Luna Flooring

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We thank the customer for their feedback regarding their experience.

Better Business...

Bureau:
 Although I do appreciate that Luna is finally taking responsibility for their poor workmanship I do find their business practice to be quite deceitful and unprofessional.  They had attempted through many delays and eventually an attempt to falsely blame the customer. Only when a formal Revdex.com complaint was filed did they respond. We were blamed fir tge excessive moisture. And now that they are taking blame tbey claim the moisture is fine in order to substitute replacing the entire floor for a less costly repair.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have made multiple attempts to contact the customer in order to review their complaint, but the customer has not returned our correspondence. We appreciate the customer’s feedback and look forward to amicably resolving this...

matter.

Complaint: 12 It couldn't be at ethical or lawful they keep customers credit cards and don't tell them only charge them unlawfully [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have communicated with the customer and provided him with the results of our inspection of his laminate flooring. We are unwilling to provide the customer internal policies and procedures regarding the handling of out of warranty cases. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding our concerns.The regional manager spoke with the customer on Friday January 13th. The vendor is scheduled to ship in February 2nd. We have asked the vendor if they can improve on this date.

We appreciate the customer contacting us regarding their concerns. Service has been scheduled with the customer for October 31st and November 2nd. We have also processed a discount as discussed with the customer.   We thank the customer for their feedback.

We have been working with the customer to come to an agreeable resolution with our customer. They selected a replacement material on 03/28/18. We have reached out to them to provide the final details of the offer will will be extending. We appreciate the customer’s feedback and look forward to...

amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the replacement of the laminate flooring was completed on February 15, 2017. We appreciate the customer’s feedback and consider this matter...

resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. While I still find the business' overall customer service regarding this issue to be extremely poor due to needing to contact them multiple times just to get to this point, they took our complaint with you seriously and I ultimately find that this resolution is satisfactory to me. I hope the business makes improvements to their customer service practices so that other customers do not have to jump through as many hoops and have as many headaches requiring repeated calls to multiple locations to resolve issues as I have had.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The customer service manager attempted to contact the customer, but was only able to leave a message.
 
 We are happy to discuss a discount to the order as the customer requests.

I've read many customer reviews but have never taken the time to write one myself - good or bad. Luna, unfortunately, has prompted me to write are review - a very bad review. Luna's customer service, its response to customer needs, and its follow up are non-existent at Luna. My regrettable experience has consumed an inordinate amount of my time in my attempt to rectify what began as a small issue. I would have been much better served by using a bricks and mortar carpet retailer. Be aware, be very aware of Luna Carpets.

We apologize for any miscommunication.Per the customer’s request for resolution, the local office has not contacted the customer, but has executed the requested refund.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a replacement with a signed agreement. The customer accepted this offer and will be meeting with us on March 4, 2016 to select the style for replacement. We appreciate the customer’s...

feedback and look forward to amicably resolving this matter.

Thank you for contacting us regarding your concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment back to the credit card. We look forward to working with you on future home improvement projects.

I purchased $7000.00 worth of carpeting but it turned out to be bad guality and most of it started unravelingbin strings. I contacted the company more than two weeks ago and they promised to investigste the matter in 24 hours. It's been over two weeks and everyday they promise to get back to me in 24 hours. This is s company that is dishonest and no one should ever do business with them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  If there are no issues with the installation of the new carpet, I will consider the matter closed. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have provided a monetary accommodation to reimbursement for damages. We have also filed a manufacturer warranty claim on the customer’s behalf. Once we have a response from the manufacturer we...

will discuss the claim with them.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.