Lullaby Learning Center

[redacted] , of Lullaby Learning Center, offered [redacted] and her newborn a space in the childcare's infant program after [redacted] called the center in search of enrollment and informationShortly after, a tour was scheduled at the schools location in Lewes where [redacted] provided [redacted] with a tour of the facilityDuring this tour [redacted] provided [redacted] with information regarding Lullaby's anticipated move to Harbeson, [redacted] paid a $deposit/enrollment fee, and together they scheduled a start date of July 12, Due to construction delays, Lullaby's new school location in Harbeson was not ready by the date in which the move was originally plannedInformation was sent out to all of the school's current families, and newly enrolled families that were scheduled to start at the new location, through email explaining the plans for temporary placementLullaby Learning Center rented the empty building previously occupied by "Donut Connection" in Harebeson for the months of July and AugustLullaby classrooms were set up exactly as they were in our past location, and as they would be in the new locationStaff, students, and families happily operated at this facility until construction was complete at the new building in Harbeson [redacted] called Lullaby on July 11th and spoke to [redacted] regarding her newborns enrollment [redacted] explained she never received any notice of the temporary location, [redacted] explained the email that was sent but that she was extremely sorry that she did not receive itWhen [redacted] asked for a refund of the deposit she placed, [redacted] had to deny the requestAfter a lot of thought, [redacted] explained that all families are informed during their tour that the deposit is non-refundable (it is explained in the parent handbook) [redacted] also explained that a deposit is paid by a family in order to hold/reserve the space until the student's start dateLullaby did exactly that - held the space until [redacted] 's newborn was scheduled to attend [redacted] also emailed [redacted] stating that she had revoked the complaint she had filed with Revdex.comThis is what delayed the response to the complaintWe were under the impression that it was revokedSent on: 9/28/11:07:AM

[redacted], of Lullaby Learning Center, offered [redacted] and her newborn a space in the childcare's infant program after [redacted] called the center in search of enrollment and information. Shortly after, a tour was scheduled at the schools location in Lewes where [redacted] provided [redacted]...

with a tour of the facility. During this tour [redacted] provided [redacted] with information regarding Lullaby's anticipated move to Harbeson, [redacted] paid a $200 deposit/enrollment fee, and together they scheduled a start date of July 12, 2016. Due to construction delays, Lullaby's new school location in Harbeson was not ready by the date in which the move was originally planned. Information was sent out to all of the school's current families, and newly enrolled families that were scheduled to start at the new location, through email explaining the plans for temporary placement. Lullaby Learning Center rented the empty building previously occupied by "Donut Connection" in Harebeson for the months of July and August. Lullaby classrooms were set up exactly as they were in our past location, and as they would be in the new location. Staff, students, and families happily operated at this facility until construction was complete at the new building in Harbeson. [redacted] called Lullaby on July 11th and spoke to [redacted] regarding her newborns enrollment. [redacted] explained she never received any notice of the temporary location, [redacted] explained the email that was sent but that she was extremely sorry that she did not receive it. When [redacted] asked for a refund of the deposit she placed, [redacted] had to deny the request. After a lot of thought, [redacted] explained that all families are informed during their tour that the deposit is non-refundable (it is explained in the parent handbook). [redacted] also explained that a deposit is paid by a family in order to hold/reserve the space until the student's start date. Lullaby did exactly that - held the space until [redacted]'s newborn was scheduled to attend. [redacted] also emailed [redacted] stating that she had revoked the complaint she had filed with Revdex.com. This is what delayed the response to the complaint. We were under the impression that it was revoked. Sent on: 9/28/2016 11:07:02 AM