My company has contacted Mr. [redacted] and we are moving forward with his requested repairs.  
 
I would appreciate you updating our status back to an "A" rating, and consider this matter resolved.
 
Feel free to contact me with any questions.
 
See email below in blue:
 
 
RE: Foundation waterproofing service schedule
Fri 10/3/2014 6:44 PM
From: [redacted]
To: [redacted] Luebbe
Cc: [redacted] - [redacted]
You can start at your earliest convenience, just let me know what day.
 
Regards,
 
[redacted]
 
(O) ###-###-####
(F) ###-###-####
(M) ###-###-####
 
Toll Free ###-###-####
 
From: [redacted] Luebbe [mailto[redacted]@luebbefinehomes.com]Sent: Friday, October 03, 2014 4:22 PMTo: [redacted].comCc: [redacted] - [redacted]Subject: Foundation waterproofing service schedule
 
[redacted],
 
As a follow-up to the phone call that I just left on your mobile phone, I wanted to send this email so you have it in writing. 
 
I spoke to [redacted] - [redacted], who is your original waterproofing contractor. They have agreed to send a crew out and implement phase 1 of rubles waterproofing recommendations. They would dig down approximately 1 foot around the exterior of the walls adjacent to the interior of the basement. They would then secure the existing waterproofing board. They wouldn't seal the top of the board. Finally they would add/raise the waterproofing to ensure that you have 6 inches of fall within the first 10 foot away from your foundation. They would then fill in the excavation of the 1 foot of soils. 
 
If a window well is needed for the single window near the garage entrance, it will also be installed at this time. 
 
I will need to have dirt delivered to establish the new grade as necessary, but only after they are completed and I have checked their work. 
 
They believe that they can do this as early as this coming week. We need your permission to be on your property and implement the repairs as stated. 
 
Thank you for your cooperation in this matter. I look for a speedy resolve. 
 
 
Respectfully,
 
[redacted] LuebbeLuebbe Companies, LLC###-###-####