Initial Business Response /* (1000, 5, 2014/07/23) */
Hage-Kobany Transmissions has a policy of giving exceptional service and quality parts to all our customers. I apologize for the mistake of not following thru with a phone call. I will look at our procedures for message follow-thru so...
this can be prevented in the future. I will also work with our customers for fair resolution if there is still warranty coverage or if warranty has expired. Immediately after receiving this complaint, I called our customer to show our concern and have scheduled a time for us to get the car into shop for inspection and repair.
Sincerely, [redacted] (president)
Initial Business Response /* (1000, 5, 2014/07/23) */
Hage-Kobany Transmissions has a policy of giving exceptional service and quality parts to all our customers. I apologize for the mistake of not following thru with a phone call. I will look at our procedures for message follow-thru so...
this can be prevented in the future. I will also work with our customers for fair resolution if there is still warranty coverage or if warranty has expired. Immediately after receiving this complaint, I called our customer to show our concern and have scheduled a time for us to get the car into shop for inspection and repair.
Sincerely, [redacted] (president)