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Reviews Luggage Online

Luggage Online Reviews (8)

Review: I purchased luggage from Online Luggage on September 30, 2013. I received an email stating my luggage had been sent to me on October 2, 2013 and I was billed on October 3, 2013 for the product. Once I received the luggage which was a Jenni Chan Dots 360 Quattro 28 inch for the amount of $95.95 on 10/08/2013. I was not satisfied with the product and returned the item to them. My order number is #[redacted].

I have attempted to call them and have not received a phone call. I have emailed them on November 27, 2013 asking for a refund on the return item. I also emailed them on December 4, 2013 requesting a refund on the return item. I have not heard from luggage online nor have I received a refund.

Here is the tracking number [redacted] for UPS. Luggage online received the product on 10/22/2013.

I appreciate your time in the matter and I hope the issue can be resolved.

Thank you,

[redacted]Desired Settlement: I would like a refund on the product that I returned to them in the amount of $95.95.

Review: Luggage fell apart and no one in customer service will answer calls or return emails. Warranty is supposed to be one year. Thank you for your [redacted]. Dear [redacted] Thank you for [redacted]ing from Luggage Online. This email will serve as your receipt -- please save it for future reference. You will receive a second email once your [redacted] has been shipped. Luggage Online is committed to your complete satisfaction. If you experience any issues at all with our products or services, please contact our customer service dept. at ###-###-####. We're here to help!Desired Settlement: I would like a new luggage.

Review: I received the two of the exact same gift for our wedding from Luggage Online.....a garment bag. I have tried several times to get in touch with them so that I could return one of the garment bags and receive store credit. I have called at least 10 times, waited on hold and then told to leave a message by a recording. I have left several messages and also emailed.....and gotten no response.Desired Settlement: I would like someone from Luggage Online to contact me, send me a shipping label and give me store credit so that I can purchase another bag from them.

Review: I purchased a suitcase online from Luggage OnlineAfter receiving the item, it does not fulfill my needsI have tried their online automated return system but keep getting error messages that do not allow the processing of the returnRepeated attempts at calling with message left on automated system as well as online messages have yielded no responseThis is their return policy:
Easy Return Policy
At Luggage Online, customer satisfaction is our main priorityTo ensure your satisfaction, we offer a 30-Day Money Back Guarantee on unused* merchandiseWe want you to love your purchase, but if you aren't 100% happy with the product(s), contact us for a pre-paid UPS Return label, ship the items back to us and we'll simply deduct a flat fee of $from your refund to cover return postagePlease note, shipping fees (from when your order is placed) are not refunded.*
Gift-Cards are non refundable and may not be returned under any circumstances
(Please Note: After days, you must contact the manufacturer directly regarding any defect/warranty/repair issues.)
*Returned goods must be in the same condition that you received them inUsed products are non-refundableLuggage Online has the right to refuse products that are returned to us in used condition
**We are unable to extend our Hassle-Free Return Policy on orders shipped to Alaska, Hawaii or Puerto RicoOrders over items are not covered by the Hassle-Free Return Policy
[redacted]Monogram items are not eligible for return
The item I wish to return was ordered on 10/8/and arrived on 10/11/The product is in the requested unused condition
I believe that they intend to not respond to my inquires until the day period has expired at which point they will say that their guaranteed has expired and they are not required to take the item back and refund my money.Desired Settlement: I believe that this business needs to honor the agreement that they clearly publish on their websiteI have made multiple, good faith efforts to contact them well in advance of the end of the day money back periodIf the day period passes without them responding, then I will be filing a second claim for Failure to honor money-back guaranteeI expect my credit card to be credited within days when the item is returned

Review: I purchased luggage (Order #[redacted]) for $153.99. Luggage Online has a 110% LOW PRICE GUARANTEE, as stated on their website:

[redacted] always guarantees the lowest prices on all the products we sell. To be sure you get the best deal, we provide a 110% Low-Price Guarantee. If you see your bag selling elsewhere for less*, contact us within 30 days of your purchase and we'll refund you 110% of the difference between the lower price and our price. It’s that simple!

All appropriate steps were taken. LuggageOnline credited my account only 100% of the difference(which was $46), not 110%. Their adjustment credit was incorrect.

110% of the difference between the lower price ($107.99) and the price I purchased the luggage for ($153.99) equaled $50.60.

I made numerous phone calls (over 10 calls over several days), on hold for over 20 minutes each time, only to leave a phone number for them to return the call, which was never done.

I sent numerous emails regarding this and never once received a reply.

Being so disgusted with their business practice, I was going to return the luggage. I was unable to print a return form. I had to call to get that return form. NO REPLY.

As of today, my 30 days to return the luggage is up.Desired Settlement: Credit my account accordingly.

Review: I purchased a [redacted] 360 Quattro 28in. Upright Spinner - Black/Pink suitcase from Luggage Online on 9/4/2013. I took the suitcase on a business trip to Nashville. My suitcase was not even 50 lbs. The suitcase was a spinner and did not roll upright or leaning back worth anything I had to drag the suitcase everywhere I went due to the poor product.

I returned the product on 9/21/2013after I received a return postage email confirmation. I also spoke to a rep letting him know I did the RMA incorrectly and put in to return 2, I only had 1. The rep said that was fine he would notate this in the account. I want a refund on this product. On 10/29/2013 I had not heard anything from Luggage Online about my return. I emailed them 3 times. On my 3rd email I received an email.

Hello,

Unfortunately we are unable to credit your account. We do not allow used merchandise to be returned. The luggage was returned to us with out a box, very dirty and the handle is now loose. Our Returns Department can not issue you a refund.

All goods must be in the same condition that you received them in. Used products are non-refundable. Luggage Online has the right to refuse products that are returned to us in used condition.

Thank you,

Luggage Online

Well I could very well not know that the luggage was not going to work until I used the product.

This company was no helpful and very rude. I inquired about a replacement of a different product instead of a refund. The company said no. They told me to get in touch with the manufacturer and I have but this website guarantees 100% customer satisfaction. This has not happened.

Here is my ordering information

Order # [redacted] - Complete

Order Date: 9/4/13

Email: [redacted]

Phone: ###-###-####

Shipped To:

[redacted], 73644

United States

Name Qty Price Total

[redacted] 360 Quattro 28in. Upright Spinner - Black/Pink 0 $95.95 $95.95

Subtotal:

$95.95

Shipping & Handling:

$9.95

Grand Total:

$105.90Desired Settlement: Money Back or a different product from their website

Review: I had ordered a suitcase form luggage online. I didn't receive confirmation of the order. The delivery was lengthy and when it finally arrived, I had to send the suitcase back because the delivery was past the time needed for the item. Contacted the company about a return and they sent via email a [redacted] return label. The suitcase was returned with the label provided a month ago. I have not received refund for the returned item and I'm unable to contact anyone for further assistance with this problem. I have left a message once to have someone return the call. All other times attempted to contact someone have resulted in lengthy 10-15min. wait times on hold and then the call hangs up without opportunity to leave a message.Desired Settlement: I would like the refund $299.20 for the return of the suitcase.

Review: On 11/6/2013, I ordered 3 sets of luggage from Luggage online for a total of $236.64. I paid in full and received 2 sets approximately 6 days later. I contacted the company via email on 11/17 stating I didn't receive the 3rd set and was curious on when I would receive the final set. No response. On 11/20/2013, I followed up with a phone call and left a message. No response. On 11/23, I called again and wasn't able to get through. On 11/25, I sent another email. No response. On 11/26, I made another call and couldn't get through. On 11/27, another call that got through to no one and another email sent.Desired Settlement: I have paid in full for this final set of $78.88 and want to receive my set and a phone call back or full refund. Otherwise I will contact my bank for this.

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Description: Luggage - Retail

Address: 1787 NW 79th Ave, Doral, Florida, United States, 33126

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