Luke's Love Family Day Care

Every one of my clients are over the age of majority and for the most part well read professionals. Each and every client receives a copy of their registration forms, provided by The State Licensing Board as well as a full copy of our facility contract. 
 The contract contains a paragraph specifically outlining the terminations process; submit in writing with as much notice as possible....
 
Thank you
 
 
cc requested by State Licensing Board for review  
does your agency oppose this State agency receiving copies of this process?

Our records indicate that [redacted] was registered and has given notice of termination, pending termination.
The family was notified that the child was not adjusting with a 3 day on, 4 day off schedule and that other families had begun to adjust their schedules to avoid having their children...

present at the same time.  Parents recognized that this child was receiving more and more one on one care and were concerned that it was not lessening as the weeks went on.  *. [redacted] was given verbally notified that her child was being given until the end of the month to adjust.
An e-mail dated, 2/10/2014 was received at the close of the day stating one week termination notice had been served.  The three day a week schedule ranged from MTW.  Notice was activated from TWM and the refund was based on one week and delivered in a timely manner.
Each family provides their own bedding for infants and this is explained at enrollment.  This family had no bed for the first week and chose to use the bed of another family.  On the second day of care this parent claimed her child picked up a cold from sleeping in the bed.
 I further urged her to provide her child's own bed.  I also informed this parent that the nurse's who also have children enrolled, claim that it was virtually impossible for her child to have a  full cold after one day of exposure, thereby making it impossible to have been contracted at this facility.
At the end of each child's schedule for the week, whether it is two days or five, the parents fold and leave or fold and take away the bedding, if it is left at the facility, it is sanitized, if it is taken home, it is believed to have been sanitized before returning.  
Parents also strap in their children's car seats, adjust them as needed for growth and take them home regularly for cleaning.
This parent provided 5 oz of milk for a six month old child to consume in a 10 hour day, with no other supplement to be provided.  I told her not to ever do that again!  She only wanted her child to consume what she provided and I let her know that we may as well call it a day now because this child should be eating and she wants and needs to eat!
It was then that this parent stated just how many previous providers had cared for her child...and stated none of them could get her to drink any milk and that she, herself had never give her any food to eat.
I checked her birth date on her driver's license, took a breath, and explained to her that her child was teething and that I had taken the liberty to provide her with teething biscuits, which she devoured.
The next day, this parent provided a jar of baby food and 6 oz of milk.
I fed the food to her child and discovered that it was a jar of prunes.  The child's excrement went through her three layers of clothing, blankets, swaddling clothes[required for her to sleep], not once but three times in one day.  True to policy, I explained to the parent that her child would need a solid bowel movement for 24 hours in order to 
resume  care.
This parent exclaimed that she could not miss work from her new job.  I explained that although I use gloves with each child, cross contamination is to be avoided.
The child was brought in the next day with parent assuring me that there was no loose stools present.  After two more bouts of excrement secreting through the clothes[and this with diaper changes, recorded daily on a potty chart, every 30-60 minutes].  
Changes were so frequent that this parent asked me not to change her child so often because I was using too many diapers.  She actually told me to wait until the diaper was visibly soaked.  I told her, "this is a girl!", "I have boys enrolled 95% of the time, but no one gets diaper rashes here."  I told her that I have extra diapers in her child's size.
When this parent was told that the 24 hour policy would stand this time, she demanded to see the diapers.  I suggested that she provide scented trash bags for the diapers she wanted, she didn't.
I saved diapers for her to see anyway, two of them, she didn't even want to, nor did she, look at them.
Dirty clothes, bibs?  This child was so ready to eat that she picked up the spoon and fed herself, and very well I might add.
 
I wish her well in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business' response does not offer any settlement. It is full of lies and shows me a lack of responsibility and integrity regarding our situation. I wanted to go through and dispute every lie in her response, however, it is not the point of the Revdex.com to listen to rants back and forth.
 
The issue is my refund. I gave verbal notice Monday morning, 2/10/14. It was never communicated to me that my notice would not be counted until I sent an email. It was not communicated to me on Wednesday that my child was expected there the following Monday, in fact, the opposite impression was given. I was given the impression
that our contract was over, saying final good byes and confirming that a refund check would be mailed promptly. She mentioned have the following day off and having time to process my refund then.
 
I expected and still hold out hope that Ms. * cares about running a reputable business. All other issues aside, by both parties, the issue here is when my notice was given. It is a reasonable assumption that my verbal notice would be enough to count my notice being given prior to service on Monday the 2/10/14. It is reasonable to expect my full refund. However, it is unreasonable to make the assumption that I would know that my verbal notice would not count. I am not a mind reader, nor is that a reasonable expectation. If Ms. * decided that my notice was given late, she could have communicated that to me. She had several opportunities. If Ms * notified me that my final week would be TWM, I would have brought my child on Monday. Ms * did nothing to contradict or oppose my verbal notice given Monday morning.
 
I am again requesting that I am refunded the $57.
Regards,
[redacted]

Review: First of all, Ms * (the care provider) is LAZY! She had me set up the pack n play every morning, which I did, but it was a red flag. Ms * does not rinse out the bottles once they are used. When I unpack them at night there is tried milk residue everywhere. She does not take the time to feed my daughter, she allows my 6 month old to feed herself. This in itself is not horrible, but she does not rinse off the bibs and clothing that gets completely covered in food. I also have to wonder, how much food is my child actually eating? On 2 occasions (a blanket then a onesies) I found chunks of an unknown dark substance (poop?) on the items IN the diaper bag. These items should have been rinsed off, BUT at the very least put in a plastic bag. There were several things that made me question whether or not I was getting the truth from Ms * but the final straw happened on Feb 4. I received an email from Ms * saying that because of loose stools my daughter would not be allowed to attend daycare the following day. I responded explaining that loose stools were normal for breastfed babies and her response was she knows diarrhea when she sees it. I asked her to save a diaper for me so I could see, but she did not. I missed work the following day and stayed home with my daughter. No diarrhea, but Ms. * still got paid. I gave my weeks notice (per the contract) the following Mon. when I dropped off. Ms *. asked that I email her so that she had it in writing for her records. Later that day I did. On Wed., her last day, I packed up the pack n play, and Ms. ** told me I would receive my refund in 7-10 days. I had to wait 2 weeks for Ms. *. to mail my refund to me. It was short 1 days refund. I asked why, and her response was that the time of my email was after closing so that day did not count. Ms. *. did not tell me my notice would not be counted until she received the email. She NEVER mentioned that I was paying for the following Monday. On the refund check it says Refund In FULL. No mention of Monday.Desired Settlement: I do not agree with her business practices, which is why I took my daughter out of her care. While I would like a refund for my registration fee, the day missed for loose stools, and the Monday I was charged for after a weeks notice was given, I would settle and walk away from the situation with my refund of $57 for the Monday after a weeks notice was given.

Business

Response:

Our records indicate that [redacted] was registered and has given notice of termination, pending termination.

The family was notified that the child was not adjusting with a 3 day on, 4 day off schedule and that other families had begun to adjust their schedules to avoid having their children present at the same time. Parents recognized that this child was receiving more and more one on one care and were concerned that it was not lessening as the weeks went on. *. [redacted] was given verbally notified that her child was being given until the end of the month to adjust.

An e-mail dated, 2/10/2014 was received at the close of the day stating one week termination notice had been served. The three day a week schedule ranged from MTW. Notice was activated from TWM and the refund was based on one week and delivered in a timely manner.

Each family provides their own bedding for infants and this is explained at enrollment. This family had no bed for the first week and chose to use the bed of another family. On the second day of care this parent claimed her child picked up a cold from sleeping in the bed.

I further urged her to provide her child's own bed. I also informed this parent that the nurse's who also have children enrolled, claim that it was virtually impossible for her child to have a full cold after one day of exposure, thereby making it impossible to have been contracted at this facility.

At the end of each child's schedule for the week, whether it is two days or five, the parents fold and leave or fold and take away the bedding, if it is left at the facility, it is sanitized, if it is taken home, it is believed to have been sanitized before returning.

Parents also strap in their children's car seats, adjust them as needed for growth and take them home regularly for cleaning.

This parent provided 5 oz of milk for a six month old child to consume in a 10 hour day, with no other supplement to be provided. I told her not to ever do that again! She only wanted her child to consume what she provided and I let her know that we may as well call it a day now because this child should be eating and she wants and needs to eat!

It was then that this parent stated just how many previous providers had cared for her child...and stated none of them could get her to drink any milk and that she, herself had never give her any food to eat.

I checked her birth date on her driver's license, took a breath, and explained to her that her child was teething and that I had taken the liberty to provide her with teething biscuits, which she devoured.

The next day, this parent provided a jar of baby food and 6 oz of milk.

I fed the food to her child and discovered that it was a jar of prunes. The child's excrement went through her three layers of clothing, blankets, swaddling clothes[required for her to sleep], not once but three times in one day. True to policy, I explained to the parent that her child would need a solid bowel movement for 24 hours in order to

resume care.

This parent exclaimed that she could not miss work from her new job. I explained that although I use gloves with each child, cross contamination is to be avoided.

The child was brought in the next day with parent assuring me that there was no loose stools present. After two more bouts of excrement secreting through the clothes[and this with diaper changes, recorded daily on a potty chart, every 30-60 minutes].

Changes were so frequent that this parent asked me not to change her child so often because I was using too many diapers. She actually told me to wait until the diaper was visibly soaked. I told her, "this is a girl!", "I have boys enrolled 95% of the time, but no one gets diaper rashes here." I told her that I have extra diapers in her child's size.

When this parent was told that the 24 hour policy would stand this time, she demanded to see the diapers. I suggested that she provide scented trash bags for the diapers she wanted, she didn't.

I saved diapers for her to see anyway, two of them, she didn't even want to, nor did she, look at them.

Dirty clothes, bibs? This child was so ready to eat that she picked up the spoon and fed herself, and very well I might add.

I wish her well in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business' response does not offer any settlement. It is full of lies and shows me a lack of responsibility and integrity regarding our situation. I wanted to go through and dispute every lie in her response, however, it is not the point of the Revdex.com to listen to rants back and forth.

The issue is my refund. I gave verbal notice Monday morning, 2/10/14. It was never communicated to me that my notice would not be counted until I sent an email. It was not communicated to me on Wednesday that my child was expected there the following Monday, in fact, the opposite impression was given. I was given the impression

that our contract was over, saying final good byes and confirming that a refund check would be mailed promptly. She mentioned have the following day off and having time to process my refund then.

I expected and still hold out hope that Ms. * cares about running a reputable business. All other issues aside, by both parties, the issue here is when my notice was given. It is a reasonable assumption that my verbal notice would be enough to count my notice being given prior to service on Monday the 2/10/14. It is reasonable to expect my full refund. However, it is unreasonable to make the assumption that I would know that my verbal notice would not count. I am not a mind reader, nor is that a reasonable expectation. If Ms. * decided that my notice was given late, she could have communicated that to me. She had several opportunities. If Ms * notified me that my final week would be TWM, I would have brought my child on Monday. Ms * did nothing to contradict or oppose my verbal notice given Monday morning.

I am again requesting that I am refunded the $57.

Regards,

Business

Response:

Every one of my clients are over the age of majority and for the most part well read professionals. Each and every client receives a copy of their registration forms, provided by The State Licensing Board as well as a full copy of our facility contract.

The contract contains a paragraph specifically outlining the terminations process; submit in writing with as much notice as possible....

Thank you

cc requested by State Licensing Board for review

does your agency oppose this State agency receiving copies of this process?