Lumberton Family Funeral Home, LLC

Initial Business Response / [redacted] (1000, 5, 2017/01/10) */ Contact Name and Title: [redacted] SrMgrCC Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @matildajaneclothing.com Customer was fully refunded for order XXXXXXXX a total of [redacted] on 1/10/although a difference of [redacted] was requested We communicated this goodwill gesture with the customer via email Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2017/01/10) */ Contact Name and Title: [redacted] SrMgrCC Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @matildajaneclothing.com Customer was fully refunded for order XXXXXXXX a total of [redacted] on 1/10/although a difference of [redacted] was requestedWe communicated this goodwill gesture with the customer via email Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2017/04/28) */
A return for order XXXXXXX was received back to Matilda Jane from the customer on 4/7/and processed on 4/10/The newly requested product was delivered via Fed Ex Express to the customer on 4/24/In addition, we provided a *** gift card
to the customer to cover any shipping charges
Initial Consumer Rebuttal /* (3000, 7, 2017/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never received a gift card or a difference in the amount of the order even though I was told this was going to be done there is no gift cards loaded to my account or was mailed or emailed to meSo I'm still out a loss of *** one of a refund of *** and *** for my inconvenience and they didn't have the size in a shirt I wanted by the time of the returnWhat happened to the gift card I was promised and the difference amount?
Final Business Response /* (4000, 16, 2017/05/15) */
We responded again to *** *** by sending a *** gift card to ***@aol.comShe has been fully compensated for all out of pocket expenses incurred

Initial Business Response /* (1000, 8, 2016/12/22) */
Contact Name and Title: *** *** Manager
Contact Phone: ***
Contact Email: ***@matildajaneclothing.com
*** *** Clothing provided a full refund *** to said customer on 11/24/16-days after we received the
return in the form of check (customer's original form of payment) in accordance to our return and exchange policy
As a gesture of goodwill, we are also sending an additional *** for return shipping fees to said customer

Initial Business Response /* (1000, 5, 2017/04/28) */
A return for order XXXXXXX was received back to Matilda Jane from the customer on 4/7/and processed on 4/10/The newly requested product was delivered via Fed Ex Express to the customer on 4/24/ In addition, we provided a *** gift card
to the customer to cover any shipping charges
Initial Consumer Rebuttal /* (3000, 7, 2017/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never received a gift card or a difference in the amount of the order even though I was told this was going to be done there is no gift cards loaded to my account or was mailed or emailed to meSo I'm still out a loss of *** one of a refund of *** and *** for my inconvenience and they didn't have the size in a shirt I wanted by the time of the returnWhat happened to the gift card I was promised and the difference amount?
Final Business Response /* (4000, 16, 2017/05/15) */
We responded again to *** *** by sending a *** gift card to ***@aol.com She has been fully compensated for all out of pocket expenses incurred

Initial Business Response /* (1000, 5, 2017/01/10) */
Contact Name and Title: *** *** SrMgrCC
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@matildajaneclothing.com
Customer was fully refunded for order XXXXXXXX a total of *** on 1/10/although a difference of *** was
requested We communicated this goodwill gesture with the customer via email
Initial Consumer Rebuttal /* (2000, 7, 2017/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2016/12/22) */
Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@matildajaneclothing.com
[redacted] Clothing provided a full refund [redacted] to said customer on 11/24/16-6 days after we received the...

return in the form of check (customer's original form of payment) in accordance to our return and exchange policy.
As a gesture of goodwill, we are also sending an additional [redacted] for return shipping fees to said customer.

Initial Business Response /* (1000, 5, 2017/01/10) */
Contact Name and Title: [redacted] Sr. Mgr. CC
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@matildajaneclothing.com
Customer was fully refunded for order XXXXXXXX a total of [redacted] on 1/10/17 although a difference of [redacted] was...

requested. We communicated this goodwill gesture with the customer via email.
Initial Consumer Rebuttal /* (2000, 7, 2017/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)