Lufthansa Group

Tell us why here...
Dear
[redacted],
 
Thank
you for your correspondence and for your cooperation in submitting your
receipts.  We appreciate your patience while your claim for interim
purchases was reviewed.
 
We want to minimize your inconvenience by
assisting you with the costs of necessary purchases while without your bag. In
the event you wish to keep the items purchased, Lufthansa offers up to 100%
reimbursement for toiletries and 50% reimbursement for clothing against
original receipts and within the guidelines of airline liability.
 
Should you prefer 100% reimbursement, kindly
return all of the purchased items, excluding undergarments and toiletries, as
per the receipts submitted. Reimbursement is subject to the liability rules of
the Montreal Convention, which are applicable herein. Please mail your items to
the following address and indicate your reference numbers shown in the upper
right-hand corner of this letter:
[redacted]
[redacted]
[redacted]
 
Based
on the information and receipts submitted, you may expect a check to arrive
under separate cover in the amount USD502.33, representing reimbursement for
your interim expenses for the delayed bags (includes 100% for returned items).
This check may be expected within the next three weeks.
 
This
reimbursement is in addition to the max liability check of USD1748.00 requested
December **, 2014 for your daughters lost bag.
 
[redacted], we realize our actions cannot erase your displeasure; however it is
our hope you will draw on your positive experiences and offer us the
opportunity to welcome you on board in the future. 
 
Sincerely,
[redacted]
Lufthansa
German Airlines