Luna Flooring

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and confirmed all services have been fully completedWe have yet come to terms on a monetary accommodation, but anticipate to an agreed amount shortly. We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken to the customerWe have placed an order to obtain the materials that needed to complete repairs to the installationOnce materials have been received we will schedule the repairs to be completed at the customer’s
convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, and discussed her flooring concerns, and processed the agreed refund amount. We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding his concernsWe have reached out to the customer via email, and we are offering a replacement of the great room at no cost with a signed agreementWe look forward to hearing back from the customer and amicably resolving this matter

The local office spoke with the customer and confirmed that the additional boxes were receivedCustomer has and were dropped off for a total of
boxes

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completed on June 24, We appreciate the customer’s feedback and consider this matter resolved

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meplease have them send you a letter formally closing itI have not sent any additional amountThey are referring to the $that was in transitI have already sent them proof of payment of $1800.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer on Friday September 23rd and agreed to a partial discount as well as changing the financing terms to the requested promotionWe are currently waiting for the customer to return the signed
documents to process the agreed upon changes

We appreciate the customer contacting us regarding their concernsWe have communicated with the customer and offered replacement of the laminate floor with an upgraded product at a discounted cost to the customerThe customer has been informed that laminate failure was a direct result of moisture
intrusion and is not covered under the manufacturer’s warranty. We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe customer service manager spoke with the customerBoth orders have been installed and we have discounted for the inconvenienceWe thank the customer for their feedback

We apologize for the inconveniences and have agreed to a credit to the customer's account for satisfaction and goodwill

Complaint: ***
I am rejecting this response because: We have spoken to Luna regarding a price reduction of $1,for the inconvenience that we have experienced thus far during this processLuna acknowledged that the incorrect parts were installed and the proper parts have been orderedOnce the proper parts arrive at the warehouse we will schedule the repair. We are moving in the right directions in terms of a resolutionHowever we cannot accept any response until the repair is complete, the price adjustment has actually been applied, and we are satisfied with the repairWe intend to push this along as fast as possible.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, completed the installation of the luxury vinyl plank in the kitchen on August 28/We have also cancelled the carpet order and refunded their deposit of the carpet order as requested. We
appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concerns of the open balance
We have agreed to settle the open balance with the customer, and she has mailed a check for the remaining agreed upon payment
We look forward to resolving this matter amicably

Complaint: ***
I am rejecting this response because: until the hardwood has been installed to my satisfaction I do not consider this case to be resolved
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer’s daughter and discussed the scope of work involved to complete the installation properlyWe have come to an on an amount of monetary accommodation to the customer. We processed the agreed
accommodation today August 14, We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their
concernsThe refund has been processed back to the customer’s credit card, and
we have sent the customer an email to confirmWe appreciate the customer’s
feedback

We appreciate the customer contacting us regarding her concernsThe repairs were completed on February 24, The customer has advised that she still has concerns, and we have reached out to her via telephone and email to discuss the situationWe look forward to hearing back from the customer
and amicably resolving this matter

Just had Luna install carpet in my three bedroom town home in WI on 8/ They arrived on time on the day I was told The installers did a really great job I had to struggle to find any seamsThey cleaned up completely after themselvesI will most definitely use them again an I see why they have a A plus rating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and awaiting the credit to the bill to hopefully resolve the complaint
Sincerely,
*** ***