Luigi Bruni Salon, LLC

Rene Ramiez $was refunded on July 11, 2018.? ?

[redacted] $was returned on October 17, back onto her credit card ending in? ***

Complaint: [redacted] I am rejecting this response because:They aren't being truthful, but I expected nothing lessWhen there rep tells me that the home would be ready August 20th via text message and phone call (because he knew we were speaking with another company that is REPUTABLE) He basically said anything to get the saleHe even told me that [redacted] ***? in Corpus didn't have wind zone mobile homesWell I am not dumbThat is the only type that is sold here.So they say I curse and yes on conversation I did tell the bigwig that he was full of st after telling him I don't curseI have the text messages their rep sent me of the home we were getting with a built in microwaveYet they say it doesn't come with itAnyone want to know my experience please reach out to meTHEY HAVE OUT AND OUT LIED about almost every single thingThere contractors put our AC in the wrong placeNo one ask where it should go, everyone else has theirs in the back of their homes ours is right up frontThey are really not to be TRUSTED.? When they own up to their mistakes and fulfill their contract (built in microwave) then I will accept this but until then PLEASE if you are reading this DO NOT DO BUSINESS WITH THIS DISREPUTABLE COMPANY.We are still waiting for ALL the things wrong to be correctedI see by other reviews that will probably be never.? BEWARE we paid 50k CASH all we had to buy our retirement home and this company has SCAMMED US.? They lie about everythingI have hung up on them but curse them no, only cursed at Curtis by saying he was full of st but sorry perhaps the truth hurt.? LIES LIES LIESWeather had nothing to do with the delayAgain ALL they had to say was it won't be ready, but instead LIE and say it is and then after the fact blame the HurricaneMAN UP? REJECTEDTHIS COMPANY IS A SCAM BAIT AND SWITCH!!!!? ? Regards, [redacted] ?

The customer initial deposit has been promptly refunded.? However Modular Housing Consultants is a completely separate Business entity with a different company name, different company address, different company state license.? Consequently this complaint should fall under Modular Housing Consultants, [redacted] Texas and not Manufactured Housing Consultants.? Please remove this complaint from us and put it under Modular Housing Consultants

Complaint: [redacted] I am rejecting this response because:? This afternoon is the 1st I have heard of any service? issues being addressed and it wasn't until the business received notice from the Revdex.com.? As I am replying the service company is at home trying to figure out why the issue with water.? No future service has been scheduled and if it has we have not been given any dates or times.? This company was suppose to notify us weeks prior to delivery of home and we found out on a Friday that? it would arrive on Monday.? We were not notified at any time that service would be done prior to Dec14, 2015.? The company did come out on Dec11,? 2015; not December 12, as stated in the business response.? ? I'm the unreasonable one when the company delivered a product that did not resemble the Model home in quality at allI have over pictures that document the quality of how home was received and not fixed by workers employed by MH.? After spending over 80,on a home, this company is saying I'm unreasonable.? Does the person replying to this message have a home to decorate for Christmas.? As of 3:pm I have not been to home to see if any repairs have been completed and I'm at the point now that the home can be removed from the property.? In fact if this home is not completed by Friday, December 18, by 5:pm MH can pick up the trash quality home that I was sold.? I had every intention on reporting progress of work by this company until they decided that I'm too much of an unreasonable customer.? Regards, [redacted] ***? ?

The increase in demand for affordable housing coupled with Hurricane Harvey has pushed manufactured home build dates back in Texas for all manufacturers.Manufacturer build times are beyond the scope of our control as the manufactured home retailerUnder the Retailer Limited Warranty that Shepard signed it states:"RETAILER shall not be liable for damages from loss of time, inconvenience, commercial or professional loss, loss of? use of the manufactured home,? incidental charges such as telephone calls, hotel bills, or other incidental or consequential damages."The contract clearly states that we as a dealer are not responsible for weather related delaysAny and all service issues are being addressed by both the factory and the dealer.? Additionally Shepard is very difficult to deal because every time we speaks with her she curses, yells, screams and demands things outside the scope of her contract or wants? additional items that were not included in the purchase price of the home; then hanthe phone before letting anyone speakOur company will accommodate the customer? up to the point of our contractual obligation and nothing more

Rene Ramiez $was refunded on July 11, 2018.

-----Original Message----- From: *** *** *** Sent: Monday, January 18, 2:PM To: *** *** *** Cc: *** Subject: Re: Second Response to Complaint - James Armstrong ***, In regards to the second response MH Consultants, Incis standing by our first response. I did speak with the factory (*** ***) today and they stated they are waiting on the Armstrong's to call them back to verify the list of items they need to complete for them. *** *** telephone number is *** and they can speak with *** *** *** *** Administrator MH Consultants, Inc

MH Consultants, Incstands by our original response

Complaint: ***
I am rejecting this response because:Firstly, I don't appreciate being called Shepard that is not my name or the correct spellingYou may call me Mrs***, Mr***. Secondly, Per your first response you said the contract says: "Retailer shall not be liable for damages from loss of time, inconvenience, commercial or professional loss, loss of use of the manufactured home, incidental charges such as telephones calls, hotel bills or other incidental or consequential damages"This IS NOT on my contractI would appreciate it, if just once you were being truthful! Tell the TRUTHAlso our home was offline at the factory 8-18-so that date is before Harvey, please quit using that as an excuseYou have excuse after excuse ALWAYS blaming someone else. PLEASE UNDERSTAND, our frustration is with the Sales rep telling us the home would be ready ALL he had to do was tell us the truth, I am an adult and could handle the delay but not after tell us that it would be READY. The sales rep also showed us a home with the built in microwave, told us it came with the built in microwave only the Legacy brands doHe sent us pictures of the home with the Microwave and we replied back with that photo that, that is the one we wanted. Why were we lied to? We are very UNHAPPY with your companyWe see we aren't aloneEvidently you make it a habit to treat your customers like they don't matter.
Regards,
*** ***

*** *** $was returned on October 17, back onto her credit card ending in ***

The customer initial deposit has been promptly refunded. However Modular Housing Consultants is a completely separate Business entity with a different company name, different company address, different company state license. Consequently this complaint should fall under Modular Housing
Consultants, *** *** *** *** *** Texas and not Manufactured Housing Consultants. Please remove this complaint from us and put it under Modular Housing Consultants

Complaint: ***
I am rejecting this response because: This afternoon is the 1st I have heard of any service issues being addressed and it wasn't until the business received notice from the Revdex.com. As I am replying the service company is at home trying to figure out why the issue with water. No future service has been scheduled and if it has we have not been given any dates or times. This company was suppose to notify us weeks prior to delivery of home and we found out on a Friday that it would arrive on Monday. We were not notified at any time that service would be done prior to Dec14, 2015. The company did come out on Dec11, 2015; not December 12, as stated in the business response. I'm the unreasonable one when the company delivered a product that did not resemble the Model home in quality at allI have over pictures that document the quality of how home was received and not fixed by workers employed by MH. After spending over 80,on a home, this company is saying I'm unreasonable. Does the person replying to this message have a home to decorate for Christmas. As of 3:pm I have not been to home to see if any repairs have been completed and I'm at the point now that the home can be removed from the property. In fact if this home is not completed by Friday, December 18, by 5:pm MH can pick up the trash quality home that I was sold. I had every intention on reporting progress of work by this company until they decided that I'm too much of an unreasonable customer.
Regards,
*** *** ***

*** *** air condition was installed May 22, and had no power when the A/C was installed by Statewide Service Company. As far as his service issue, we were in the process of scheduling a walk through with Mr*** by 6/18/in order to know what needed to be fixed and what
by the materials that need to be ordered by the factory. As far as his electrical issue Mr *** did not have the proper connections when the A/C was installed. He had a amp service and he needed a amp service when the A/C was installed

Complaint: ***
I am rejecting this response because:They aren't being truthful, but I expected nothing lessWhen there rep tells me that the home would be ready August 20th via text message and phone call (because he knew we were speaking with another company that is REPUTABLE) He basically said anything to get the saleHe even told me that *** *** *** *** *** *** in Corpus didn't have wind zone mobile homesWell I am not dumbThat is the only type that is sold here.So they say I curse and yes on conversation I did tell the bigwig that he was full of st after telling him I don't curseI have the text messages their rep sent me of the home we were getting with a built in microwaveYet they say it doesn't come with itAnyone want to know my experience please reach out to meTHEY HAVE OUT AND OUT LIED about almost every single thingThere contractors put our AC in the wrong placeNo one ask where it should go, everyone else has theirs in the back of their homes ours is right up frontThey are really not to be TRUSTED. When they own up to their mistakes and fulfill their contract (built in microwave) then I will accept this but until then PLEASE if you are reading this DO NOT DO BUSINESS WITH THIS DISREPUTABLE COMPANY.We are still waiting for ALL the things wrong to be correctedI see by other reviews that will probably be never. BEWARE we paid 50k CASH all we had to buy our retirement home and this company has SCAMMED US. They lie about everythingI have hung up on them but curse them no, only cursed at Curtis by saying he was full of st but sorry perhaps the truth hurt. LIES LIES LIESWeather had nothing to do with the delayAgain ALL they had to say was it won't be ready, but instead LIE and say it is and then after the fact blame the HurricaneMAN UP REJECTEDTHIS COMPANY IS A SCAM BAIT AND SWITCH!!!!
Regards,
*** ***

The increase in demand for affordable housing coupled with Hurricane Harvey has pushed manufactured home build dates back in Texas for all manufacturers.Manufacturer build times are beyond the scope of our control as the manufactured home retailerUnder the Retailer Limited Warranty that Shepard
signed it states:"RETAILER shall not be liable for damages from loss of time, inconvenience, commercial or professional loss, loss of? use of the manufactured home,? incidental charges such as telephone calls, hotel bills, or other incidental or consequential damages."The contract clearly states that we as a dealer are not responsible for weather related delaysAny and all service issues are being addressed by both the factory and the dealer.? Additionally Shepard is very difficult to deal because every time we speaks with her she curses, yells, screams and demands things outside the scope of her contract or wants? additional items that were not included in the purchase price of the home; then hanthe phone before letting anyone speakOur company will accommodate the customer? up to the point of our contractual obligation and nothing more

Contrary to the customer’s statements this customer rescinded her contract and refused to take delivery of her new special order home after her home was ordered and builtAs per the Texas Department of Housing and Community Affairs Manufactured Housing Division, a dealer is entitled to retain 5% of
the sales price for special order homes built but refused by the customer, as was the case with Mrs***This customer also filed a complaint with TDHCA Manufactured Housing Division and after a thorough investigation her claim was denied and her filed was closed.? Her complaint is without merit! Her description of how the events transpired is completely fabricated and is a last ditch effort to try to receive a refund that the state has already determined that she is not entitled to receive.? *** ***

The customer paid for and entered into a contractual agreement to have her credit repaired.? The services has been performed, ? her credit score has been increased and the services will be continued for the duration of her months contract.? Consequently this customer is not entitled
to her refund

All dealer and manufacturer warranty service has been scheduled.? The operations team just walked the home on Thursday, December 12, to ascertain any and all remaining service issues.? There are no major service warranty issues to address, just minor cosmetic service issues.?
Customer is being overly demanding and unreasonable is her expectations.? Factory and dealer need time to gather parts and scheduled remaining service

? *** *** deposit of $was refunded on May 29, 2018.? Our bank statement showed the monies came out of our account on May 30, 2018.? Our credit card Merchant stated the monies were return back to this customer account.? ? ***