Lularoe Mindy Beatty

Revdex.com,Response to the letter that was received,I originally sold [redacted] a pair of Lularoe One Size leggings on December 9, They were paid for on December 12,and they were then mailed to her.Mrs [redacted] notified me on December 17th that she had a hole in her leggings after only "trying them on." I stated that she could return them to me and pick out another pairEven though I took a picture of them when I first got them and they were not damagedThe leggings were taken out of the original packaging and laid fiat to be photographed when I first received themThey were free of damages, Mrs [redacted] then stated that she did not think she should have to pay to return the pair of leggingsI explained to Mrs [redacted] that it is my policy to have all damaged items returned to meI also stated that shipping "should be less than $3" and I would refund that to her.Mrs [redacted] then waited for an additional days before mailing the leggings back to meShe also paid $to mail them priority mailBoth priority mail and first class mail come with tracking information$priority mail was unnecessary.I received the package in the mail and upon opening the package the leggings had animal hair all over them, they had a very foul odor and the inseam in the upper thigh area was very wornThe leggings were not just "tried on" like Mrs [redacted] stated, but they were wornI explained to Mrs [redacted] that I do not do refunds on merchandise that has been worn, washed and/or used.My policy states that ail damaged items need to be returned or mailed back to me with a postmark within daysI do not refund money when items have been worn, washed or usedI offer an even exchangeI also do not refund shipping charges after the day periodThe customer is responsible for all shipping chargesMrs [redacted] also stated in her Facebook response that she understood my return policy.ThereforeI should not be responsible for refunding money to a customer that clearly did not follow my policy.That being said, I have removed Mrs [redacted] from my business pageShe will no longer be able to pick out a different pair of leggings for the exchangeAnd I no longer wish to do business with her in the futureI will offer her a refund for the leggings in the amount of $and $for shipping, as that is what I explained to her it would costShe took it upon herself to pay extra for shipping.Sincerely,Mindy B***

Revdex.com,Response to the letter that was received,I originally sold *** *** a pair of Lularoe One Size leggings on December 9, They were paid for on December 12,and they were then mailed to her.Mrs*** notified me on December 17th that she had a hole in her leggings
after only "trying them on." I stated that she could return them to me and pick out another pairEven though I took a picture of them when I first got them and they were not damagedThe leggings were taken out of the original packaging and laid fiat to be photographed when I first received themThey were free of damages, Mrs*** then stated that she did not think she should have to pay to return the pair of leggingsI explained to Mrs*** that it is my policy to have all damaged items returned to meI also stated that shipping "should be less than $3" and I would refund that to her.Mrs*** then waited for an additional days before mailing the leggings back to meShe also paid $to mail them priority mailBoth priority mail and first class mail come with tracking information$priority mail was unnecessary.I received the package in the mail and upon opening the package the leggings had animal hair all over them, they had a very foul odor and the inseam in the upper thigh area was very wornThe leggings were not just "tried on" like Mrs*** stated, but they were wornI explained to Mrs*** that I do not do refunds on merchandise that has been worn, washed and/or used.My policy states that ail damaged items need to be returned or mailed back to me with a postmark within daysI do not refund money when items have been worn, washed or usedI offer an even exchangeI also do not refund shipping charges after the day periodThe customer is responsible for all shipping chargesMrs*** also stated in her Facebook response that she understood my return policy.ThereforeI should not be responsible for refunding money to a customer that clearly did not follow my policy.That being said, I have removed Mrs*** from my business pageShe will no longer be able to pick out a different pair of leggings for the exchangeAnd I no longer wish to do business with her in the futureI will offer her a refund for the leggings in the amount of $and $for shipping, as that is what I explained to her it would costShe took it upon herself to pay extra for shipping.Sincerely,Mindy B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me When will I receive the refund?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me When will I receive the refund?
Regards,
*** ***

Revdex.com,Response to the letter that was received,I originally sold [redacted] a pair of Lularoe One Size leggings on December 9, 2016. They were paid for on December 12,2016 and they were then mailed to her.Mrs. [redacted] notified me on December 17th that she had a hole in her leggings...

after only "trying them on." I stated that she could return them to me and pick out another pair. Even though I took a picture of them when I first got them and they were not damaged. The leggings were taken out of the original packaging and laid fiat to be photographed when I first received them. They were free of damages, Mrs. [redacted] then stated that she did not think she should have to pay to return the pair of leggings. I explained to Mrs. [redacted] that it is my policy to have all damaged items returned to me. I also stated that shipping "should be less than $3" and I would refund that to her.Mrs. [redacted] then waited for an additional 5 days before mailing the leggings back to me. She also paid $6.45 to mail them priority mail. Both priority mail and first class mail come with tracking information. $6.45 priority mail was unnecessary.I received the package in the mail and upon opening the package the leggings had animal hair all over them, they had a very foul odor and the inseam in the upper thigh area was very worn. The leggings were not just "tried on" like Mrs. [redacted] stated, but they were worn. I explained to Mrs. [redacted] that I do not do refunds on merchandise that has been worn, washed and/or used.My policy states that ail damaged items need to be returned or mailed back to me with a postmark within 3 days. I do not refund money when items have been worn, washed or used. I offer an even exchange. I also do not refund shipping charges after the 3 day period. The customer is responsible for all shipping charges. Mrs. [redacted] also stated in her Facebook response that she understood my return policy.Therefore. I should not be responsible for refunding money to a customer that clearly did not follow my policy.That being said, I have removed Mrs. [redacted] from my business page. She will no longer be able to pick out a different pair of leggings for the exchange. And I no longer wish to do business with her in the future. I will offer her a refund for the leggings in the amount of $25 and $3 for shipping, as that is what I explained to her it would cost. She took it upon herself to pay extra for shipping.Sincerely,Mindy B[redacted]