Complaint: [redacted] I am rejecting this response because: I have spoken with the warranty company and they informed me that the warranty company does not issue the refund to the dealershipThe dealership is the one who issues itThe dealership doesn't get the money from the warranty companyAnd they told me it's the responsibility of the finance department that issues it I was not reached out by any sales manager regarding the registration issue Regards, [redacted] ***
As stated by the customer, the accidents were disclosedThe problems with the vehicle were mechanical in nature and have been or will be repaired under the warranty should they qualifyIt appears all repairs do qualify This vehicle passed the Certified Pre-Owned Inspection and was not misrepresentedFurthermore, acting as an advocate for the client, we have obtained a $3,goodwill assistance voucher from BMW good towards the purchase of a new or CPO vehicle from usPlease contact Kosta [redacted] at the dealershipSincerely,Missi [redacted]
[redacted] ***, BMW's Controller, is tracking the check and will be happy to re-issue a check if it hasn't been received yet.The address it was sent to was [redacted] , Maryland.I apologize for the lack of communication but this will be resolved today.Sincerely, [redacted]
[redacted] , VP of BMW Edison, confirmed that this vehicle was turned in and the lease end inspection was performed by BMW’s 3rd party inspectorWe did not assess the damage or have any input as to the chargesWe did not damage the vehicle in any way.To allow Mr [redacted] to openly discredit our business and threaten us is unfairMr Neal needs to contact BMW direct with any clarify the charges by them.Sincerely, [redacted]
We acknowledge your frustration and have been diligently working to resolve the issueThe plates are expected to arrive today and we have issued payment to reimburse Mr [redacted] for his rental vehicleLee will be in touch again to give you an update and schedule delivery of the plates.Sincerely, [redacted]
I am rejecting this response because the problem has not gone away The noise that was there before the repair was performed still persists, and I had told the same thing to the person who I went out to test drive this.It does not matter how many times the company performs such repairs but in my case the repair was not required The company has replaced a perfectly fine exhaust pipe (as attested by a third party) and replacing of this pipe has made no difference to the noise.The company needs to refund me the money they have charged me for this unnecessary service
[redacted] , VP of Open Road BMW has confirmed that the Warranty has been cancelledWe are awaiting payment from the Warranty companyOnce we receive it we will send that amount to the lending institution that provided the loanOne of our sales managers has been in touch with the client to discuss either transferring the reg or reimbursement for the fees that will be incurredSincerely, [redacted]
After looking further into the complaint I can confirm that Open Road BMW acted in good faith and did not charge anything that was not authorizedMr Anand disputed the charge on his credit card but after a phone conference with the credit card company and [redacted] of BMW he admitted that he authorized the chargesHe returned a few weeks ago for a road test with [redacted] , a representative from BMW, and confirmed that the noise was goneThe vehicle was corrected and charged accordingly.There is no resolution to be metThe charges were for work that was correctly done.Kind regards
Mr *** came into the dealership on Friday April 28th to sign a General Release for us to be able to process $which he’s been informed beforeManagement is processing the $ISG to be sent to him directly from BMW NAMr *** has spoken to our CPO deptagain after singing the release to discuss another car, possibly (for this portion, it’s to be continued) $was only delayed because he hasn’t signed the release until nowHe’s been offered multiple options of different cars, he’s agreed to several options we’ve offered, but never actually came back in to take deliveries Also he’s spoken to multiple people at the dealership including lee, Craig, Jim, Alex and Deepak, and all of the conversations have not lead him to come in finalize on any of the options we’ve given him.We are working with him and hope finalize the resolution shortly.Sincerely,Missi [redacted]
Complaint: [redacted] I am rejecting this response because: I have spoken with the warranty company and they informed me that the warranty company does not issue the refund to the dealershipThe dealership is the one who issues itThe dealership doesn't get the money from the warranty companyAnd they told me it's the responsibility of the finance department that issues it I was not reached out by any sales manager regarding the registration issue Regards, [redacted] ***
As stated by the customer, the accidents were disclosedThe problems with the vehicle were mechanical in nature and have been or will be repaired under the warranty should they qualifyIt appears all repairs do qualify This vehicle passed the Certified Pre-Owned Inspection and was not misrepresentedFurthermore, acting as an advocate for the client, we have obtained a $3,goodwill assistance voucher from BMW good towards the purchase of a new or CPO vehicle from usPlease contact Kosta [redacted] at the dealershipSincerely,Missi [redacted]
[redacted] ***, BMW's Controller, is tracking the check and will be happy to re-issue a check if it hasn't been received yet.The address it was sent to was [redacted] , Maryland.I apologize for the lack of communication but this will be resolved today.Sincerely, [redacted]
[redacted] , VP of BMW Edison, confirmed that this vehicle was turned in and the lease end inspection was performed by BMW’s 3rd party inspectorWe did not assess the damage or have any input as to the chargesWe did not damage the vehicle in any way.To allow Mr [redacted] to openly discredit our business and threaten us is unfairMr Neal needs to contact BMW direct with any clarify the charges by them.Sincerely, [redacted]
We acknowledge your frustration and have been diligently working to resolve the issueThe plates are expected to arrive today and we have issued payment to reimburse Mr [redacted] for his rental vehicleLee will be in touch again to give you an update and schedule delivery of the plates.Sincerely, [redacted]
I am rejecting this response because the problem has not gone away The noise that was there before the repair was performed still persists, and I had told the same thing to the person who I went out to test drive this.It does not matter how many times the company performs such repairs but in my case the repair was not required The company has replaced a perfectly fine exhaust pipe (as attested by a third party) and replacing of this pipe has made no difference to the noise.The company needs to refund me the money they have charged me for this unnecessary service
[redacted] , VP of Open Road BMW has confirmed that the Warranty has been cancelledWe are awaiting payment from the Warranty companyOnce we receive it we will send that amount to the lending institution that provided the loanOne of our sales managers has been in touch with the client to discuss either transferring the reg or reimbursement for the fees that will be incurredSincerely, [redacted]
After looking further into the complaint I can confirm that Open Road BMW acted in good faith and did not charge anything that was not authorizedMr Anand disputed the charge on his credit card but after a phone conference with the credit card company and [redacted] of BMW he admitted that he authorized the chargesHe returned a few weeks ago for a road test with [redacted] , a representative from BMW, and confirmed that the noise was goneThe vehicle was corrected and charged accordingly.There is no resolution to be metThe charges were for work that was correctly done.Kind regards
Mr *** came into the dealership on Friday April 28th to sign a General Release for us to be able to process $which he’s been informed beforeManagement is processing the $ISG to be sent to him directly from BMW NAMr *** has spoken to our CPO deptagain after singing the release to discuss another car, possibly (for this portion, it’s to be continued) $was only delayed because he hasn’t signed the release until nowHe’s been offered multiple options of different cars, he’s agreed to several options we’ve offered, but never actually came back in to take deliveries Also he’s spoken to multiple people at the dealership including lee, Craig, Jim, Alex and Deepak, and all of the conversations have not lead him to come in finalize on any of the options we’ve given him.We are working with him and hope finalize the resolution shortly.Sincerely,Missi [redacted]