Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below RE: Complaint ID# [redacted] RE: Complaint ID# [redacted] I have reviewed the replyfrom Right Toyota regarding my complaintApparently, MrIvanhoe preparedthe reply And since he was not presentduring my negotiations on Monday the 5th or Tuesday the 6th hiscomments rely upon hearsay MrIvanhoeaccuses me of omitting information regarding the episode that occurred onTuesday, January He is correct inthat regard I decided to omit theunpleasantries and acrimony of the episode because those details have nothingto do with my complaint But, since Mr.Ivanhoe has chosen to digress from the issue with the lies that he has written,I have to respond and set the record straight because MrIvanhoe’s replycontains serious and material inaccuracies, none of which have anything to dowith my complaint This is consistentwith the attitude of the Right Toyota employees, who chose to ignore mycomplaint and defend the actions of the dealership regardless of the facts ofmy complaint MrIvanhoe continues inthe same veinBefore I provide my rebuttal,let me say that Fabio Baratti told me that the entire incident on Tuesday,January was recorded by video cameras in the dealership I challenge Right Toyota to produce therecording because it will corroborate what I am about to tell you But I predict, that if such a recordingexists, MrIvanhoe will not make it available to the Revdex.com and myself, becauseit will prove my version of events and would demonstrate conclusively that Mr.Baratti physically assaulted me during the incidentI made arrangements onMonday, January to buy a used vehicle from Right Toyota I did not take delivery that day because itwas not ready for delivery I signednumerous documents and said that I would return with a cashier check when thevehicle was ready for delivery Then Iwent home to wait for a phone call Bythe way, had I bought this vehicle, it would have been the third car that Ibought from Right Toyota in about five yearsNumerous companies monitor mycredit file When I awoke on Tuesday,January I discovered that Right Toyota had violated my privacy by checking mycredit There wasn’t any need to do that I was paying for the vehicle without aloan At no time did I suggest that Ineeded a loan and I was never informed that Right Toyota was going to check mycredit That was a violation of myprivacy and was completely unnecessaryThe actions of the dealership resultedin a hard inquiry appearing on my credit report that reduced my credit score That is my complaintOn Tuesday morning, January6, I went to the dealership to complainI asked for the general manager I didn’t “demand” to speak to anyone I simply asked to speak to the generalmanager Instead of gaining access tothe GM, I was approached by MrBarattiMrIvanhoe’s reply suggeststhat I was loud from the beginning of the event and that Mr Baratti tried tousher me into an office; but that is not trueI was pleasant and attempted to develop a rapport with MrBaratti A couple of years earlier Mr Baratti and aperson named Aziz sold me a car at Right Toyota I mentioned that to him and made other smalltalk, and then I explained my complaintBut MrBaratti didn’t care about mycomplaint He explained that checkingcredit was the policy of the dealership, and that it was inconsequential, andthat it was my fault because I must have signed an application for credit At some point we were joined by MrStemplewho told me that a hard inquiry on my credit report did not affect my creditscore But that is not trueIt didaffect my credit scoreThey told me that I must havesigned a credit application I told themthat I had signed numerous documents the day before and that I didn’t know whatany of them were I said that I was notapplying for credit and that if I signed a credit application that I was notinformed of thatMrBaratti said that hewould go look for the credit application that I must have signed He returned with a document that was blankexcept for my name, Social Security Number, and my signature I remembered that the salesperson, Spencer,had requested my SSN He said that thedealership needed to verify that I was who I said I was That is how my SSN appeared on the document But I was never told that the dealership wasgoing to check my credit It was notnecessary to check my credit It was aviolation of my privacy I did notprovide informed consent for a credit checkI was not applying for creditThis is the nature of my complaintI asked MrBaratti to giveme the document and he handed it to meI did not “forcefully” snatch it from his hand He willingly gave it to me I looked at it for a moment, and realizingthat my privacy had been violated, and that my personal information had beenmisused, I tore it to pieces At thatmoment, MrBaratti attacked me physically in an attempt to retrieve the piecesof the document Rather than defendingmyself by fighting him, I told him to take his hands off of me which hedid It was then that he told me thatthe incident was being recorded by video camera and he pointed to an area onthe ceiling He told me that I hadcommitted a crime by stealing dealership property I told him that if I had committed a crimethat he should call the police and I would wait for them Of course he didn’t call the police I wish he would have I would have had him arrested for assault Once again, I challenge Right Toyota toproduce the videoAt this point the incidentdevolved into a yelling match And I wasasked to leave, which I did without incidentI left quietly, and I certainly did not threaten to return with afirearmI challenge Right Toyota to produce the video recording Of course they won’t They will say that it never existed, or thatit was erased, or that they can’t find it, or some other excuse of that natureMrIvanhoe wrote thefollowing in his reply: “A credit application is required on all transactionsin order to prevent fraud, as payment in full is made by check and almost neverwith actual cash.” This isnonsense I provided legalidentification I was trading in a carthat was paid for and registered in my nameI would have paid for the vehicle with any financial instrument thatthey would have requested including cashHow could there have been any fraud? How would checking my credit provethat a check would have been good? Andif the dealership had to check my credit why didn’t they tell me what they weregoing to do? After I left Right Toyota Iwent to Camelback Toyota and bought a vehicleThey didn’t check my credit Theywere perfectly satisfied with my trade-in, my identification and a cashier’scheckI want Right Toyota to undothe inquiry on my credit report I didnot apply for credit They did not havepermission to check my credit and by doing so they have adversely affected mycredit scoreThank youI have reviewed the replyfrom Right Toyota regarding my complaintApparently, MrIvanhoe preparedthe reply And since he was not presentduring my negotiations on Monday the 5th or Tuesday the 6th hiscomments rely upon hearsay MrIvanhoeaccuses me of omitting information regarding the episode that occurred onTuesday, January He is correct inthat regard I decided to omit theunpleasantries and acrimony of the episode because those details have nothingto do with my complaint But, since Mr.Ivanhoe has chosen to digress from the issue with the lies that he has written,I have to respond and set the record straight because MrIvanhoe’s replycontains serious and material inaccuracies, none of which have anything to dowith my complaint This is consistentwith the attitude of the Right Toyota employees, who chose to ignore mycomplaint and defend the actions of the dealership regardless of the facts ofmy complaint MrIvanhoe continues inthe same veinBefore I provide my rebuttal,let me say that Fabio Baratti told me that the entire incident on Tuesday,January was recorded by video cameras in the dealership I challenge Right Toyota to produce therecording because it will corroborate what I am about to tell you But I predict, that if such a recordingexists, MrIvanhoe will not make it available to the Revdex.com and myself, becauseit will prove my version of events and would demonstrate conclusively that Mr.Baratti physically assaulted me during the incidentI made arrangements onMonday, January to buy a used vehicle from Right Toyota I did not take delivery that day because itwas not ready for delivery I signednumerous documents and said that I would return with a cashier check when thevehicle was ready for delivery Then Iwent home to wait for a phone call Bythe way, had I bought this vehicle, it would have been the third car that Ibought from Right Toyota in about five yearsNumerous companies monitor mycredit file When I awoke on Tuesday,January I discovered that Right Toyota had violated my privacy by checking mycredit There wasn’t any need to do that I was paying for the vehicle without aloan At no time did I suggest that Ineeded a loan and I was never informed that Right Toyota was going to check mycredit That was a violation of myprivacy and was completely unnecessaryThe actions of the dealership resultedin a hard inquiry appearing on my credit report that reduced my credit score That is my complaintOn Tuesday morning, January6, I went to the dealership to complainI asked for the general manager I didn’t “demand” to speak to anyone I simply asked to speak to the generalmanager Instead of gaining access tothe GM, I was approached by MrBarattiMrIvanhoe’s reply suggeststhat I was loud from the beginning of the event and that Mr Baratti tried tousher me into an office; but that is not trueI was pleasant and attempted to develop a rapport with MrBaratti A couple of years earlier Mr Baratti and aperson named Aziz sold me a car at Right Toyota I mentioned that to him and made other smalltalk, and then I explained my complaintBut MrBaratti didn’t care about mycomplaint He explained that checkingcredit was the policy of the dealership, and that it was inconsequential, andthat it was my fault because I must have signed an application for credit At some point we were joined by MrStemplewho told me that a hard inquiry on my credit report did not affect my creditscore But that is not trueIt didaffect my credit scoreThey told me that I must havesigned a credit application I told themthat I had signed numerous documents the day before and that I didn’t know whatany of them were I said that I was notapplying for credit and that if I signed a credit application that I was notinformed of thatMrBaratti said that hewould go look for the credit application that I must have signed He returned with a document that was blankexcept for my name, Social Security Number, and my signature I remembered that the salesperson, Spencer,had requested my SSN He said that thedealership needed to verify that I was who I said I was That is how my SSN appeared on the document But I was never told that the dealership wasgoing to check my credit It was notnecessary to check my credit It was aviolation of my privacy I did notprovide informed consent for a credit checkI was not applying for creditThis is the nature of my complaintI asked MrBaratti to giveme the document and he handed it to meI did not “forcefully” snatch it from his hand He willingly gave it to me I looked at it for a moment, and realizingthat my privacy had been violated, and that my personal information had beenmisused, I tore it to pieces At thatmoment, MrBaratti attacked me physically in an attempt to retrieve the piecesof the document Rather than defendingmyself by fighting him, I told him to take his hands off of me which hedid It was then that he told me thatthe incident was being recorded by video camera and he pointed to an area onthe ceiling He told me that I hadcommitted a crime by stealing dealership property I told him that if I had committed a crimethat he should call the police and I would wait for them Of course he didn’t call the police I wish he would have I would have had him arrested for assault Once again, I challenge Right Toyota toproduce the videoAt this point the incidentdevolved into a yelling match And I wasasked to leave, which I did without incidentI left quietly, and I certainly did not threaten to return with afirearmI challenge Right Toyota to produce the video recording Of course they won’t They will say that it never existed, or thatit was erased, or that they can’t find it, or some other excuse of that natureMrIvanhoe wrote thefollowing in his reply: “A credit application is required on all transactionsin order to prevent fraud, as payment in full is made by check and almost neverwith actual cash.” This isnonsense I provided legalidentification I was trading in a carthat was paid for and registered in my nameI would have paid for the vehicle with any financial instrument thatthey would have requested including cashHow could there have been any fraud? How would checking my credit provethat a check would have been good? Andif the dealership had to check my credit why didn’t they tell me what they weregoing to do? After I left Right Toyota Iwent to Camelback Toyota and bought a vehicleThey didn’t check my credit Theywere perfectly satisfied with my trade-in, my identification and a cashier’scheckI want Right Toyota to undothe inquiry on my credit report I didnot apply for credit They did not havepermission to check my credit and by doing so they have adversely affected mycredit scoreThank you Regards, Richard Bowes
(Attached is email send to consumer requesting a letter of events to submit to [redacted] for them to process the request to remove the inquiry)***,I am sorry for any inconvenience you may have been caused in this matterCould please provide me with the a brief summary of events to submit theinquiry dispute forms to [redacted] ( [redacted] ) A letter from theconsumer and the dealership is required to get the request processedOnce Iget all the paperwork together, I will email you back the documents for yourrecords.Again, I am sorry for the inconvenience Please feel free to contact me directlyif I can be of further service.Best wishes,Right Toyota [redacted] Community Relations Manager Bestwishes, *** cc:Revdex.com ID#: [redacted]
Revdex.com*** ** *** ***
*** ** ***RE: Complaint ID#: *** *** *** ***To Whom It May Concern, We contacted *** *** shortly after receiving his complaint to discuss the issue concerning the bumper on his *** *** *** During
the conversation I learned that *** *** had recently purchased his truck pre-owned from a different dealership, which is information that was not discussed anywhere in his complaint I can empathize with *** ***’s frustrations having to deal with this issue, however, neither Right Toyota nor the manufacturer have an obligation to repair something on a vehicle that has been damaged and not an actual manufacturer’s defect I relayed this information to *** *** and let him know that I thought it rather unfair of him to file a complaint against my dealership and not the dealer that had sold him the vehicle Although I feel neither Right Toyota nor the manufacturer bear the responsibility to rectify this issue for *** ***, I agreed to replace the bumper on his truck at no cost to him.Sincerely,*** ***Right Toyota General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ms. [redacted],I received a reply to complaint ID#[redacted] from [redacted], an employee of Right Toyota.In response to Ms. [redacted]’s request I have attached a letter that Right Toyota should forward to the [redacted] ([redacted]). This letter explains my complaint and also requests the [redacted] to remove the unauthorized credit inquiry from my credit report(s). That letter is entitled Reply to Right Toyota and Revdex.com [redacted]. This is the letter that Right Toyota should send to the NCC. I need to be informed if it is not sufficient.I have also attached a copy of my original complaint to the Revdex.com, complaint ID#[redacted].I have attached [redacted] defamatory, deceitful, and insulting reply to my original complaint (ID#[redacted]), and I have attached my rebuttal. In addition I have also attached [redacted] final response to my original complaint. By the way [redacted] final response to my original complaint seemed insincere and unapologetic. At this point it has become obvious that he never intended to live up to his word anyway. He promised to remove the inquiry from my credit report; but has failed to do so. Like a fool, I actually believed him and allowed the Revdex.com to close the original complaint based upon his word. His failure to fulfill his promises is consistent with the insulting behavior of the Right Toyota employees that I encountered during this episode.I acknowledge [redacted]’s apology for “…any inconvenience…”; but this incident is far more than inconvenient. This entire episode proves that Right Toyota is deceitful, disrespectful, and untrustworthy. Consequently I want to amend complaint ID#[redacted]. In addition to removing the inquiry from I credit report(s) I also want an apology from Right Toyota for their failure to proceed as promised in the original complaint. I also want an apology for their defamatory, disrespectful, deceitful and insulting conduct in this matter. The words I have just used are to be included in the apology and I want it to be in the form of a letter signed personally by [redacted].Best Regards,[redacted]
We are sorry that Mr. [redacted] that the service he received was less than satisfactory. When he came in for his first service 12 months after purchasing it on June 5, 2017 we performed an A/C flushed, flush injectors and clean the throttle body to try to elevate his concerns. The...
work performed was not covered under warranty because it was preventive maintenance, not repairs to cover failing or defective parts.At the time of inspection, no manufacture defects to the AC or the engine, power train were noted. Mr. [redacted] has an extended warranty that will cover all defective parts that fail but won't cover any preventive maintenance items. Mr. [redacted] drove the car around for over 2 months since the maintenance was performed and hasn't complained to us further about the vehicle not performing correctly. In order for us to perform any warranty repairs, we need to be able to duplicate the issues. Our mechanics have yet to been able to find any defective parts, performance issues on Mr. [redacted]'s vehicle. We strongly suggest he get a second opinion from any Toyota Servicing facility in the country. Although, we greatly appreciate Mr. [redacted]’s business we will not be able to give him a refund or work on any lemon law arbitration. Mr. [redacted] would have to contact the manufacture directly and request a lemon law arbitration packet to proceed with a lemon law complaint. We do not feel that the Mr. [redacted] was mistreated or taken advantage of in any way and hope that the Revdex.com after reviewing the documents enclosed will close the case accordingly. Sincerely,Right ToyotaJane D'[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear...
below.
RE: Complaint ID# [redacted]RE: Complaint ID# [redacted] I have reviewed the replyfrom Right Toyota regarding my complaint. Apparently, Mr. Ivanhoe preparedthe reply. And since he was not presentduring my negotiations on Monday the 5th or Tuesday the 6th hiscomments rely upon hearsay. Mr. Ivanhoeaccuses me of omitting information regarding the episode that occurred onTuesday, January 6. He is correct inthat regard. I decided to omit theunpleasantries and acrimony of the episode because those details have nothingto do with my complaint. But, since Mr.Ivanhoe has chosen to digress from the issue with the lies that he has written,I have to respond and set the record straight because Mr. Ivanhoe’s replycontains serious and material inaccuracies, none of which have anything to dowith my complaint. This is consistentwith the attitude of the Right Toyota employees, who chose to ignore mycomplaint and defend the actions of the dealership regardless of the facts ofmy complaint. Mr. Ivanhoe continues inthe same vein. Before I provide my rebuttal,let me say that Fabio Baratti told me that the entire incident on Tuesday,January 6 was recorded by video cameras in the dealership. I challenge Right Toyota to produce therecording because it will corroborate what I am about to tell you. But I predict, that if such a recordingexists, Mr. Ivanhoe will not make it available to the Revdex.com and myself, becauseit will prove my version of events and would demonstrate conclusively that Mr.Baratti physically assaulted me during the incident. I made arrangements onMonday, January 5 to buy a used vehicle from Right Toyota. I did not take delivery that day because itwas not ready for delivery. I signednumerous documents and said that I would return with a cashier check when thevehicle was ready for delivery. Then Iwent home to wait for a phone call. Bythe way, had I bought this vehicle, it would have been the third car that Ibought from Right Toyota in about five years. Numerous companies monitor mycredit file. When I awoke on Tuesday,January 6 I discovered that Right Toyota had violated my privacy by checking mycredit. There wasn’t any need to do that. I was paying for the vehicle without aloan. At no time did I suggest that Ineeded a loan and I was never informed that Right Toyota was going to check mycredit. That was a violation of myprivacy and was completely unnecessary. The actions of the dealership resultedin a hard inquiry appearing on my credit report that reduced my credit score. That is my complaint. On Tuesday morning, January6, I went to the dealership to complain. I asked for the general manager. I didn’t “demand” to speak to anyone. I simply asked to speak to the generalmanager. Instead of gaining access tothe GM, I was approached by Mr. Baratti. Mr. Ivanhoe’s reply suggeststhat I was loud from the beginning of the event and that Mr Baratti tried tousher me into an office; but that is not true. I was pleasant and attempted to develop a rapport with Mr. Baratti. A couple of years earlier Mr Baratti and aperson named Aziz sold me a car at Right Toyota. I mentioned that to him and made other smalltalk, and then I explained my complaint. But Mr. Baratti didn’t care about mycomplaint. He explained that checkingcredit was the policy of the dealership, and that it was inconsequential, andthat it was my fault because I must have signed an application for credit. At some point we were joined by Mr. Stemplewho told me that a hard inquiry on my credit report did not affect my creditscore. But that is not true. It didaffect my credit score. They told me that I must havesigned a credit application. I told themthat I had signed numerous documents the day before and that I didn’t know whatany of them were. I said that I was notapplying for credit and that if I signed a credit application that I was notinformed of that. Mr. Baratti said that hewould go look for the credit application that I must have signed. He returned with a document that was blankexcept for my name, Social Security Number, and my signature. I remembered that the salesperson, Spencer,had requested my SSN. He said that thedealership needed to verify that I was who I said I was. That is how my SSN appeared on the document. But I was never told that the dealership wasgoing to check my credit. It was notnecessary to check my credit. It was aviolation of my privacy. I did notprovide informed consent for a credit check. I was not applying for credit. This is the nature of my complaint. I asked Mr. Baratti to giveme the document and he handed it to me. I did not “forcefully” snatch it from his hand. He willingly gave it to me. I looked at it for a moment, and realizingthat my privacy had been violated, and that my personal information had beenmisused, I tore it to pieces. At thatmoment, Mr. Baratti attacked me physically in an attempt to retrieve the piecesof the document. Rather than defendingmyself by fighting him, I told him to take his hands off of me which hedid. It was then that he told me thatthe incident was being recorded by video camera and he pointed to an area onthe ceiling. He told me that I hadcommitted a crime by stealing dealership property. I told him that if I had committed a crimethat he should call the police and I would wait for them. Of course he didn’t call the police. I wish he would have. I would have had him arrested for assault. Once again, I challenge Right Toyota toproduce the video. At this point the incidentdevolved into a yelling match. And I wasasked to leave, which I did without incident. I left quietly, and I certainly did not threaten to return with afirearm. I challenge Right Toyota to produce the video recording. Of course they won’t. They will say that it never existed, or thatit was erased, or that they can’t find it, or some other excuse of that nature. Mr. Ivanhoe wrote thefollowing in his reply: “A credit application is required on all transactionsin order to prevent fraud, as payment in full is made by check and almost neverwith actual cash.” This isnonsense. I provided legalidentification. I was trading in a carthat was paid for and registered in my name. I would have paid for the vehicle with any financial instrument thatthey would have requested including cash. How could there have been any fraud? How would checking my credit provethat a check would have been good? Andif the dealership had to check my credit why didn’t they tell me what they weregoing to do? After I left Right Toyota Iwent to Camelback Toyota and bought a vehicle. They didn’t check my credit. Theywere perfectly satisfied with my trade-in, my identification and a cashier’scheck. I want Right Toyota to undothe inquiry on my credit report. I didnot apply for credit. They did not havepermission to check my credit and by doing so they have adversely affected mycredit score. Thank you. I have reviewed the replyfrom Right Toyota regarding my complaint. Apparently, Mr. Ivanhoe preparedthe reply. And since he was not presentduring my negotiations on Monday the 5th or Tuesday the 6th hiscomments rely upon hearsay. Mr. Ivanhoeaccuses me of omitting information regarding the episode that occurred onTuesday, January 6. He is correct inthat regard. I decided to omit theunpleasantries and acrimony of the episode because those details have nothingto do with my complaint. But, since Mr.Ivanhoe has chosen to digress from the issue with the lies that he has written,I have to respond and set the record straight because Mr. Ivanhoe’s replycontains serious and material inaccuracies, none of which have anything to dowith my complaint. This is consistentwith the attitude of the Right Toyota employees, who chose to ignore mycomplaint and defend the actions of the dealership regardless of the facts ofmy complaint. Mr. Ivanhoe continues inthe same vein. Before I provide my rebuttal,let me say that Fabio Baratti told me that the entire incident on Tuesday,January 6 was recorded by video cameras in the dealership. I challenge Right Toyota to produce therecording because it will corroborate what I am about to tell you. But I predict, that if such a recordingexists, Mr. Ivanhoe will not make it available to the Revdex.com and myself, becauseit will prove my version of events and would demonstrate conclusively that Mr.Baratti physically assaulted me during the incident. I made arrangements onMonday, January 5 to buy a used vehicle from Right Toyota. I did not take delivery that day because itwas not ready for delivery. I signednumerous documents and said that I would return with a cashier check when thevehicle was ready for delivery. Then Iwent home to wait for a phone call. Bythe way, had I bought this vehicle, it would have been the third car that Ibought from Right Toyota in about five years. Numerous companies monitor mycredit file. When I awoke on Tuesday,January 6 I discovered that Right Toyota had violated my privacy by checking mycredit. There wasn’t any need to do that. I was paying for the vehicle without aloan. At no time did I suggest that Ineeded a loan and I was never informed that Right Toyota was going to check mycredit. That was a violation of myprivacy and was completely unnecessary. The actions of the dealership resultedin a hard inquiry appearing on my credit report that reduced my credit score. That is my complaint. On Tuesday morning, January6, I went to the dealership to complain. I asked for the general manager. I didn’t “demand” to speak to anyone. I simply asked to speak to the generalmanager. Instead of gaining access tothe GM, I was approached by Mr. Baratti. Mr. Ivanhoe’s reply suggeststhat I was loud from the beginning of the event and that Mr Baratti tried tousher me into an office; but that is not true. I was pleasant and attempted to develop a rapport with Mr. Baratti. A couple of years earlier Mr Baratti and aperson named Aziz sold me a car at Right Toyota. I mentioned that to him and made other smalltalk, and then I explained my complaint. But Mr. Baratti didn’t care about mycomplaint. He explained that checkingcredit was the policy of the dealership, and that it was inconsequential, andthat it was my fault because I must have signed an application for credit. At some point we were joined by Mr. Stemplewho told me that a hard inquiry on my credit report did not affect my creditscore. But that is not true. It didaffect my credit score. They told me that I must havesigned a credit application. I told themthat I had signed numerous documents the day before and that I didn’t know whatany of them were. I said that I was notapplying for credit and that if I signed a credit application that I was notinformed of that. Mr. Baratti said that hewould go look for the credit application that I must have signed. He returned with a document that was blankexcept for my name, Social Security Number, and my signature. I remembered that the salesperson, Spencer,had requested my SSN. He said that thedealership needed to verify that I was who I said I was. That is how my SSN appeared on the document. But I was never told that the dealership wasgoing to check my credit. It was notnecessary to check my credit. It was aviolation of my privacy. I did notprovide informed consent for a credit check. I was not applying for credit. This is the nature of my complaint. I asked Mr. Baratti to giveme the document and he handed it to me. I did not “forcefully” snatch it from his hand. He willingly gave it to me. I looked at it for a moment, and realizingthat my privacy had been violated, and that my personal information had beenmisused, I tore it to pieces. At thatmoment, Mr. Baratti attacked me physically in an attempt to retrieve the piecesof the document. Rather than defendingmyself by fighting him, I told him to take his hands off of me which hedid. It was then that he told me thatthe incident was being recorded by video camera and he pointed to an area onthe ceiling. He told me that I hadcommitted a crime by stealing dealership property. I told him that if I had committed a crimethat he should call the police and I would wait for them. Of course he didn’t call the police. I wish he would have. I would have had him arrested for assault. Once again, I challenge Right Toyota toproduce the video. At this point the incidentdevolved into a yelling match. And I wasasked to leave, which I did without incident. I left quietly, and I certainly did not threaten to return with afirearm. I challenge Right Toyota to produce the video recording. Of course they won’t. They will say that it never existed, or thatit was erased, or that they can’t find it, or some other excuse of that nature. Mr. Ivanhoe wrote thefollowing in his reply: “A credit application is required on all transactionsin order to prevent fraud, as payment in full is made by check and almost neverwith actual cash.” This isnonsense. I provided legalidentification. I was trading in a carthat was paid for and registered in my name. I would have paid for the vehicle with any financial instrument thatthey would have requested including cash. How could there have been any fraud? How would checking my credit provethat a check would have been good? Andif the dealership had to check my credit why didn’t they tell me what they weregoing to do? After I left Right Toyota Iwent to Camelback Toyota and bought a vehicle. They didn’t check my credit. Theywere perfectly satisfied with my trade-in, my identification and a cashier’scheck. I want Right Toyota to undothe inquiry on my credit report. I didnot apply for credit. They did not havepermission to check my credit and by doing so they have adversely affected mycredit score. Thank you.
Regards,
Richard Bowes
I have spoke to [redacted] directly and will be working with him & [redacted]) to have the inquire removed from his credit report profile. I completed all documents needed to process the request and have forwarded copies to [redacted] for his records. According to the [redacted] guidelines it could take 2 to 4 weeks for the request to be processed. I will be working with [redacted] directly during this time to make sure his concerns have been rectified to his satisfaction. Sincerely,[redacted]Community Relations Manager
(Attached is email send to consumer requesting a letter of events to submit to [redacted] for them to process the request to remove the inquiry)[redacted],I am sorry for any inconvenience you may have been caused in this matter. Could please provide me with the a brief summary of events to submit theinquiry...
dispute forms to [redacted] ([redacted]). A letter from theconsumer and the dealership is required to get the request processed. Once Iget all the paperwork together, I will email you back the documents for yourrecords.Again, I am sorry for the inconvenience. Please feel free to contact me directlyif I can be of further service.Best wishes,Right Toyota[redacted]Community Relations Manager Bestwishes, [redacted] cc:Revdex.com ID#: [redacted]
As a one time goodwill gesture Right Toyota will refund the customer the amount requested of $287.15 to settle concerns. Customer has accepted the offer and is pleased with the attempts of the dealership to remedy her concerns. Please feel free to contact me directly at...
###-###-#### if you have any further questions. Jon J[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below RE: Complaint ID# [redacted] RE: Complaint ID# [redacted] I have reviewed the replyfrom Right Toyota regarding my complaintApparently, MrIvanhoe preparedthe reply And since he was not presentduring my negotiations on Monday the 5th or Tuesday the 6th hiscomments rely upon hearsay MrIvanhoeaccuses me of omitting information regarding the episode that occurred onTuesday, January He is correct inthat regard I decided to omit theunpleasantries and acrimony of the episode because those details have nothingto do with my complaint But, since Mr.Ivanhoe has chosen to digress from the issue with the lies that he has written,I have to respond and set the record straight because MrIvanhoe’s replycontains serious and material inaccuracies, none of which have anything to dowith my complaint This is consistentwith the attitude of the Right Toyota employees, who chose to ignore mycomplaint and defend the actions of the dealership regardless of the facts ofmy complaint MrIvanhoe continues inthe same veinBefore I provide my rebuttal,let me say that Fabio Baratti told me that the entire incident on Tuesday,January was recorded by video cameras in the dealership I challenge Right Toyota to produce therecording because it will corroborate what I am about to tell you But I predict, that if such a recordingexists, MrIvanhoe will not make it available to the Revdex.com and myself, becauseit will prove my version of events and would demonstrate conclusively that Mr.Baratti physically assaulted me during the incidentI made arrangements onMonday, January to buy a used vehicle from Right Toyota I did not take delivery that day because itwas not ready for delivery I signednumerous documents and said that I would return with a cashier check when thevehicle was ready for delivery Then Iwent home to wait for a phone call Bythe way, had I bought this vehicle, it would have been the third car that Ibought from Right Toyota in about five yearsNumerous companies monitor mycredit file When I awoke on Tuesday,January I discovered that Right Toyota had violated my privacy by checking mycredit There wasn’t any need to do that I was paying for the vehicle without aloan At no time did I suggest that Ineeded a loan and I was never informed that Right Toyota was going to check mycredit That was a violation of myprivacy and was completely unnecessaryThe actions of the dealership resultedin a hard inquiry appearing on my credit report that reduced my credit score That is my complaintOn Tuesday morning, January6, I went to the dealership to complainI asked for the general manager I didn’t “demand” to speak to anyone I simply asked to speak to the generalmanager Instead of gaining access tothe GM, I was approached by MrBarattiMrIvanhoe’s reply suggeststhat I was loud from the beginning of the event and that Mr Baratti tried tousher me into an office; but that is not trueI was pleasant and attempted to develop a rapport with MrBaratti A couple of years earlier Mr Baratti and aperson named Aziz sold me a car at Right Toyota I mentioned that to him and made other smalltalk, and then I explained my complaintBut MrBaratti didn’t care about mycomplaint He explained that checkingcredit was the policy of the dealership, and that it was inconsequential, andthat it was my fault because I must have signed an application for credit At some point we were joined by MrStemplewho told me that a hard inquiry on my credit report did not affect my creditscore But that is not trueIt didaffect my credit scoreThey told me that I must havesigned a credit application I told themthat I had signed numerous documents the day before and that I didn’t know whatany of them were I said that I was notapplying for credit and that if I signed a credit application that I was notinformed of thatMrBaratti said that hewould go look for the credit application that I must have signed He returned with a document that was blankexcept for my name, Social Security Number, and my signature I remembered that the salesperson, Spencer,had requested my SSN He said that thedealership needed to verify that I was who I said I was That is how my SSN appeared on the document But I was never told that the dealership wasgoing to check my credit It was notnecessary to check my credit It was aviolation of my privacy I did notprovide informed consent for a credit checkI was not applying for creditThis is the nature of my complaintI asked MrBaratti to giveme the document and he handed it to meI did not “forcefully” snatch it from his hand He willingly gave it to me I looked at it for a moment, and realizingthat my privacy had been violated, and that my personal information had beenmisused, I tore it to pieces At thatmoment, MrBaratti attacked me physically in an attempt to retrieve the piecesof the document Rather than defendingmyself by fighting him, I told him to take his hands off of me which hedid It was then that he told me thatthe incident was being recorded by video camera and he pointed to an area onthe ceiling He told me that I hadcommitted a crime by stealing dealership property I told him that if I had committed a crimethat he should call the police and I would wait for them Of course he didn’t call the police I wish he would have I would have had him arrested for assault Once again, I challenge Right Toyota toproduce the videoAt this point the incidentdevolved into a yelling match And I wasasked to leave, which I did without incidentI left quietly, and I certainly did not threaten to return with afirearmI challenge Right Toyota to produce the video recording Of course they won’t They will say that it never existed, or thatit was erased, or that they can’t find it, or some other excuse of that natureMrIvanhoe wrote thefollowing in his reply: “A credit application is required on all transactionsin order to prevent fraud, as payment in full is made by check and almost neverwith actual cash.” This isnonsense I provided legalidentification I was trading in a carthat was paid for and registered in my nameI would have paid for the vehicle with any financial instrument thatthey would have requested including cashHow could there have been any fraud? How would checking my credit provethat a check would have been good? Andif the dealership had to check my credit why didn’t they tell me what they weregoing to do? After I left Right Toyota Iwent to Camelback Toyota and bought a vehicleThey didn’t check my credit Theywere perfectly satisfied with my trade-in, my identification and a cashier’scheckI want Right Toyota to undothe inquiry on my credit report I didnot apply for credit They did not havepermission to check my credit and by doing so they have adversely affected mycredit scoreThank youI have reviewed the replyfrom Right Toyota regarding my complaintApparently, MrIvanhoe preparedthe reply And since he was not presentduring my negotiations on Monday the 5th or Tuesday the 6th hiscomments rely upon hearsay MrIvanhoeaccuses me of omitting information regarding the episode that occurred onTuesday, January He is correct inthat regard I decided to omit theunpleasantries and acrimony of the episode because those details have nothingto do with my complaint But, since Mr.Ivanhoe has chosen to digress from the issue with the lies that he has written,I have to respond and set the record straight because MrIvanhoe’s replycontains serious and material inaccuracies, none of which have anything to dowith my complaint This is consistentwith the attitude of the Right Toyota employees, who chose to ignore mycomplaint and defend the actions of the dealership regardless of the facts ofmy complaint MrIvanhoe continues inthe same veinBefore I provide my rebuttal,let me say that Fabio Baratti told me that the entire incident on Tuesday,January was recorded by video cameras in the dealership I challenge Right Toyota to produce therecording because it will corroborate what I am about to tell you But I predict, that if such a recordingexists, MrIvanhoe will not make it available to the Revdex.com and myself, becauseit will prove my version of events and would demonstrate conclusively that Mr.Baratti physically assaulted me during the incidentI made arrangements onMonday, January to buy a used vehicle from Right Toyota I did not take delivery that day because itwas not ready for delivery I signednumerous documents and said that I would return with a cashier check when thevehicle was ready for delivery Then Iwent home to wait for a phone call Bythe way, had I bought this vehicle, it would have been the third car that Ibought from Right Toyota in about five yearsNumerous companies monitor mycredit file When I awoke on Tuesday,January I discovered that Right Toyota had violated my privacy by checking mycredit There wasn’t any need to do that I was paying for the vehicle without aloan At no time did I suggest that Ineeded a loan and I was never informed that Right Toyota was going to check mycredit That was a violation of myprivacy and was completely unnecessaryThe actions of the dealership resultedin a hard inquiry appearing on my credit report that reduced my credit score That is my complaintOn Tuesday morning, January6, I went to the dealership to complainI asked for the general manager I didn’t “demand” to speak to anyone I simply asked to speak to the generalmanager Instead of gaining access tothe GM, I was approached by MrBarattiMrIvanhoe’s reply suggeststhat I was loud from the beginning of the event and that Mr Baratti tried tousher me into an office; but that is not trueI was pleasant and attempted to develop a rapport with MrBaratti A couple of years earlier Mr Baratti and aperson named Aziz sold me a car at Right Toyota I mentioned that to him and made other smalltalk, and then I explained my complaintBut MrBaratti didn’t care about mycomplaint He explained that checkingcredit was the policy of the dealership, and that it was inconsequential, andthat it was my fault because I must have signed an application for credit At some point we were joined by MrStemplewho told me that a hard inquiry on my credit report did not affect my creditscore But that is not trueIt didaffect my credit scoreThey told me that I must havesigned a credit application I told themthat I had signed numerous documents the day before and that I didn’t know whatany of them were I said that I was notapplying for credit and that if I signed a credit application that I was notinformed of thatMrBaratti said that hewould go look for the credit application that I must have signed He returned with a document that was blankexcept for my name, Social Security Number, and my signature I remembered that the salesperson, Spencer,had requested my SSN He said that thedealership needed to verify that I was who I said I was That is how my SSN appeared on the document But I was never told that the dealership wasgoing to check my credit It was notnecessary to check my credit It was aviolation of my privacy I did notprovide informed consent for a credit checkI was not applying for creditThis is the nature of my complaintI asked MrBaratti to giveme the document and he handed it to meI did not “forcefully” snatch it from his hand He willingly gave it to me I looked at it for a moment, and realizingthat my privacy had been violated, and that my personal information had beenmisused, I tore it to pieces At thatmoment, MrBaratti attacked me physically in an attempt to retrieve the piecesof the document Rather than defendingmyself by fighting him, I told him to take his hands off of me which hedid It was then that he told me thatthe incident was being recorded by video camera and he pointed to an area onthe ceiling He told me that I hadcommitted a crime by stealing dealership property I told him that if I had committed a crimethat he should call the police and I would wait for them Of course he didn’t call the police I wish he would have I would have had him arrested for assault Once again, I challenge Right Toyota toproduce the videoAt this point the incidentdevolved into a yelling match And I wasasked to leave, which I did without incidentI left quietly, and I certainly did not threaten to return with afirearmI challenge Right Toyota to produce the video recording Of course they won’t They will say that it never existed, or thatit was erased, or that they can’t find it, or some other excuse of that natureMrIvanhoe wrote thefollowing in his reply: “A credit application is required on all transactionsin order to prevent fraud, as payment in full is made by check and almost neverwith actual cash.” This isnonsense I provided legalidentification I was trading in a carthat was paid for and registered in my nameI would have paid for the vehicle with any financial instrument thatthey would have requested including cashHow could there have been any fraud? How would checking my credit provethat a check would have been good? Andif the dealership had to check my credit why didn’t they tell me what they weregoing to do? After I left Right Toyota Iwent to Camelback Toyota and bought a vehicleThey didn’t check my credit Theywere perfectly satisfied with my trade-in, my identification and a cashier’scheckI want Right Toyota to undothe inquiry on my credit report I didnot apply for credit They did not havepermission to check my credit and by doing so they have adversely affected mycredit scoreThank you Regards, Richard Bowes
(Attached is email send to consumer requesting a letter of events to submit to [redacted] for them to process the request to remove the inquiry)***,I am sorry for any inconvenience you may have been caused in this matterCould please provide me with the a brief summary of events to submit theinquiry dispute forms to [redacted] ( [redacted] ) A letter from theconsumer and the dealership is required to get the request processedOnce Iget all the paperwork together, I will email you back the documents for yourrecords.Again, I am sorry for the inconvenience Please feel free to contact me directlyif I can be of further service.Best wishes,Right Toyota [redacted] Community Relations Manager Bestwishes, *** cc:Revdex.com ID#: [redacted]
Revdex.com*** ** *** ***
*** ** ***RE: Complaint ID#: *** *** *** ***To Whom It May Concern, We contacted *** *** shortly after receiving his complaint to discuss the issue concerning the bumper on his *** *** *** During
the conversation I learned that *** *** had recently purchased his truck pre-owned from a different dealership, which is information that was not discussed anywhere in his complaint I can empathize with *** ***’s frustrations having to deal with this issue, however, neither Right Toyota nor the manufacturer have an obligation to repair something on a vehicle that has been damaged and not an actual manufacturer’s defect I relayed this information to *** *** and let him know that I thought it rather unfair of him to file a complaint against my dealership and not the dealer that had sold him the vehicle Although I feel neither Right Toyota nor the manufacturer bear the responsibility to rectify this issue for *** ***, I agreed to replace the bumper on his truck at no cost to him.Sincerely,*** ***Right Toyota General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ms. [redacted],I received a reply to complaint ID#[redacted] from [redacted], an employee of Right Toyota.In response to Ms. [redacted]’s request I have attached a letter that Right Toyota should forward to the [redacted] ([redacted]). This letter explains my complaint and also requests the [redacted] to remove the unauthorized credit inquiry from my credit report(s). That letter is entitled Reply to Right Toyota and Revdex.com [redacted]. This is the letter that Right Toyota should send to the NCC. I need to be informed if it is not sufficient.I have also attached a copy of my original complaint to the Revdex.com, complaint ID#[redacted].I have attached [redacted] defamatory, deceitful, and insulting reply to my original complaint (ID#[redacted]), and I have attached my rebuttal. In addition I have also attached [redacted] final response to my original complaint. By the way [redacted] final response to my original complaint seemed insincere and unapologetic. At this point it has become obvious that he never intended to live up to his word anyway. He promised to remove the inquiry from my credit report; but has failed to do so. Like a fool, I actually believed him and allowed the Revdex.com to close the original complaint based upon his word. His failure to fulfill his promises is consistent with the insulting behavior of the Right Toyota employees that I encountered during this episode.I acknowledge [redacted]’s apology for “…any inconvenience…”; but this incident is far more than inconvenient. This entire episode proves that Right Toyota is deceitful, disrespectful, and untrustworthy. Consequently I want to amend complaint ID#[redacted]. In addition to removing the inquiry from I credit report(s) I also want an apology from Right Toyota for their failure to proceed as promised in the original complaint. I also want an apology for their defamatory, disrespectful, deceitful and insulting conduct in this matter. The words I have just used are to be included in the apology and I want it to be in the form of a letter signed personally by [redacted].Best Regards,[redacted]
We are sorry that Mr. [redacted] that the service he received was less than satisfactory. When he came in for his first service 12 months after purchasing it on June 5, 2017 we performed an A/C flushed, flush injectors and clean the throttle body to try to elevate his concerns. The...
work performed was not covered under warranty because it was preventive maintenance, not repairs to cover failing or defective parts.At the time of inspection, no manufacture defects to the AC or the engine, power train were noted. Mr. [redacted] has an extended warranty that will cover all defective parts that fail but won't cover any preventive maintenance items. Mr. [redacted] drove the car around for over 2 months since the maintenance was performed and hasn't complained to us further about the vehicle not performing correctly. In order for us to perform any warranty repairs, we need to be able to duplicate the issues. Our mechanics have yet to been able to find any defective parts, performance issues on Mr. [redacted]'s vehicle. We strongly suggest he get a second opinion from any Toyota Servicing facility in the country. Although, we greatly appreciate Mr. [redacted]’s business we will not be able to give him a refund or work on any lemon law arbitration. Mr. [redacted] would have to contact the manufacture directly and request a lemon law arbitration packet to proceed with a lemon law complaint. We do not feel that the Mr. [redacted] was mistreated or taken advantage of in any way and hope that the Revdex.com after reviewing the documents enclosed will close the case accordingly. Sincerely,Right ToyotaJane D'[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear...
below.
RE: Complaint ID# [redacted]RE: Complaint ID# [redacted] I have reviewed the replyfrom Right Toyota regarding my complaint. Apparently, Mr. Ivanhoe preparedthe reply. And since he was not presentduring my negotiations on Monday the 5th or Tuesday the 6th hiscomments rely upon hearsay. Mr. Ivanhoeaccuses me of omitting information regarding the episode that occurred onTuesday, January 6. He is correct inthat regard. I decided to omit theunpleasantries and acrimony of the episode because those details have nothingto do with my complaint. But, since Mr.Ivanhoe has chosen to digress from the issue with the lies that he has written,I have to respond and set the record straight because Mr. Ivanhoe’s replycontains serious and material inaccuracies, none of which have anything to dowith my complaint. This is consistentwith the attitude of the Right Toyota employees, who chose to ignore mycomplaint and defend the actions of the dealership regardless of the facts ofmy complaint. Mr. Ivanhoe continues inthe same vein. Before I provide my rebuttal,let me say that Fabio Baratti told me that the entire incident on Tuesday,January 6 was recorded by video cameras in the dealership. I challenge Right Toyota to produce therecording because it will corroborate what I am about to tell you. But I predict, that if such a recordingexists, Mr. Ivanhoe will not make it available to the Revdex.com and myself, becauseit will prove my version of events and would demonstrate conclusively that Mr.Baratti physically assaulted me during the incident. I made arrangements onMonday, January 5 to buy a used vehicle from Right Toyota. I did not take delivery that day because itwas not ready for delivery. I signednumerous documents and said that I would return with a cashier check when thevehicle was ready for delivery. Then Iwent home to wait for a phone call. Bythe way, had I bought this vehicle, it would have been the third car that Ibought from Right Toyota in about five years. Numerous companies monitor mycredit file. When I awoke on Tuesday,January 6 I discovered that Right Toyota had violated my privacy by checking mycredit. There wasn’t any need to do that. I was paying for the vehicle without aloan. At no time did I suggest that Ineeded a loan and I was never informed that Right Toyota was going to check mycredit. That was a violation of myprivacy and was completely unnecessary. The actions of the dealership resultedin a hard inquiry appearing on my credit report that reduced my credit score. That is my complaint. On Tuesday morning, January6, I went to the dealership to complain. I asked for the general manager. I didn’t “demand” to speak to anyone. I simply asked to speak to the generalmanager. Instead of gaining access tothe GM, I was approached by Mr. Baratti. Mr. Ivanhoe’s reply suggeststhat I was loud from the beginning of the event and that Mr Baratti tried tousher me into an office; but that is not true. I was pleasant and attempted to develop a rapport with Mr. Baratti. A couple of years earlier Mr Baratti and aperson named Aziz sold me a car at Right Toyota. I mentioned that to him and made other smalltalk, and then I explained my complaint. But Mr. Baratti didn’t care about mycomplaint. He explained that checkingcredit was the policy of the dealership, and that it was inconsequential, andthat it was my fault because I must have signed an application for credit. At some point we were joined by Mr. Stemplewho told me that a hard inquiry on my credit report did not affect my creditscore. But that is not true. It didaffect my credit score. They told me that I must havesigned a credit application. I told themthat I had signed numerous documents the day before and that I didn’t know whatany of them were. I said that I was notapplying for credit and that if I signed a credit application that I was notinformed of that. Mr. Baratti said that hewould go look for the credit application that I must have signed. He returned with a document that was blankexcept for my name, Social Security Number, and my signature. I remembered that the salesperson, Spencer,had requested my SSN. He said that thedealership needed to verify that I was who I said I was. That is how my SSN appeared on the document. But I was never told that the dealership wasgoing to check my credit. It was notnecessary to check my credit. It was aviolation of my privacy. I did notprovide informed consent for a credit check. I was not applying for credit. This is the nature of my complaint. I asked Mr. Baratti to giveme the document and he handed it to me. I did not “forcefully” snatch it from his hand. He willingly gave it to me. I looked at it for a moment, and realizingthat my privacy had been violated, and that my personal information had beenmisused, I tore it to pieces. At thatmoment, Mr. Baratti attacked me physically in an attempt to retrieve the piecesof the document. Rather than defendingmyself by fighting him, I told him to take his hands off of me which hedid. It was then that he told me thatthe incident was being recorded by video camera and he pointed to an area onthe ceiling. He told me that I hadcommitted a crime by stealing dealership property. I told him that if I had committed a crimethat he should call the police and I would wait for them. Of course he didn’t call the police. I wish he would have. I would have had him arrested for assault. Once again, I challenge Right Toyota toproduce the video. At this point the incidentdevolved into a yelling match. And I wasasked to leave, which I did without incident. I left quietly, and I certainly did not threaten to return with afirearm. I challenge Right Toyota to produce the video recording. Of course they won’t. They will say that it never existed, or thatit was erased, or that they can’t find it, or some other excuse of that nature. Mr. Ivanhoe wrote thefollowing in his reply: “A credit application is required on all transactionsin order to prevent fraud, as payment in full is made by check and almost neverwith actual cash.” This isnonsense. I provided legalidentification. I was trading in a carthat was paid for and registered in my name. I would have paid for the vehicle with any financial instrument thatthey would have requested including cash. How could there have been any fraud? How would checking my credit provethat a check would have been good? Andif the dealership had to check my credit why didn’t they tell me what they weregoing to do? After I left Right Toyota Iwent to Camelback Toyota and bought a vehicle. They didn’t check my credit. Theywere perfectly satisfied with my trade-in, my identification and a cashier’scheck. I want Right Toyota to undothe inquiry on my credit report. I didnot apply for credit. They did not havepermission to check my credit and by doing so they have adversely affected mycredit score. Thank you. I have reviewed the replyfrom Right Toyota regarding my complaint. Apparently, Mr. Ivanhoe preparedthe reply. And since he was not presentduring my negotiations on Monday the 5th or Tuesday the 6th hiscomments rely upon hearsay. Mr. Ivanhoeaccuses me of omitting information regarding the episode that occurred onTuesday, January 6. He is correct inthat regard. I decided to omit theunpleasantries and acrimony of the episode because those details have nothingto do with my complaint. But, since Mr.Ivanhoe has chosen to digress from the issue with the lies that he has written,I have to respond and set the record straight because Mr. Ivanhoe’s replycontains serious and material inaccuracies, none of which have anything to dowith my complaint. This is consistentwith the attitude of the Right Toyota employees, who chose to ignore mycomplaint and defend the actions of the dealership regardless of the facts ofmy complaint. Mr. Ivanhoe continues inthe same vein. Before I provide my rebuttal,let me say that Fabio Baratti told me that the entire incident on Tuesday,January 6 was recorded by video cameras in the dealership. I challenge Right Toyota to produce therecording because it will corroborate what I am about to tell you. But I predict, that if such a recordingexists, Mr. Ivanhoe will not make it available to the Revdex.com and myself, becauseit will prove my version of events and would demonstrate conclusively that Mr.Baratti physically assaulted me during the incident. I made arrangements onMonday, January 5 to buy a used vehicle from Right Toyota. I did not take delivery that day because itwas not ready for delivery. I signednumerous documents and said that I would return with a cashier check when thevehicle was ready for delivery. Then Iwent home to wait for a phone call. Bythe way, had I bought this vehicle, it would have been the third car that Ibought from Right Toyota in about five years. Numerous companies monitor mycredit file. When I awoke on Tuesday,January 6 I discovered that Right Toyota had violated my privacy by checking mycredit. There wasn’t any need to do that. I was paying for the vehicle without aloan. At no time did I suggest that Ineeded a loan and I was never informed that Right Toyota was going to check mycredit. That was a violation of myprivacy and was completely unnecessary. The actions of the dealership resultedin a hard inquiry appearing on my credit report that reduced my credit score. That is my complaint. On Tuesday morning, January6, I went to the dealership to complain. I asked for the general manager. I didn’t “demand” to speak to anyone. I simply asked to speak to the generalmanager. Instead of gaining access tothe GM, I was approached by Mr. Baratti. Mr. Ivanhoe’s reply suggeststhat I was loud from the beginning of the event and that Mr Baratti tried tousher me into an office; but that is not true. I was pleasant and attempted to develop a rapport with Mr. Baratti. A couple of years earlier Mr Baratti and aperson named Aziz sold me a car at Right Toyota. I mentioned that to him and made other smalltalk, and then I explained my complaint. But Mr. Baratti didn’t care about mycomplaint. He explained that checkingcredit was the policy of the dealership, and that it was inconsequential, andthat it was my fault because I must have signed an application for credit. At some point we were joined by Mr. Stemplewho told me that a hard inquiry on my credit report did not affect my creditscore. But that is not true. It didaffect my credit score. They told me that I must havesigned a credit application. I told themthat I had signed numerous documents the day before and that I didn’t know whatany of them were. I said that I was notapplying for credit and that if I signed a credit application that I was notinformed of that. Mr. Baratti said that hewould go look for the credit application that I must have signed. He returned with a document that was blankexcept for my name, Social Security Number, and my signature. I remembered that the salesperson, Spencer,had requested my SSN. He said that thedealership needed to verify that I was who I said I was. That is how my SSN appeared on the document. But I was never told that the dealership wasgoing to check my credit. It was notnecessary to check my credit. It was aviolation of my privacy. I did notprovide informed consent for a credit check. I was not applying for credit. This is the nature of my complaint. I asked Mr. Baratti to giveme the document and he handed it to me. I did not “forcefully” snatch it from his hand. He willingly gave it to me. I looked at it for a moment, and realizingthat my privacy had been violated, and that my personal information had beenmisused, I tore it to pieces. At thatmoment, Mr. Baratti attacked me physically in an attempt to retrieve the piecesof the document. Rather than defendingmyself by fighting him, I told him to take his hands off of me which hedid. It was then that he told me thatthe incident was being recorded by video camera and he pointed to an area onthe ceiling. He told me that I hadcommitted a crime by stealing dealership property. I told him that if I had committed a crimethat he should call the police and I would wait for them. Of course he didn’t call the police. I wish he would have. I would have had him arrested for assault. Once again, I challenge Right Toyota toproduce the video. At this point the incidentdevolved into a yelling match. And I wasasked to leave, which I did without incident. I left quietly, and I certainly did not threaten to return with afirearm. I challenge Right Toyota to produce the video recording. Of course they won’t. They will say that it never existed, or thatit was erased, or that they can’t find it, or some other excuse of that nature. Mr. Ivanhoe wrote thefollowing in his reply: “A credit application is required on all transactionsin order to prevent fraud, as payment in full is made by check and almost neverwith actual cash.” This isnonsense. I provided legalidentification. I was trading in a carthat was paid for and registered in my name. I would have paid for the vehicle with any financial instrument thatthey would have requested including cash. How could there have been any fraud? How would checking my credit provethat a check would have been good? Andif the dealership had to check my credit why didn’t they tell me what they weregoing to do? After I left Right Toyota Iwent to Camelback Toyota and bought a vehicle. They didn’t check my credit. Theywere perfectly satisfied with my trade-in, my identification and a cashier’scheck. I want Right Toyota to undothe inquiry on my credit report. I didnot apply for credit. They did not havepermission to check my credit and by doing so they have adversely affected mycredit score. Thank you.
Regards,
Richard Bowes
Please refer to attached document
I have spoke to [redacted] directly and will be working with him & [redacted]) to have the inquire removed from his credit report profile. I completed all documents needed to process the request and have forwarded copies to [redacted] for his records. According to the [redacted] guidelines it could take 2 to 4 weeks for the request to be processed. I will be working with [redacted] directly during this time to make sure his concerns have been rectified to his satisfaction. Sincerely,[redacted]Community Relations Manager
(Attached is email send to consumer requesting a letter of events to submit to [redacted] for them to process the request to remove the inquiry)[redacted],I am sorry for any inconvenience you may have been caused in this matter. Could please provide me with the a brief summary of events to submit theinquiry...
dispute forms to [redacted] ([redacted]). A letter from theconsumer and the dealership is required to get the request processed. Once Iget all the paperwork together, I will email you back the documents for yourrecords.Again, I am sorry for the inconvenience. Please feel free to contact me directlyif I can be of further service.Best wishes,Right Toyota[redacted]Community Relations Manager Bestwishes, [redacted] cc:Revdex.com ID#: [redacted]
As a one time goodwill gesture Right Toyota will refund the customer the amount requested of $287.15 to settle concerns. Customer has accepted the offer and is pleased with the attempts of the dealership to remedy her concerns. Please feel free to contact me directly at...
###-###-#### if you have any further questions. Jon J[redacted]