LumaSlim Garcinia

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 03/26/and paid the shipping and handling fees of $and $4.95.The trial expired on 04/13/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/13/$for the Forskolin and $for the Garcinia.Due to no cancellation the autoship program took effect.The following month on 05/13/the customer was charged for new shipments,$for the Forskolin and $for the Garcinia,however the charge of $for the Garcinia was declined.Customer contacted our Customer Service on 05/15/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the following refunds,$for the Forskolin charged on 04/13/2017, $for the Garcinia charged on 04/13/2017, and $for the Forskolin charged on 05/13/for any misunderstanding when placing the orderHere are the refund confirmations:Refunded txn: [redacted] for $dated 05/24/Refunded txn: [redacted] for $dated 05/24/ Refunded txn: [redacted] for $dated 05/24/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

January 16, After reviewing Mr [redacted] complaint, we would like to apologize for the misunderstandingWe do not offer sample sizes, we allow our customers to try our full day supply of product at only the cost of shipping and handling for a limited time of daysOnce the trial period expires, if not cancelled, you are billed the retail price of the product and enrolled in a monthly subscription to see continuous results at your convenienceOur records indicate that he was refunded a total amount of $by his financial institution through the chargeback process when he disputed these chargesAt this time, we would like to confirm that his account with us has been cancelled; therefore, he will not receive any further shipmentsWe hope he is satisfied with our business and we would like to apologize for any inconveniences this may have causedSincerely, Customer Support

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia supplements on a day trial basis back on 05/18/and paid the shipping and handling fee of $4.95.The customer contacted our customer service on 05/23/and requested a cancellation.Our customer service offered the customer an extension to allow the customer more time to try before deciding to cancel,which the customer accepted.Our customer service moved the customer’s trial end date to 06/21/and informed the customer to call back on 06/19/if the still wished to cancel On 06/21/the customer was subsequently charged $for the original shipment due to the customer not contacting our customer service to cancel.Due to no cancellation the autoship program took effect.The following month on 07/21/the customer was charged $for a new shipment.The following month on 08/21/the customer was charged again $for a new shipment.Customer contacted our Customer Service on 08/28/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a courtesy refund for the charge on 08/21/2017, $for any misunderstanding when placing their order.Here is the refund confirmation:$Trans ID: [redacted] dated 09/12/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

After reviewing Ms [redacted] ' complaint, we would like to apologize for the misunderstandingWe do not offer sample sizes, and for this reason you are sent a full day supply of our productIf you do not cancel, you are billed the retail price of the productOur records indicate we cancelled Ms [redacted] ' account when a bank rep called in on her behalf on 10/We attempted to process refunds for the amount of $but encountered an electronic error and so we will issue a refund checkPlease allow 10-business days for the check to arrive at Ms [redacted] ' physical addressIn addition, her account with us has been cancelled; therefore, she will not receive any further shipmentsWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have Caused.Sincerely,Customer Support

December 13th, 2017After reviewing Ms. [redacted] complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason you are given 14 days to try the full 30 day supply at only the cost of shipping and handling. Once your trial period expires, you are billed... the retail price of the product. Our records indicate Ms. [redacted] was previously refunded $59.99 which allowed her to keep our product. Because customer satisfaction is very important to us, we have refunded her for the remaining charge of $19.99. In addition, we attempted to refund her for the additional charge of $79.99 but experienced an electronic error. A refund check was issued to Ms. [redacted] for the amount of $79.99. Please allow 10-15 business days for the refund to arrive at her physical address. Her account with us has been cancelled; therefore she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.Sincerely,Customer Supprto

October 19, After reviewing Ms [redacted] complaint we would like to apologize for the misunderstandingBecause we do not offer sample sizes, we allow our customers to try our full day supply of product at only the cost of shipping and handling for a limited time of daysOnce your trial period expires, you are billed the retail price of the product and enrolled in a subscription to see more effective results with our productOur records indicate Ms [redacted] accepted a 35% refund on a recorded line when she called in on 10/Because customer satisfaction is very important to us, we have refunded the remaining amountsA total of $has been reimbursed to Ms [redacted] Please allow 3-business days for these credits to process on to her bank accountIn addition, her account with us was previously cancelled; therefore, she will not receive any further shipmentsWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have causedSincerely, Customer Support

December 13th, 2017After reviewing Ms*** complaint, we would like to apologize for the misunderstandingWe do not offer sample sizes and for this reason you are given days to try the full day supply at only the cost of shipping and handlingOnce your trial period expires, you are billed the retail price of the productOur records indicate Ms*** was previously refunded $which allowed her to keep our productBecause customer satisfaction is very important to us, we have refunded her for the remaining charge of $In addition, we attempted to refund her for the additional charge of $but experienced an electronic errorA refund check was issued to Ms*** for the amount of $Please allow 10-business days for the refund to arrive at her physical addressHer account with us has been cancelled; therefore she will not receive any further shipmentsWe hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.Sincerely,Customer Supprto

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I was rebilled the full amount and cancelled due to the product does not work They are not honoring their 100% guarantee. I am requesting the $to be credited. ]
Regards,
*** ***

After reviewing Ms***'s complaint, we would like to apologize for the misunderstandingWe do not offer sample sizes, and for this reason you are sent a full day supply of our productIf you do not cancel, you are billed the retail price of the productOur records indicate Ms*** contacted
us on 11/via email and had her account with us cancelledAt this time, she will not receive any further shipmentsCancellation confirmation emails were sent to the email address she provided upon filing her complaintWe hope she is satisfied with our business we would like to apologize for any inconveniencesthis may have Caused.Sincerely,Customer Support

December 13, 2017After reviewing Ms. [redacted] complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason you are sent a full 30 day supply and are given 14 days to try the product at just the cost of shipping and handling. Once your trial period...

expires, you are billed the retail price of the product and enrolled in a monthly subscription to see more results with our product. Our records indicate Ms. [redacted] accepted a 50% refund on a recorded line to keep our product when she called in on 12/12. Because customer satisfaction is very important to us, we have processed the remaining balance. Please allow 3-5 business days for the refund amount of $42.45 to process on to her bank account. In addition, we attempted to process a refund for the other charge of $79.95 that occurred on 12/06 but we encountered an electronic error. We will be issuing a check for the charge. Please allow 10-15 business days for the check to arrive. Ms. [redacted] account with us was also cancelled; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.Sincerely,Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 03/26/2017 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 04/13/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/13/2017 $79.99 for the Forskolin and $79.95 for the Garcinia.Due to no cancellation the autoship program took effect.The following month on 05/13/2017 the customer was charged for new shipments,$84.98 for the Forskolin and $84.90 for the Garcinia,however the charge of $84.90 for the Garcinia was declined.Customer contacted our Customer Service on 05/15/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the following refunds,$79.99 for the Forskolin charged on 04/13/2017, $79.95 for the Garcinia charged on 04/13/2017, and $84.98 for the Forskolin charged on 05/13/2017 for any misunderstanding when placing the order. Here are the refund confirmations:Refunded txn: [redacted] for $84.98 dated 05/24/2017. Refunded txn: [redacted] for $79.99 dated 05/24/2017.      Refunded txn: [redacted] for $79.95 dated 05/24/2017. Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

After reviewing Ms. [redacted]' complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes, and for this reason you are sent a full 30 day supply of our product. If you do not cancel, you are billed the retail price of the product. Our records indicate we cancelled Ms....

[redacted]' account when a bank rep called in on her behalf on 10/16. We attempted to process refunds for the amount of $159.94 but encountered an electronic error and so we will issue a refund check. Please allow 10-15 business days for the check to arrive at Ms. [redacted]' physical address. In addition, her account with us has been cancelled; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have Caused.Sincerely,Customer Support

December 13th, 2017After reviewing Ms. [redacted] complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason you are given 14 days to try the full 30 day supply at only the cost of shipping and handling. Once your trial period expires, you are billed...

the retail price of the product. Our records indicate Ms. [redacted] was previously refunded $59.99 which allowed her to keep our product. Because customer satisfaction is very important to us, we have refunded her for the remaining charge of $19.99. In addition, we attempted to refund her for the additional charge of $79.99 but experienced an electronic error. A refund check was issued to Ms. [redacted] for the amount of $79.99. Please allow 10-15 business days for the refund to arrive at her physical address. Her account with us has been cancelled; therefore she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.Sincerely,Customer Supprto

January 16, 2018 After reviewing Mr. [redacted] complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes, we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 18 days. Once the trial period...

expires, if not cancelled, you are billed the retail price of the product and enrolled in a monthly subscription to see continuous results at your convenience. Our records indicate that he was refunded a total amount of $79.95 by his financial institution through the chargeback process when he disputed these charges. At this time, we would like to confirm that his account with us has been cancelled; therefore, he will not receive any further shipments. We hope he is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, Customer Support

October 19, 2017 After reviewing Ms. [redacted] complaint we would like to apologize for the misunderstanding. Because we do not offer sample sizes, we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial...

period expires, you are billed the retail price of the product and enrolled in a subscription to see more effective results with our product. Our records indicate Ms. [redacted] accepted a 35% refund on a recorded line when she called in on 10/03. Because customer satisfaction is very important to us, we have refunded the remaining amounts. A total of $110.46 has been reimbursed to Ms. [redacted]. Please allow 3-5 business days for these credits to process on to her bank account. In addition, her account with us was previously cancelled; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Sincerely, Customer Support

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia supplements on a 14 day trial basis back on 05/18/2017 and paid the shipping and handling fee of $4.95.The customer contacted our customer service on 05/23/2017 and requested a cancellation.Our customer service offered the customer an extension to allow the customer more time to try before deciding to cancel,which the customer accepted.Our customer service moved the customer’s trial end date to 06/21/2017 and informed  the customer to call back on 06/19/2017 if the still wished to cancel.  On 06/21/2017 the customer was subsequently charged $79.95 for the original shipment due to the customer not contacting our customer service to cancel.Due to no cancellation the autoship program took effect.The following month on 07/21/2017 the customer was charged $84.90 for a new shipment.The following month on 08/21/2017 the customer was charged again $84.90 for a new shipment.Customer contacted our Customer Service on 08/28/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a courtesy refund for the charge on 08/21/2017, $84.90 for any misunderstanding when placing their order.Here is the refund confirmation:$84.90 Trans ID:[redacted] dated 09/12/2017. Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

After reviewing Mr. [redacted] complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes, and for this reason you are sent a full 30 day supply of our product. If you do not cancel, you are billed the retail price of the product. Our records indicate we cancelled Mr....

[redacted] emailed in and had his account cancelled on 11/12. We encountered an electronic error while attempting to process a refund for the amount of $164.85 and so we will be issuing a check for this amount. Please allow 10-15 business days for the refund to arrive at Mr. [redacted] physical address. In addition, he will not receive any further shipments. We hope he is satisfied with our business and we would like to apologize for any inconveniences this may have caused.Sincerely,Customer Support