Lumidaire Anti-Aging Face Cream

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As you can see by the attached screenshot they have only offered to refund half of the amount of which I asked forThey told you they were refunding the full amount but emailed me they were only refunding halfIf they refund the entire $and send ME an email confirming they have cancelled the membership I didn't sign up for, then I will be satisfied I do not understand how a company can charge for a product or service without providing either...it's stealingI want the full amount ($179.48) and a confirmation from them that the account is closed Regards, [redacted]

We are in receipt of your complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on February 5, Furthermore, we confirm that the customer’s account has been closed and will receive no further chargesPlease allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

We are in receipt of your complaint on behalf of the customerIt looks like the customer has filed for a chargeback for these orders so we will work with their bank to have this resolvedFurthermore, we confirm that the customer’s account has been closed and will receive no further chargesPlease allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

To: [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our face cream and eye serum on a day trial basis back on 11/18/and paid the shipping and handling fees of $and $The trial expired on 12/03/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/03/2017: $for the eye serum and $for the face cream.The customer contacted our Customer Service on 12/07/and requested refundsWe immediately cancelled their account and processed a 25% refund for each product: $for the eye serum and $for the face creamHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining 75% refund for the charges on 12/03/for any misunderstanding when placing the orderHere are the refund confirmations:$Trans-ID: [redacted] dated 01/08/$Trans ID: [redacted] dated 01/08/The refund of $should reflect on customer’s account within to business days and the refund of $will mailed as a check in 4-weeksPlease relay this information to our customer and feel free to let us know should you have further questions

We are in receipt of your complaint on behalf of the customerWe understand the customer frustrations and have responded to the complaint by providing a full refund of $on August 22, Furthermore, we confirm that the customer’s account has been closed and will receive no further
chargesPlease allow up to business days for the credit to show from the refunded dateAlso, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the productThe customer is automatically signed onto our monthly subscription until they call in and ask to cancel the productAfter the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refundNevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are in receipt of your complaint on behalf of the customer.  We understand the customer frustrations and have responded to the complaint by providing a full refund of $179.48 on February 5, 2018. Furthermore, we confirm that the customer’s account has been closed and will receive no further...

charges. Please allow up to 10 business days for the credit to show from the refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.

We are in receipt of your complaint on behalf of the customer. It looks like the customer has filed for a chargeback for these orders so we will work with their bank to have this resolved. Furthermore, we confirm that the customer’s account has been closed and will receive no further charges. Please...

allow up to 10 business days for the credit to show from the refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription.

To: [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our face cream and eye serum on a 14 day trial basis back on 11/18/2017 and paid the shipping and handling fees of $4.95 and $3.95. The trial expired on 12/03/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/03/2017: $89.77 for the eye serum and $89.71 for the face cream.The customer contacted our Customer Service on 12/07/2017 and requested refunds. We immediately cancelled their account and processed a 25% refund for each product: $22.44 for the eye serum and $22.43 for the face cream. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining 75% refund for the charges on 12/03/2017 for any misunderstanding when placing the order. Here are the refund confirmations:$67.33 Trans-ID: [redacted] dated 01/08/2018. $67.28 Trans ID: [redacted] dated 01/08/2018. The refund of $67.33 should reflect on customer’s account within 3 to 7 business days and the refund of $67.28 will mailed as a check in 4-6 weeks. Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As you can see by the attached screenshot they have only offered to refund half of the amount of which I asked for. They told you they were refunding the full amount but emailed me they were only refunding half. If they refund the entire $179.48 and send ME an email confirming they have cancelled the membership I didn't  sign up for, then I will be satisfied.  I do not understand how a company can charge for a product or service without providing either...it's stealing. I want the full amount ($179.48) and a confirmation from them that the account is closed.
Regards,
[redacted]