Good Morning Claudia, I am following up on the additional complaint that Joshua has felt he did not receive the correct response he was looking for when he tried to settle the balance dueLily was able to take his call on 02/09/but was not at a proper location to bring up his account and confirm his questionsShe then forward his message to me verbally asking for me to call him back right away with the phone numbers he providedWhen returning Joshua's call around 2:50pm both numbers went straight to voicemail, in which I did leave a message with my direct phone numberI then followed up with another call at 4:00pm with leaving a message at his home number but was able to contact him on his cellPer Joshua he only wanted to confirm the balance due and have a new statement sent out which was doneThis is all documented in the patients chartAs of today I attempted to reach Joshua on both lines provided leaving a message with my direct number in order to clarify any further concerns regarding the balance due Thank you for your timeMikki S [redacted]
Dear Revdex.com representative,Please note we are not members of the Revdex.com. However, we will respond to this correspondence per your request. The customer/patient contacted us to inquire about his payment. At the time the patient called, the payment had not been posted to the...
account and we asked the patient to email proof of payment. As soon as we received this documentation, we posted the payment to his account. The patient is requesting an adjustment. Please note we are unable to provide any billing adjustments as the balance on the account is due to the insurance benefits and coinsurance which we have to follow by law. Due to the nature of our business, we do not have a purchase price as stated int he complaint of $116.64, the disputed amount of $38.30 is the payment amount the patient made, which has been applied to his account. According to Revdex.com, [redacted]=3, the Revdex.com does not handle complaints that involve seeking an apology. The patient/customer’s concerns were addressed when the patient contacted us. Therefore, we believe the matter was resolved directly with the patient and the complaint was unnecessary. If the patient would like to discuss the account further, we will gladly review his account and apologize for any inconveniences.Thank you.Liliana P[redacted]Office [redacted]Independent Hospitalists, PLLC[redacted]
Good Morning Claudia,
I am following up on the additional complaint that Joshua has felt he did not receive the correct response he was looking for when he tried to settle the balance due. Lily was able to take his call on 02/09/2016 but was not at a proper location to bring up his account and confirm his questions. She then forward his message to me verbally asking for me to call him back right away with the 2 phone numbers he provided. When returning Joshua's call around 2:50pm both numbers went straight to voicemail, in which I did leave a message with my direct phone number. I then followed up with another call at 4:00pm with leaving a message at his home number but was able to contact him on his cell. Per Joshua he only wanted to confirm the balance due and have a new statement sent out which was done. This is all documented in the patients chart. As of today I attempted to reach Joshua on both lines provided leaving a message with my direct number in order to clarify any further concerns regarding the balance due.
Thank you for your time.
Mikki S.
[redacted]
The patient never contacted the business. The patient's husband (Joshua) who is also primary insurance holder did. I (Joshua) called whoever signed the response today (01/09) to settle the bill and she was unable to assist me (her response stated to call for assistance). She was rude and belligerent and refused to help me. She said she was going to have someone call me back in 5 minutes, but never did. I provided my home and cell number. At this time, I am looking for confirmation of balanced owed via snail mail and want to ensure no late fess, penalties or negative credit bureau reporting have been assessed Additionally, if the business is unable to offer an apology, can they at least explain why and how the payments did not post correctly?
Good Morning Claudia, I am following up on the additional complaint that Joshua has felt he did not receive the correct response he was looking for when he tried to settle the balance dueLily was able to take his call on 02/09/but was not at a proper location to bring up his account and confirm his questionsShe then forward his message to me verbally asking for me to call him back right away with the phone numbers he providedWhen returning Joshua's call around 2:50pm both numbers went straight to voicemail, in which I did leave a message with my direct phone numberI then followed up with another call at 4:00pm with leaving a message at his home number but was able to contact him on his cellPer Joshua he only wanted to confirm the balance due and have a new statement sent out which was doneThis is all documented in the patients chartAs of today I attempted to reach Joshua on both lines provided leaving a message with my direct number in order to clarify any further concerns regarding the balance due Thank you for your timeMikki S [redacted]
Dear Revdex.com representative,Please note we are not members of the Revdex.com. However, we will respond to this correspondence per your request. The customer/patient contacted us to inquire about his payment. At the time the patient called, the payment had not been posted to the...
account and we asked the patient to email proof of payment. As soon as we received this documentation, we posted the payment to his account. The patient is requesting an adjustment. Please note we are unable to provide any billing adjustments as the balance on the account is due to the insurance benefits and coinsurance which we have to follow by law. Due to the nature of our business, we do not have a purchase price as stated int he complaint of $116.64, the disputed amount of $38.30 is the payment amount the patient made, which has been applied to his account. According to Revdex.com, [redacted]=3, the Revdex.com does not handle complaints that involve seeking an apology. The patient/customer’s concerns were addressed when the patient contacted us. Therefore, we believe the matter was resolved directly with the patient and the complaint was unnecessary. If the patient would like to discuss the account further, we will gladly review his account and apologize for any inconveniences.Thank you.Liliana P[redacted]Office [redacted]Independent Hospitalists, PLLC[redacted]
Good Morning Claudia,
I am following up on the additional complaint that Joshua has felt he did not receive the correct response he was looking for when he tried to settle the balance due. Lily was able to take his call on 02/09/2016 but was not at a proper location to bring up his account and confirm his questions. She then forward his message to me verbally asking for me to call him back right away with the 2 phone numbers he provided. When returning Joshua's call around 2:50pm both numbers went straight to voicemail, in which I did leave a message with my direct phone number. I then followed up with another call at 4:00pm with leaving a message at his home number but was able to contact him on his cell. Per Joshua he only wanted to confirm the balance due and have a new statement sent out which was done. This is all documented in the patients chart. As of today I attempted to reach Joshua on both lines provided leaving a message with my direct number in order to clarify any further concerns regarding the balance due.
Thank you for your time.
Mikki S.
[redacted]
The patient never contacted the business. The patient's husband (Joshua) who is also primary insurance holder did. I (Joshua) called whoever signed the response today (01/09) to settle the bill and she was unable to assist me (her response stated to call for assistance). She was rude and belligerent and refused to help me. She said she was going to have someone call me back in 5 minutes, but never did. I provided my home and cell number. At this time, I am looking for confirmation of balanced owed via snail mail and want to ensure no late fess, penalties or negative credit bureau reporting have been assessed Additionally, if the business is unable to offer an apology, can they at least explain why and how the payments did not post correctly?