Luffey's Medical & Surgical Supply, Inc

Unfortunately the forum doesn't represent Open Road's certified technicians diagnosticWe are trying to work through this and would like the opportunity to have the manufacturer take a look at the car as well.Sincerely,

*** ***, VP of BMW Edison, confirmed that this vehicle was turned in and the lease end inspection was performed by BMW’s 3rd party inspectorWe did not assess the damage or have any input as to the chargesWe did not damage the vehicle in any way.To allow Mr *** to openly discredit our
business and threaten us is unfairMr Neal needs to contact BMW direct with any clarify the charges by them.Sincerely,***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr *** came into the dealership on Friday April 28th to sign a General Release for us to be able to process $which he’s been informed before. Management is processing the $ISG to be sent to him directly from BMW NA. Mr *** has spoken to our CPO deptagain after singing the release to discuss another car, possibly. (for this portion, it’s to be continued) $was only delayed because he hasn’t signed the release until now. He’s been offered multiple options of different cars, he’s agreed to several options we’ve offered, but never actually came back in to take deliveries. Also he’s spoken to multiple people at the dealership including lee, Craig, Jim, Alex and Deepak, and all of the conversations have not lead him to come in finalize on any of the options we’ve given him.We are working with him and hope finalize the resolution shortly.Sincerely,Missi ***

We acknowledge your frustration and have been diligently working to resolve the issueThe plates are expected to arrive today and we have issued payment to reimburse Mr *** for his rental vehicleLee will be in touch again to give you an update and schedule delivery of the plates.Sincerely,*** ***

Mr*** brought hisrecently acquired BMW (cylinder) with 145,miles to us forrepairThis vehicle was in extreme disrepairWe provided him with an estimateto address his complaints at that time We obtained his authorization andconducted all repairs as agreedSince that
repair, additional problemsmanifested and the vehicle failed inspection Mr*** stated that hisvehicle failed inspection due to a faulty catalytic converterWhile the checkengine light appeared again, any number of issues can cause the check enginelight to appear, including and very likely, a faulty catalytic converterInthis case, if it is indeed the catalytic converter, it is most likely apre-existing condition or a result of the faulty injectors Mr*** arrived at our BMWcenter with negative and insulting signsHis signage contains words such as,“Incompetent, crooks, arrogant.” Despite these insulting signs,we approached Mr*** and asked if we could help himHe was approached bythe General Manager and the Director of Fixed operations as well as the VicePresident of OperationsWe offered to diagnose the vehicle at no chargeWealso told him that we be open to a goodwill repair of the vehicle depending onthe exact nature of the problemHe replied by telling us, in the presence ofEdison Police members, that he had no intention of getting the vehiclerepairedHe said he wanted to be paidHe said his problem was with BMWcorporate and not with us but by protesting outside our center he would getmore exposureHe wanted nothing short of substantial monetary compensation andhe walked out of the office back to his protest spot. We have tried our best to helpthis clientWe have maintained our ethical and legal responsibilities to Mr.*** but we will not take responsibility for this vehicles numerous, majorproblems

Complaint: ***
I am rejecting this response because:With all due respect, I gave the CNA Warranty company a call todayThey told me they had sent out the cancellation notice on March 10, I asked them what about the refund check to the dealership and again they told me they DO NOT refund money to the dealershipThe only thing they do is notify the dealership of the cancellation and it is up to the dealership's financial department to refund the money to the lending institutionI gave BMW Financial Services (Lending Institution) a call and they have yet to receive the refund check from the dealership.
I have received a check for Motor vehicle fees, so thank you for that.
Regards,
*** ***

*** ***, VP of Open Road BMW has confirmed that the Warranty has been cancelledWe are awaiting payment from the Warranty companyOnce we receive it we will send that amount to the lending institution that provided the loan. One of our sales managers has been in touch with the client to
discuss either transferring the reg or reimbursement for the fees that will be incurred. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Manufacturer/dealer replaced parts and it seems to have fixed the problemThis case can be closed as resolved

*** *** General Manager of BMW, communicated with Ms *** this morning and confirmed we would refund the money as a gesture of good will.Sincerely,*** ***

*** ***, BMW's Controller, is tracking the check and will be happy to re-issue a check if it hasn't been received yet.The address it was sent to was ** *** *** *** *** ***, Maryland.I apologize for the lack of communication but this will be resolved today.Sincerely,*** ***

Mr***, our apologies for the delayA check was issued today and will be sent out asapI believe someone from the dealership was going to reach out to you to arrange delivery of the check. Again, our apologies.Happy Thanksgiving,***

Complaint: ***
I am rejecting this response because:
Like as I mentioned earlier ,for the inconvenience I gone throughneed compensation from Dealer and need to settle the warranty period issue
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have spoken with the warranty company and they informed me that the warranty company does not issue the refund to the dealershipThe dealership is the one who issues itThe dealership doesn't get the money from the warranty companyAnd they told me it's the responsibility of the finance department that issues it. I was not reached out by any sales manager regarding the registration issue.
Regards,
*** ***

I apologize for any inconvenience this has causedRegistering a car out of state requires us to use a third party service because we are only registered to do motor vehicle in NJ*** ***, GM and Vice President of Open Road BMW, is now involved in the process and is seeing that this is handled
correctlyThere has been communication several times a day to ensure the process is seen throughI will continue to update the Revdex.com upon notification.Sincerely,*** ***

Craig H*** Directer of Service and Parts at Open Road of Edison, spoke Mr*** and per his request an appointment was scheduled for Tuesday the 14th at 10am to have both air bags installed on his BMW 325.I believe this should satisfy Mr *** request and we apologize for
any delay in getting this done.Kind regards,Missi C***

As stated by the customer, the accidents were disclosedThe problems with the vehicle were mechanical in nature and have been or will be repaired under the warranty should they qualifyIt appears all repairs do qualify This vehicle passed the Certified Pre-Owned Inspection and was not
misrepresentedFurthermore, acting as an advocate for the client, we have obtained a $3,goodwill assistance voucher from BMW good towards the purchase of a new or CPO vehicle from usPlease contact Kosta *** at the dealership. Sincerely,Missi ***

My apologies for the breakdown in communicationWe would never block someones numberOur customers are the root of our businessThe dealership's direct line is ###-###-####I spoke with *** ***, general manager of the dealership and said we received a temporary permit and motor
vehicle rejected itThe accounting office reached out to him a couple of days ago requesting the actual permitSometimes these things are out of our control but understand the urgency in correcting itPlease contact the dealership immediately to provide them the correct document.Kind regards,Missi C***

Mr ***,You are correct, however, the warranty company will reimburse Open Road and once those funds are received Open Road will refund the lending institution.We await the administrative process from the warranty compnay.Sincerely,*** ***

I am rejecting this response because the problem has not gone away. The noise that was there before the repair was performed still persists, and I had told the same thing to the person who I went out to test drive this.It does not matter how many times the company performs such repairs but in my case the repair was not required. The company has replaced a perfectly fine exhaust pipe (as attested by a third party) and replacing of this pipe has made no difference to the noise.The company needs to refund me the money they have charged me for this unnecessary service