Lufthansa Air Lines

Review: I purchased a ticket through a Travel Agency, Before my Depature they cancelled the ticket with out informing me at all. I suffered a lot to find out what issue was, both travel agency and Lufthansa failed to give a proper answer for "why they cancelled the Ticket" , "why they didn't inform me before cancelling the ticket", I lost my money and ashamed infornt my family.Desired Settlement: I want my total money back.

Business

Response:

We are contacting you today with regard to the above referenced Revdex.com Complaint which you have filed. Thank you for allowing us the opportunity to clarify the reason why the reservation and ticket were cancelled.Within the United States, Lufthansa only allows travel agents which have been accredited by the Airline’s Reporting Corporation ("ARC") to act as our agents. Vishnu Travels, location unknown, was never accredited by ARC; it is not and never has been an agent of Lufthansa German Airlines, and therefore had no implicit or explicit authority from Lufthansa to sell tickets or represent themselves to the public as a travel agent on Lufthansa’s behalf. N0 agent-principal relationship has ever been established between Lufthansa German Airlines and Vishnu Travels. The agent—principal relationship is between the passenger and the agent; i.e. the agent is an agent of the passenger, and not Lufthansa.Vishnu Travels' method of doing business appears to be "purchasing" tickets via the Lufthansa website and offering them to their customers at grossly reduced rates. For example, the amount that you paid to Vishnu Travels is U501,106 less than the actual cost of the ticket “bought” via our website. The true cost of the ticket was lNRllO749, which is equivalent to USDIQOGDU when converting the currency using the rate of exchange on the clay the ticket was issued. Unfortunately, this ticket was paid for with a credit card that was compromised or stolen, and was used without the legitimate card holder's knowledge. Any tickets that we have confirmed to have been fraudulently obtained are immediately cancelled without any further obligation for transporting the passenger. This agent cleverly provides only fictitious contact details, if any at all, for the passenger, making it impossible for Lufthansa to reach anyone with regard to the cancellation.We empathize with your situation, however we cannot offer any restitution as Lufthansa does not assume responsibility for the acts of a third party that was never authorized to act on our behalf. Your options for recourse at this time would be via a complaint with law enforcement. As you are a California resident, you can also file a complaint against the agency via the California State Attorney General‘s office, division of Consumer Affairs. They have a department that is specifically tasked with travel agent related complaints. You can find information, including forms that you can fill out, on the following website: httg://oag.ca.gov/travel We understand that this is not the reply anticipated, and ask for your understanding.