Lumivol

I went on their website to orderThe site looked suspicious, so I backed out of the ordering process BEFORE I actually PLACED my order I had entered my credit card number and other information, but deleted it and left the siteI got a call on my cell phone and it was Lumivol asking why I didn't want to orderI said "Your site looks suspicious", they said it was safeI then asked if I could order over the phone, and they said "no"I then stated that I didn't want to order it thenI didn't think anything else about it until I checked my credit card history of purchasesThen I found out that they charged three separate charges to my credit card without my permissionThey basically stole my information after I thought it was erased f Tom the site Product_Or_Service: NOTHING

this company fraudulently charged my SO for this and another product they claim he "ordered" onlineHe never ordered, nor did we ever receiveNow the company refuses to refund the $$ They do not have his correct email address, they do not have a real ISP for us (which they acknowledge)They initially told us we'd have to dispute with the bank, when we did as they instructed, then they claim their hands are tied because we went to the bank Meanwhile, we are out almost $ Filing a complaint with the FTC and also looking into the pending class action we''ve seen discussedAWFUL

Please see attached. After receiving the complaint filed by MrR***, I spoke to our Manager, James about the incident, as our reputation for customer serviceand satisfaction is of utmost importance to us a company.James said that the lopper in question had been misused,and badly abused
The blades were indented
from cutting into some material hard enough to chip or indent the steel cutting blades, and the blades
were twisted apart from excessive leverage as if they had been used to try to rip or pull something
apartThe metal handles were also bent out of shape These loppers are a top of the line model, and designed to cut up to 2in thick wooden branches, which they will do very easilyI personally have a set and have cut even larger than inch branches with no problemsHis claim of the damage from occurring from cutting inch thick WOOD branches is not realistic.MrR***'s claim that he received poor customer care from both the cashier and the Manager is hard to
believe as well. The cashier involved is one of our best, and James explained that the misuse of the
product was not a valid rreason for a return, and the customer became abusive.The loppers were not used in the manner they are designed for, and misappliedWe honorour manufacturers warranties, and honor returns on defective merchandise gladly, but not when it has obviously been misused The damage to the loppers
were not due to poor quality, or a manufacturing defect, hut by how they were used once they left the store We do not offer refuods or cover warranties for products damaged by intentional misuse

I went on their website to orderThe site looked suspicious, so I backed out of the ordering process BEFORE I actually PLACED my order I had entered my credit card number and other information, but deleted it and left the siteI got a call on my cell phone and it was Lumivol
asking why I didn't want to orderI said "Your site looks suspicious", they said it was safeI then asked if I could order over the phone, and they said "no"I then stated that I didn't want to order it thenI didn't think anything else about it until I checked my credit card history of purchasesThen I found out that they charged three separate charges to my credit card without my permissionThey basically stole my information after I thought it was erased f Tom the site
Product_Or_Service: NOTHING