Luke's Love Family Day Care

Every one of my clients are over the age of majority and for the most part well read professionalsEach and every client receives a copy of their registration forms, provided by The State Licensing Board as well as a full copy of our facility contract The contract contains a paragraph specifically outlining the terminations process; submit in writing with as much notice as possible Thank you cc requested by State Licensing Board for review does your agency oppose this State agency receiving copies of this process?

Every one of my clients are over the age of majority and for the most part well read professionalsEach and every client receives a copy of their registration forms, provided by The State Licensing Board as well as a full copy of our facility contract.
The contract contains a paragraph specifically outlining the terminations process; submit in writing with as much notice as possible
Thank you
cc requested by State Licensing Board for review
does your agency oppose this State agency receiving copies of this process?

Our records indicate that ** *** was registered and has given notice of termination, pending termination
The family was notified that the child was not adjusting with a day on, day off schedule and that other families had begun to adjust their schedules to avoid having their children
present at the same time Parents recognized that this child was receiving more and more one on one care and were concerned that it was not lessening as the weeks went on *** was given verbally notified that her child was being given until the end of the month to adjust
An e-mail dated, 2/10/was received at the close of the day stating one week termination notice had been served The three day a week schedule ranged from MTW Notice was activated from TWM and the refund was based on one week and delivered in a timely manner
Each family provides their own bedding for infants and this is explained at enrollment This family had no bed for the first week and chose to use the bed of another family On the second day of care this parent claimed her child picked up a cold from sleeping in the bed
I further urged her to provide her child's own bed I also informed this parent that the nurse's who also have children enrolled, claim that it was virtually impossible for her child to have a full cold after one day of exposure, thereby making it impossible to have been contracted at this facility
At the end of each child's schedule for the week, whether it is two days or five, the parents fold and leave or fold and take away the bedding, if it is left at the facility, it is sanitized, if it is taken home, it is believed to have been sanitized before returning
Parents also strap in their children's car seats, adjust them as needed for growth and take them home regularly for cleaning
This parent provided oz of milk for a six month old child to consume in a hour day, with no other supplement to be provided I told her not to ever do that again! She only wanted her child to consume what she provided and I let her know that we may as well call it a day now because this child should be eating and she wants and needs to eat!
It was then that this parent stated just how many previous providers had cared for her child...and stated none of them could get her to drink any milk and that she, herself had never give her any food to eat
I checked her birth date on her driver's license, took a breath, and explained to her that her child was teething and that I had taken the liberty to provide her with teething biscuits, which she devoured
The next day, this parent provided a jar of baby food and oz of milk
I fed the food to her child and discovered that it was a jar of prunes The child's excrement went through her three layers of clothing, blankets, swaddling clothes[required for her to sleep], not once but three times in one day True to policy, I explained to the parent that her child would need a solid bowel movement for hours in order to
resume care
This parent exclaimed that she could not miss work from her new job I explained that although I use gloves with each child, cross contamination is to be avoided
The child was brought in the next day with parent assuring me that there was no loose stools present After two more bouts of excrement secreting through the clothes[and this with diaper changes, recorded daily on a potty chart, every 30-minutes]
Changes were so frequent that this parent asked me not to change her child so often because I was using too many diapers She actually told me to wait until the diaper was visibly soaked I told her, "this is a girl!", "I have boys enrolled 95% of the time, but no one gets diaper rashes here." I told her that I have extra diapers in her child's size
When this parent was told that the hour policy would stand this time, she demanded to see the diapers I suggested that she provide scented trash bags for the diapers she wanted, she didn't
I saved diapers for her to see anyway, two of them, she didn't even want to, nor did she, look at them
Dirty clothes, bibs? This child was so ready to eat that she picked up the spoon and fed herself, and very well I might add
I wish her well in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business' response does not offer any settlementIt is full of lies and shows me a lack of responsibility and integrity regarding our situationI wanted to go through and dispute every lie in her response, however, it is not the point of the Revdex.com to listen to rants back and forth
The issue is my refundI gave verbal notice Monday morning, 2/10/It was never communicated to me that my notice would not be counted until I sent an emailIt was not communicated to me on Wednesday that my child was expected there the following Monday, in fact, the opposite impression was givenI was given the impression
that our contract was over, saying final good byes and confirming that a refund check would be mailed promptlyShe mentioned have the following day off and having time to process my refund then
I expected and still hold out hope that Ms* cares about running a reputable businessAll other issues aside, by both parties, the issue here is when my notice was givenIt is a reasonable assumption that my verbal notice would be enough to count my notice being given prior to service on Monday the 2/10/It is reasonable to expect my full refundHowever, it is unreasonable to make the assumption that I would know that my verbal notice would not countI am not a mind reader, nor is that a reasonable expectationIf Ms* decided that my notice was given late, she could have communicated that to meShe had several opportunities. If Ms * notified me that my final week would be TWM, I would have brought my child on MondayMs * did nothing to contradict or oppose my verbal notice given Monday morning
I am again requesting that I am refunded the $
Regards,
*** ***