Sign in

Lulu's Fashion Lounge

Sharing is caring! Have something to share about Lulu's Fashion Lounge? Use RevDex to write a review
Reviews Lulu's Fashion Lounge

Lulu's Fashion Lounge Reviews (38)

Hi ***! Thank you for taking the time to leave a reviewI am sorry that you had to go through so much trouble to get your order cancelledAs two orders were placed for two different sizes, these were not the same transactionWe do not store payment information so the only way to place two orders for different sizes is to submit the orders separatelyI do see that we we were able to get this XS order refundedWe have refunded you for your canceled order in the amount of $Here is the refund transaction ID: [redacted] This will post in 3-business days:) Again we are sorry for any trouble on our siteIf you have any further questions, please feel free to reach back out to us!Have a lovely day! XOXO

Hi [redacted] ! Thank you for contacting usI am so sorry to hear that your item was back ordered and was not able to be shipped to youIt does look like this was an error on our behalf with an inventory discrepancyI see that we have cancelled this and issued a refund on 3/I have looked into this further and we do have a restock date of Estimated Arrival: March 24, I am going to send you a voucher via email for $in store credit which will cover overnight shippingI have also signied you up for the notificationWhen the restock email comes in, you can replace the order with your credit! If you have any further questions or concerns feel free to email back or call us at [redacted] .Have a lovely day, XOXO

Unfortunately, since we offered the courtesy for a late return and did not receive contact for another month outside the return policy when the return was attempted again, we were unable to further extend the courtesyShe was made aware of our return policy when she attempted to initiate the return, in chat, on the postcard she received with her items, and on our website: [redacted] We are happy to grant courtesies, but due to the extensive amount of time that passed between contacts we were unable to accept her late return

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meHowever, I have still not received a return label for these items and their online returns system is still not yet available to return these items, see attached Therefore, I would like to keep this Revdex.com issue open until the business has delivered on it's promise of return and full refund Thank you, [redacted] ***

Hi [redacted] , Thank you so much for reaching out about this concernI am so sorry to hear that this package has not arrived and you are having issues with our siteI will go ahead and refund this order in fullI am also sending you a gift voucher to redeem as an apology Again, we are so sorry about this, but I am happy to resolve this for you! Have a great day! XOXO

Revdex.com: Thank you so much for your assistance with this matterI have accepted the store credit they've provided and mailed the product prior to September as they've instructedHowever, my initial reason for contact was that they did not publish my review that the product doesn't stretch or have extra fabric for alterationsAll reviews on the site are out of starsWhen I attempted to publish my review, there were reviews thereNow the site has reviews, none of which are mineThe store claims they are looking into why my review, the only not out of star review wasn't published

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Hello! This customer reached out to our Customer Service about the fit and sizing on some Final Sale productsThese items are on clearance and are not returnableI have updated her order to allow all her items back for a full refundI have also emailed her a free UPS return labelWe are happy to offer her a one time courtesy to send her Final Sale items back! Thank you!

Customer returned the Thinking Out Loud Black Backless Jumpsuit with signs of wear to the hygienic area of romperPlease see image for reference: [redacted] As a courtesy, we issued the customer a refund in online credit since this romper was returned to us worn and essentially damagedCustomer was not happy with this resolution so we issued a refund back to her original payment method as a huge one time courtesyAs stated in our return policy, we do not accept returns that have been worn/damagedThe total amount paid for the Thinking Out Loud Black Backless Jumpsuit was $(including tax)This amount in addition to the $shipping cost would result in a $refundThis refund was issued on 8/This is the full amount originally paid, and the full amount refundedHere are two refund transaction IDs for your reference: [redacted] ($52.68), [redacted] ($5)Lulus is not withholding any amount for damagesWe can only refund the amount the customer actually paid for the item

It looks like this issue was resolved on 1/27/We have since issued a refund in online credit for the amount of the gift, plus an additional $for any inconvenience this situation may have causedIf you have any further questions or concerns, please do not hesitate to contact usThank you

Hi [redacted] ! Thank you for reaching out to us about this order. I am sorry to hear that your order had a back ordered item. Your return is processing but I will make sure that you are refunded fully to the card you paid. There will be a $7 deduction for using our label. We offer 30 days to... make a return. If the return is postmarked within the first 10 days of receiving the package, the label is free. After this time, there will be a $7.00 charge from your refund. I will reach out to the refunding team to make sure this is processed today. If you have any further questions or concerns feel free to email back or call us at [redacted] .XOXO

Hi ***! Thank you for taking the time to leave a reviewI am sorry that you had to go through so much trouble to get your order cancelledAs two orders were placed for two different sizes, these were not the same transactionWe do not store payment information so the only way to place two
orders for different sizes is to submit the orders separatelyI do see that we we were able to get this XS order refunded. We have refunded you for your canceled order in the amount of $Here is the refund transaction ID:***This will post in 3-business days:) Again we are sorry for any trouble on our site. If you have any further questions, please feel free to reach back out to us!Have a lovely day! XOXO

Unfortunately, since we offered the courtesy for a late return and did not receive contact for another month outside the return policy when the return was attempted again, we were unable to further extend the courtesyShe was made aware of our return policy when she attempted to initiate the return, in chat, on the postcard she received with her items, and on our website: ***We are happy to grant courtesies, but due to the extensive amount of time that passed between contacts we were unable to accept her late return

Hello! This customer used a conditional coupon, which was not percentage basedShe received $off of an order $or moreAfter her return was made, the coupon no longer appliedSince this sale had tiers of discounts, we swapped the code with the next best discount instead of
the full $from her refundWe deducted $insteadWe are calling this customer as well but as a courtesy, we are refunding the full $that was deducted so her refund will be the full $total for the item sent back. We are so sorry for any inconvenienceHave a wonderful day!

The Customer had their package delivered Monday, 02/16/at 3:P.MInside all of our orders, we place a postcard with all out return information which includes that customers have days from their order date, hers was 2/6/2015, to return their itemsWhen they initiate a return
online this information is reiterated. *** *** waited until 3/22/2015, to contact us via chat to initiate a returnHere is her transcript: CUST CHATTED IN AND WANTED TO INITIATE A RETURN:[10:59:AM] ***: Hello! How may I help you today?[11:00:AM] ***: Hi ***, I received my order a little over a month ago and have been meaning to return two of the items but time has slipped by and it has been over daysIs there anything you all can do where I can still return these items and receive a refund?[11:00:AM] ***: Please give me a few moments while I look into this for you! :)[11:00:AM] ***: Thank you.[11:02:AM] ***: Unfortunately as you are outside our day deadline for returns/exchanges we are unable to accept your returnI am so sorry about that![11:03:AM] ***: So there is absolutely nothing you all can do? The items were not at all what I expected and I don't want to waste my money on a see through dress I can not ever wear.[11:04:AM] ***: The only reason I was aware of the return policy is because I just looked it upI didn't even know when I received my package.[11:05:AM] ***: I realize this is not your fault but I want my money backI work hard for my money, I do not like just throwing it away.[11:06:AM] ***: I am so sorry for any confusion regarding our return/exchange information! As your order was placed in February and it is now late March we cannot accept the items back for a refundHowever, as a one time courtesy we would be happy to let you return them for store credit![11:07:AM] ***: That will do I supposeDo I print off a return slip from the website?[11:09:AM] ***: Unfortunately, we only offer free return shipping within business days of the date that it was deliveredI am sorry about that! However, you are welcome to use your preferred shipping method to send your package back to us :)[11:10:AM] ***: Alright, is the return address on the website?[11:10:AM] ***: Yes it is![11:11:AM] ***: Thank you, have a nice day.[11:11:AM] ***: You are welcome![11:11:AM] ***: Thanks for chatting in, have a lovely day!During her chat, she was informed that she would have to provide her own label and ship it back on her own.After being granted a courtesy to be refunded in online credit, the customer waited more than another month to contact us again to initiate her return at which point we had to tell her that being months outside the return policy, we would not be able to accept her return since three of the four items are no longer available on our website

On 6/10/Lulus.com received a return from order ***Two of the items within this return showed significant signs of wash/wearPer our return policy, returns must be received in new condition; unused, unworn, and unwashedItems returned with obvious use are subject to refusalOn
6/13/we let the customer know that these (now damaged) items were ineligible for return (due to signs of wash/wear)Customer insisted that they did not wash or wear items (only tried them on)As a courtesy, we offered a refund in online creditSince the customer was still dissatisfied with this option, we eventually offered a refund back to the customer's original payment method in good faithThis refund was issued on 6/15/16. Please see images of washed/worn items below:***

Hello! The return label was confirmed on our end that it was sentWe not only emailed but left a voicemail on her provided phone numberWe are calling again right nowIf she has multiple accounts for email she might be looking at the wrong oneWe are awaiting reply from our contactWe are more than happy to send another email with the attached return label. Thank you

The customer initated the return of her itemsAfter her items were received back to our warehouse in the original box with a new label on top of our original label, she emailed in saying she received her items covered in grease and the box covered in greaseShe also stated she had items missing
from her orderWe were not notified of her items being damaged or missing until she had already processed her return and was notified she would not be receiving a refund and her items would be returned to herUpon inspection, the box was clean showing no signs of grease; however, the items inside the box showed staining completely inconsistent with what she reportedClothing was received back with stains consistent with wear including makeup, food stains, and bodily fluid stainsOur returns team photographed all her returns including the boxWe then informed her because of the stains we did receive that it appeared the items had been worn and not damaged in transit as she originally had claimedOnce we informed her that we had taken photographs of the return, she claimed she had cleaned the grease off of the cardboard box prior to returning it to usSince she did not inform us in advance of the damage or missing items, we were unable to file a claim with UPS to substantiate her claimsWe did refund a few of the less damaged items received and attempted to satisfy herWe repeatedly asked her to call in so we could verify her information, but she refused and began bombarding our customer service agents with emails demanding a refund for items she did not return to usWe did refund her for an item from a separate order that she also claimed was missingAfter several weeks of back and forth, she filed a chargeback against us for items that she returned to us worn without notifying us of the state of her returnDue to the fact that she did not follow the proper return procedure and sent us back dirty, worn clothing inconsistent with her report of damaged in transit, we did refund for everything we could and returned all her other items back to her, we would like her claim to be removedWe also can provide photos of her return for reference if needed

Hello ***, I am so sorry that your items were washed and dried then shrankI do see that a partial refund was issuedDo not worry, the rest of the order will be refunded todayPlease allow 3-business days for these funds to reflect in your accountYou will be refunded in full
:) If you have any further questions or concerns feel free to email back or call us at ***Have a lovely day! XOXO

Customer's review was not posted to the product page as our reviews must meet strict standards in that they only discuss the product; this review also included feedback on our Customer Service departmentThis customer had a prior courtesy granted in which we allowed a return of a Final Sale item on
a previous order, which is why her return request for this order was not originally grantedDue to the fact that the dress is still being sold online and was a bridal product, management approved a courtesy return for this item and provided a return label to get her refunded in LuLu*s Online Credit if postmarked by 9/2/

Check fields!

Write a review of Lulu's Fashion Lounge

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Lulu's Fashion Lounge Rating

Overall satisfaction rating

Description: Clothing - Retail

Address: 195 Humboldt Ave Ste B, Chico, California, United States, 95928-5786

Phone:

Show more...

Web:

This website was reported to be associated with Lulu's Fashion Lounge.



Add contact information for Lulu's Fashion Lounge

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated