Luggage4You

Christine, sans-serif;">Attached is our response to [redacted] complaint and some additional docs including our last email with him, our RA and a copy of his original order showing the credit that was postedShould you have any other questions feel free to email us and we’ll get back to you as soon as possibleThank you, Customer Service Dear [redacted] ***,We are very sorry to hear that you want to return the bagWe would be happy to replace the bagwith another one if that works for you and ship it anywhere you will be traveling to with NO shippingcharge.Please let us know if we can assist you in that way.If not, please following the instructions on the attached RA and once we have the bag back in ourpossession we will issue you credit for the full price of the bag.Thank you,Customer Service?

Christine,
sans-serif;">Attached is our response to [redacted] complaint and some additional docs including our last email with him, our RA and a copy of his original order showing the credit that was posted.
Should you have any other questions feel free to email us and we’ll get back to you as soon as possible.
Thank you,
Customer Service
 
Dear [redacted],We are very sorry to hear that you want to return the bag. We would be happy to replace the bagwith another one if that works for you and ship it anywhere you will be traveling to with NO shippingcharge.Please let us know if we can assist you in that way.If not, please following the instructions on the attached RA and once we have the bag back in ourpossession we will issue you credit for the full price of the bag.Thank you,Customer Service?

Review: I placed an order of a luggage case (Rimowa Limbo Cabin Multiwheel International) from luggage4you.com online on Jan 15, 2015. However, when I received the case, it was damaged. So I took a picture of the damaged luggage case and emailed it back to the customer service of luggage4you.com immediately. I wanted to return the luggage to get the refund, but I was told that I had to pay UPS shipping fee (which is $86.05) to return the luggage and get the refund. I submitted the claim to the return department of luggage4you.com, but got the same response. This is not fair that I need to pay $86.04 for a damaged luggage case, which the retailer (luggage4you.com) should do quality control and be responsible for.Desired Settlement: I would like to get the refund of the UPS shipping fee ($86.04) I spent.

Business

Response:

Christine,Attached is our response to [redacted] complaint and some additional docs including our last email with him, our RA and a copy of his original order showing the credit that was posted.Should you have any other questions feel free to email us and we’ll get back to you as soon as possible.Thank you,Customer Service Dear [redacted],We are very sorry to hear that you want to return the bag. We would be happy to replace the bagwith another one if that works for you and ship it anywhere you will be traveling to with NO shippingcharge.Please let us know if we can assist you in that way.If not, please following the instructions on the attached RA and once we have the bag back in ourpossession we will issue you credit for the full price of the bag.Thank you,Customer Service?