Luminis Advanced Skin Care

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously Before customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Luminis Anti-Aging and the Belle Epoque) on a day trial basis back on 09/23/and paid the shipping and handling fees of $and $Customer contacted our Customer Service on 09/26/and requested for the subscription to be cancelled, which we did However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 09/23/for the Luminis Anti-Aging in the amount of $for any misunderstanding when placing the order We will also be issuing a refund for the charge on 09/23/for the Belle Epoque in the amount of $Here are the refund confirmations:$Trans ID: [redacted] dated 10/24/ $Trans ID: [redacted] dated 10/24/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.Belle Epoque Youth Activating Eye Cream [redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 11/24/and paid the shipping and handling fees of $and $Our records indicate the customer returned the product on 12/07/Therefore, we cancelled the account and nothing else was charged to the customerThe charge of $mentioned within the complaint, was never charged from our companyPlease relay this information to our customer and feel free to let us know should you have further questions.Luminis Advanced Skincare Anti-Aging Facial TreatmentEmail:[email protected] Free Number: 1(877) 497-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me and appreciated I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAdditionally, for the business's reference, I have attached the email cancellation originally sent prior to the deadline Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
My complaint is the merchandise I received in Jan., I kept and paid for the first shipmentI have bank records of all thatI returned the product unopened on 1/17/They received it on 1/19/I have post office confirmationAll I want is my $owed me since JanuaryThey keep saying they credited my account on Jan20, but the money has NOT reached my bankWe've call the bank many times - no moneyWe've been hung up on several times by these people and we are very tired of this treatmentThey could send a check instead of sending to the bank I tried to send copies of my bank statements and post office receipt but my tablet says I don't have enough memoryPLEASE HELP USThese people are stealing our moneyThank you

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Belle Epoque and the Luminis) on a day trial basis back on 09/24/and paid the shipping and handling fees of $and $The trial expired on 10/09/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/09/$for the Belle Epoque and $for the Luminis.Customer had contacted our Customer Service on 10/09/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a courtesy refund of $for the Belle Epoque which the customer accepted.However, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $for the Belle Epoque and a full refund of $for the Luminis charged on 10/09/Here are the refund confirmations:$Trans ID:*** dated 12/08/2016. $Trans ID:*** dated 12/08/2016..Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

I am sending copies of my bank statements, 3, and post office receipt where I returned productI am not that knowledgeable on sending things so please let me know if you don't receive them

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Belle Epoque and the Luminis) on a day trial basis back on 10/16/and paid the shipping and handling fees of $and $4.94.Customer had contacted our Customer Service on 10/20/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the accountPlease relay this information to our customer and feel free to let us know should you have further questions.Luminis Advanced Skincare Anti-Aging Facial Treatment***
*** *** *** *** ***

As previously stated,the charge of $97.41 mentioned within the complaint, was never charged from our company. Please direct the complaint to the correct party. We appreciate your understanding.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 11/24/2016 and paid the shipping and handling fees of $6.94 and $4.94. Our records indicate the customer returned the product on 12/07/2016. Therefore, we cancelled the account and nothing else was charged to the customer. The charge of $97.41 mentioned within the complaint, was never charged from our company. Please relay this information to our customer and feel free to let us know should you have further questions.Luminis Advanced Skincare Anti-Aging Facial TreatmentEmail:[email protected] Free Number: 1(877) 497-1088

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me and appreciated.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Additionally, for the business's reference, I have attached the email cancellation originally sent prior to the deadline.
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Luminis Anti-Aging and the Belle Epoque) on a 14 day trial basis back on 09/23/2016 and paid the shipping and handling fees of $5.95 and $5.95. Customer contacted our Customer Service on 09/26/2016 and requested for the subscription to be cancelled, which we did .
However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 09/23/2016 for the Luminis Anti-Aging in the amount of $5.95 for any misunderstanding when placing the order.
We will also be issuing a refund for the charge on 09/23/2016 for the Belle Epoque in the amount of  $5.95. Here are the refund confirmations:$5.95 Trans ID:[redacted] dated  10/24/2016.       $5.95 Trans ID:[redacted] dated 10/24/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.Belle Epoque Youth Activating Eye Cream[redacted]