Luminous Renewal

Hello, I order the trail size and I didn't care for itSo when I got the next month order I sent it back the next dayI wrote return to sender and cancel on the package and mail itI received a change on my credit card, so I called and the guy said that I can cancel the orders but I wouldn't get a credit because I did't fill out a form to send it backI asked were is the makeup now and he did't know Between firmaplus and luminous renew I am out $with nothing to show for itThey got my money and the make upWhat a scam