Luma Comfort Corporation

Purchased a *** drawer in January of 2020, it was not as requested. Returned it using their *** label as received in the original box and package. It has been almost 45 days since they received it and they still have not issued a refund.

Purchased a *** drawer in January of 2020, it was not as requested. Returned it using their *** label as received in the original box and package. It has been almost 45 days since they received it and they still have not issued a refund.

1. On 12 December 2019, purchased the following Luma Comfort product from Amazon.com:
Luma Comfort Portable Clear Ice Maker 28 lb Daily, Perfect Countertop Icemaker Machine, IM200SS Stainless Steel

2. Product delivered 14 December 2019.

3. Ice Maker hooked up 16 December 2019. Upon hookup, ice maker produced a (compressor?) noise so loud, two people standing in the room have to shout to be heard.

4. Talked to Amazon.com. They said they'd need me to talk to Luma Comfort.

5. Amazon gave me a service number for Luma: ***. That number does not identify as Luma; it wants you to enter an extension if you know it. It disconnects you if you cannot do this. I tracked down another service number (***) which is assigned to "Google Customer" rather than to Luma.

6. This Revdex.com site gave me yet a 3rd service number (***). Customer service rep denied they are Luma Comfort. I asked to speak to supervisor. Denied ("he'll call you back"; did not). Rep then *confirmedthis number is "also" Luma. Would not provide supervisor's name.

7. Amazon cannot contact Luma. I cannot contact Luma.

1. On 12 December 2019, purchased the following Luma Comfort product from Amazon.com:
Luma Comfort Portable Clear Ice Maker 28 lb Daily, Perfect Countertop Icemaker Machine, IM200SS Stainless Steel

2. Product delivered 14 December 2019.

3. Ice Maker hooked up 16 December 2019. Upon hookup, ice maker produced a (compressor?) noise so loud, two people standing in the room have to shout to be heard.

4. Talked to Amazon.com. They said they'd need me to talk to Luma Comfort.

5. Amazon gave me a service number for Luma: ***. That number does not identify as Luma; it wants you to enter an extension if you know it. It disconnects you if you cannot do this. I tracked down another service number (***) which is assigned to "Google Customer" rather than to Luma.

6. This Revdex.com site gave me yet a 3rd service number (***). Customer service rep denied they are Luma Comfort. I asked to speak to supervisor. Denied ("he'll call you back"; did not). Rep then *confirmedthis number is "also" Luma. Would not provide supervisor's name.

7. Amazon cannot contact Luma. I cannot contact Luma.

Purchased unit from NewAir. Water pump stopped working. Customer service advised me to replace and sent replacement part with instructions. The part is not the correct one, although they insist it is. The instructions are faulty and very dangerous for some to attempt.

Purchased unit from NewAir. Water pump stopped working. Customer service advised me to replace and sent replacement part with instructions. The part is not the correct one, although they insist it is. The instructions are faulty and very dangerous for some to attempt.

The Worst!!
On 06/12/19 purchased the ***-1 Evaporative Cooler and Fan |White| ***. I did not get an email confirmation of the order. I called the customer service dept and they emailed it to me. This was the first problem. I received the Item and it failed to get cool as described. I called customer service and requested a return. The item was returned on 06/21/19. New Air received the item on 0/6/25/19. On 0715/19 I called customer service to inquire on the status of my refund. The Customer Service rep explained I would receive the refund within 5-7 bus days. On 07/30/1 9 I contacted customer service. The Customer Service rep explained the refund was in progress. I took an extra step and sent an email to ***

The response as follows
On Wed, 31 Jul at 7:52 AM ***@***.com wrote
Hi Wendy
Thank you for contacting ***. I apologize for any inconvenience this may have caused. We will be issuing the refund today and it typically takes 3 to 5 business days to show up on your account depending on your bank.

Once again, I am sorry for the delay. If you have any further questions feel free to reach out to us. Have a great day

Thank you,
Straton
Customer Service Lead
*** Appliances
Toll free: ***
To date I have not received a refund.

Please Assist with this matter.
Thanks

The Worst!!
On 06/12/19 purchased the ***-1 Evaporative Cooler and Fan |White| ***. I did not get an email confirmation of the order. I called the customer service dept and they emailed it to me. This was the first problem. I received the Item and it failed to get cool as described. I called customer service and requested a return. The item was returned on 06/21/19. New Air received the item on 0/6/25/19. On 0715/19 I called customer service to inquire on the status of my refund. The Customer Service rep explained I would receive the refund within 5-7 bus days. On 07/30/1 9 I contacted customer service. The Customer Service rep explained the refund was in progress. I took an extra step and sent an email to ***

The response as follows
On Wed, 31 Jul at 7:52 AM ***@***.com wrote
Hi Wendy
Thank you for contacting ***. I apologize for any inconvenience this may have caused. We will be issuing the refund today and it typically takes 3 to 5 business days to show up on your account depending on your bank.

Once again, I am sorry for the delay. If you have any further questions feel free to reach out to us. Have a great day

Thank you,
Straton
Customer Service Lead
*** Appliances
Toll free: ***
To date I have not received a refund.

Please Assist with this matter.
Thanks

I purchased a new Luma MF24B 24" Commercial Misting Fan on March 30, 2018 for $500. A plastic *** used to tighten the fan oscillation movement broke and needed to be replaced. I have now spent almost 2 months going back and forth with their Customer Service to get it replaced, but they keep telling me that part isn't on the fan! I have sent them tons of photos showing them the part, but all I've been getting is the run around from them. I have called several times, spoke with several different folks, but am getting no where with them! I now have a non functioning $500 fan and am getting zero customer support from this company. I don't know what else to do. I have all the emails, photos I sent them, verification of my fan model that I sent them. There is no excuse for this in this day and age. I don't have a lot of disposable income and haven't been able to use my fan at all this summer. Appreciate your help!

I purchased a new Luma MF24B 24" Commercial Misting Fan on March 30, 2018 for $500. A plastic *** used to tighten the fan oscillation movement broke and needed to be replaced. I have now spent almost 2 months going back and forth with their Customer Service to get it replaced, but they keep telling me that part isn't on the fan! I have sent them tons of photos showing them the part, but all I've been getting is the run around from them. I have called several times, spoke with several different folks, but am getting no where with them! I now have a non functioning $500 fan and am getting zero customer support from this company. I don't know what else to do. I have all the emails, photos I sent them, verification of my fan model that I sent them. There is no excuse for this in this day and age. I don't have a lot of disposable income and haven't been able to use my fan at all this summer. Appreciate your help!

I purchased a newair evaporative cooler. The pump lasted 4 months and failed. After several weeks they replaced the cooler with a new one. I received the new one in the middle of August 2018. I used the unit for approximately 2 months. When I took it out for the summer of 2019, the pump did not work. I contacted the customer service department. I was still within the years warranty time. After several emails back and forth the customer service person said the warranty on the second unit was 30 days. I received the second unit with the same one year warranty, and the company would not honor the warranty. My husband and I are retired and on a fixed income. We are now stuck with a $200.00+ fan.

I purchased a newair evaporative cooler. The pump lasted 4 months and failed. After several weeks they replaced the cooler with a new one. I received the new one in the middle of August 2018. I used the unit for approximately 2 months. When I took it out for the summer of 2019, the pump did not work. I contacted the customer service department. I was still within the years warranty time. After several emails back and forth the customer service person said the warranty on the second unit was 30 days. I received the second unit with the same one year warranty, and the company would not honor the warranty. My husband and I are retired and on a fixed income. We are now stuck with a $200.00+ fan.

They build a product that cost over $600 and because of a lost receipt I have a mini fridge that has never been used once that cannot be repaired because of their design that makes the unit unserviceable.

They build a product that cost over $600 and because of a lost receipt I have a mini fridge that has never been used once that cannot be repaired because of their design that makes the unit unserviceable.

Purchased refurbished product from merchant/manufacturer storefront on ***. Item was manufacturer refurbished, yet sales page did not state that refurbished product would not be covered under manufacturer's 1 year warranty or that warranty would be limited in any fashion. Product began leaking water and contacted manufacturer for warranty claim and provided sales receipt to validate. Manf. responded that item was only valid for 90 day warranty. Requested manf. provide information where this information was posted and received no response x1 week. Phoned manf. to inquire further and was directed to ambiguous language in the warranty that warranty "does not apply in all cases," yet did not expressly define these limitations ANYWHERE. Per *** policy for sale of refurbished items, "The manufacturer's or refurbisher's warranty must apply and should be included in the listing comments." - it did not state such. Additionally the warranty violates several articles of the Magnuson-Moss Warranty Act, specifically. As the manf. provided a written warranty, the Act must be followed. This warranty uses ambiguous language, and contains deceptive or misleading terms. It does not expressly define what is covered and what is not per the Act. Per the Act, "Generally, if you wish to impose on your customers any obligations other than notifying you that they need service, you must state these obligations in your warranty. Also, if you wish to establish any other conditions, limitations, or terms that you intend to enforce, you must state them in your warranty; you cannot have "hidden" requirements. "

NewAir has failed to manage accountability on the warranty as stated and sold and imposes exclusions not expressed and in providing a written warranty waves the right for any implied exclusions.

Purchased refurbished product from merchant/manufacturer storefront on ***. Item was manufacturer refurbished, yet sales page did not state that refurbished product would not be covered under manufacturer's 1 year warranty or that warranty would be limited in any fashion. Product began leaking water and contacted manufacturer for warranty claim and provided sales receipt to validate. Manf. responded that item was only valid for 90 day warranty. Requested manf. provide information where this information was posted and received no response x1 week. Phoned manf. to inquire further and was directed to ambiguous language in the warranty that warranty "does not apply in all cases," yet did not expressly define these limitations ANYWHERE. Per *** policy for sale of refurbished items, "The manufacturer's or refurbisher's warranty must apply and should be included in the listing comments." - it did not state such. Additionally the warranty violates several articles of the Magnuson-Moss Warranty Act, specifically. As the manf. provided a written warranty, the Act must be followed. This warranty uses ambiguous language, and contains deceptive or misleading terms. It does not expressly define what is covered and what is not per the Act. Per the Act, "Generally, if you wish to impose on your customers any obligations other than notifying you that they need service, you must state these obligations in your warranty. Also, if you wish to establish any other conditions, limitations, or terms that you intend to enforce, you must state them in your warranty; you cannot have "hidden" requirements. "

NewAir has failed to manage accountability on the warranty as stated and sold and imposes exclusions not expressed and in providing a written warranty waves the right for any implied exclusions.

Our Newair wine cooler AW280-E stopped cooling at the beginning of June, 6 months after purchasing the unit. We bought it on 12-2-16. I contacted Newair by email on June 11 after attempting to call the company numerous times. I was on hold for over.35 minutes every time. After my first email, I received a response back asking to provide proof of purchase, which I did. They advised it was most likely the cooling system that needed to be replaced. They offered to send one but I would have to call. Once again, I could not get anyone on the phone. I emailed again to request a call from them. I received a call with another number to call and an extension. I call the number daily, except weekends, and leave a message with an order number, ***. The cooler has been down 2 months and still no response from Newair. I have yet to get a call back or responses to repeated emails. Newair says they have the highest ranked customer satisfaction. However, they do not follow through with what they promise.