Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[redacted]You provide a service to your customers. In this case, the service was to give me an estimate on everything that was truly wrong with my vehicle and fix them. You gave me an estimate for only some of the problems and made me thing every thing would be fine after the work was done. So I continued to come back until the list was completed. Upon completion, I was let with a vehicle that was still unsafe to drive and didn't even pass a NYS inspection.You stated that I was ''shown the condition and it was explained that this condition would have to resolved before we can further diagnose the front end." This is not true. I was under the impression that this would have fixed the problem in the front end, which it did not. You also stated that I had a blown shock. I tried to find that blown shock and took it back to your shop when you weren't there. Your own partner, [redacted], took a look and he couldn't find the faulty shock either.If I knew you thought this vehicle was going to need more work after your repairs, I wouldn't have invested money into the vehicle at all. Since your ''repairs'', I've had to take the car off the road and purchase a new vehicle. You led me in a direction that was in your best interest ad your best interest alone. I lost $1,300 by trusting in your repairs. You led me down dark alley to a dead end street. Your slogan ''honest guys doing honest work'' is, in my opinion, a lie. I will continue to feel that you are a liar and a crook and I will stand by my negative review online and continue to give my honest opinion to everyone that I know.Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[redacted]You provide a service to your customers. In this case, the service was to give me an estimate on everything that was truly wrong with my vehicle and fix them. You gave me an estimate for only some of the problems and made me thing every thing would be fine after the work was done. So I continued to come back until the list was completed. Upon completion, I was let with a vehicle that was still unsafe to drive and didn't even pass a NYS inspection.You stated that I was ''shown the condition and it was explained that this condition would have to resolved before we can further diagnose the front end." This is not true. I was under the impression that this would have fixed the problem in the front end, which it did not. You also stated that I had a blown shock. I tried to find that blown shock and took it back to your shop when you weren't there. Your own partner, [redacted], took a look and he couldn't find the faulty shock either.If I knew you thought this vehicle was going to need more work after your repairs, I wouldn't have invested money into the vehicle at all. Since your ''repairs'', I've had to take the car off the road and purchase a new vehicle. You led me in a direction that was in your best interest ad your best interest alone. I lost $1,300 by trusting in your repairs. You led me down dark alley to a dead end street. Your slogan ''honest guys doing honest work'' is, in my opinion, a lie. I will continue to feel that you are a liar and a crook and I will stand by my negative review online and continue to give my honest opinion to everyone that I know.Regards,[redacted]