Luffey's Medical & Surgical Supply, Inc

Open Road BMW has tried duplicating the problem with the door without any success. It was explained to Mr. [redacted] that if the key is being blocked by something it could result in the door not getting the signal. We are unable to prove the system is faulty. BMW confirms our diagnostic...

but we've asked them to send an engineer to the dealership to inspect the vehicle themselves.

[redacted], BMW's Controller, is tracking the check and will be happy to re-issue a check if it hasn't been received yet.The address it was sent to was [redacted], Maryland.I apologize for the lack of communication but this will be resolved today.Sincerely,[redacted]

We acknowledge your frustration and have been diligently working to resolve the issue. The plates are expected to arrive today and we have issued payment to reimburse Mr [redacted] for his rental vehicle. Lee will be in touch again to give you an update and schedule delivery of the plates.Sincerely,[redacted]

I apologize for any inconvenience this has caused. Registering a car out of state requires us to use a third party service because we are only registered to do motor vehicle in NJ. [redacted], GM and Vice President of Open Road BMW, is now involved in the process and is seeing that this is handled...

correctly. There has been communication several times a day to ensure the process is seen through. I will continue to update the Revdex.com upon notification.Sincerely,[redacted]

As stated by the customer, the accidents were disclosed. The problems with the vehicle were mechanical in nature and have been or will be repaired under the warranty should they qualify. It appears all repairs do qualify.  This vehicle passed the Certified Pre-Owned Inspection and was not...

misrepresented. Furthermore, acting as an advocate for the client, we have obtained a $3,000 goodwill assistance voucher from BMW good towards the purchase of a new or CPO vehicle from us. Please contact Kosta [redacted] at the dealership. Sincerely,Missi [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have spoken with the warranty company and they informed me that the warranty company does not issue the refund to the dealership. The dealership is the one who issues it. The dealership doesn't get the money from the warranty company. And they told me it's the responsibility of the finance department that issues it.  I was not reached out by any sales manager regarding the registration issue. 
Regards,
[redacted]

I am rejecting this response because the problem has not gone away.  The noise that was there before the repair was performed still persists, and I had told the same thing to the person who I went out to test drive this.It does not matter how many times the company performs such repairs but in my case the repair was not required.  The company has replaced a perfectly fine exhaust pipe (as attested by a third party) and replacing of this pipe has made no difference to the noise.The company needs to refund me the money they have charged me for this unnecessary service.

After looking further into the complaint I can confirm that Open Road BMW acted in good faith and did not charge anything that was not authorized. Mr Anand disputed the charge on his credit card but after a phone conference with the credit card company and [redacted] of BMW he admitted that he...

authorized the charges. He returned a few weeks ago for a road test with [redacted], a representative from BMW, and confirmed that the noise was gone. The vehicle was corrected and charged accordingly.There is no resolution to be met. The charges were for work that was correctly done.Kind regards

[redacted], VP of BMW Edison, confirmed that this vehicle was turned in and the lease end inspection was performed by BMW’s 3rd party inspector. We did not assess the damage or have any input as to the charges. We did not damage the vehicle in any way.To allow Mr [redacted] to openly discredit our...

business and threaten us is unfair. Mr Neal needs to contact BMW direct with any clarify the charges by them.Sincerely,[redacted]

[redacted], VP of Open Road BMW has confirmed that the Warranty has been cancelled. We are awaiting payment from the Warranty company. Once we receive it we will send that amount to the lending institution that provided the loan. One of our sales managers has been in touch with the client to...

discuss either transferring the reg or reimbursement for the fees that will be incurred. Sincerely,[redacted]

Mr [redacted] came into the dealership on Friday April 28th to sign a General Release for us to be able to process $3000 which he’s been informed before. Management is  processing the $3000 ISG to be sent to him directly from BMW NA. Mr [redacted] has spoken to our CPO dept. again after singing the release to discuss another car, possibly.  (for this portion, it’s to be continued) $3000 was only delayed because he hasn’t signed the release until now. He’s been offered multiple options of different cars, he’s agreed to several options we’ve offered, but never actually came back in to take deliveries.  Also he’s spoken to multiple people at the dealership including lee, Craig, Jim, Alex and Deepak, and all of the conversations have not lead him to come in finalize on any of the options we’ve given him.We are working with him and hope finalize the resolution shortly.Sincerely,Missi [redacted]