Luna Flooring

We appreciate the customer contacting us regarding their concerns. We have made multiple attempts to contact the customer in order to review their complaint, but the customer has not returned our correspondence. We appreciate the customer’s feedback and look forward to amicably resolving this...

matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, offered a discount off the order for customer satisfaction and goodwill, and scheduled service on October 17, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this...

matter.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We thank the customer for their feedback regarding their experience.

Complaint: 12 It couldn't be at ethical or lawful they keep customers credit cards and don't tell them only charge them unlawfully [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

The experience of working with Luna has far exceeded our expectations. The salesperson at the store in Naperville, Kevin, spent a lot of time with us and helped us identify the best carpeting to meet our needs. The install team of Roberto, Robert, Jorge, and Jesus, were absolutely remarkable professionals. Each of them is very hardworking, detail-oriented, and concerned that their work is perfect in every way. They even helped us move our furniture. If you are currently considering another company, I would strongly advise you to turn to Luna. We are so happy that we did! Product and workmanship at this company is amazing. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have been working with the customer to come to an agreeable resolution with our customer. They selected a replacement material on 03/28/18. We have reached out to them to provide the final details of the offer will will be extending. We appreciate the customer’s feedback and look forward to...

amicably resolving this matter.

The customer service manager attempted to contact the customer, but was only able to leave a message.
 
 We are happy to discuss a discount to the order as the customer requests.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. While I still find the business' overall customer service regarding this issue to be extremely poor due to needing to contact them multiple times just to get to this point, they took our complaint with you seriously and I ultimately find that this resolution is satisfactory to me. I hope the business makes improvements to their customer service practices so that other customers do not have to jump through as many hoops and have as many headaches requiring repeated calls to multiple locations to resolve issues as I have had.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding our concerns.The regional manager spoke with the customer on Friday January 13th. The vendor is scheduled to ship in February 2nd. We have asked the vendor if they can improve on this date.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the replacement of the laminate flooring was completed on February 15, 2017. We appreciate the customer’s feedback and consider this matter...

resolved.

We appreciate the customer contacting us regarding their concerns. Service has been scheduled with the customer for October 31st and November 2nd. We have also processed a discount as discussed with the customer.   We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have communicated with the customer and provided him with the results of our inspection of his laminate flooring. We are unwilling to provide the customer internal policies and procedures regarding the handling of out of warranty cases. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We
appreciate the customer contacting us regarding her concerns. We have been in
contact with the customer and offered
a replacement at no cost. The customer has selected a new style, and the
replacement is scheduled for December 3, 2015. We appreciate the customer’s
feedback and look forward...

to amicably resolving this matter

Thank you for contacting us regarding your concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment back to the credit card. We look forward to working with you on future home improvement projects.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have provided a monetary accommodation to reimbursement for damages. We have also filed a manufacturer warranty claim on the customer’s behalf. Once we have a response from the manufacturer we...

will discuss the claim with them.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

I purchased $7000.00 worth of carpeting but it turned out to be bad guality and most of it started unravelingbin strings. I contacted the company more than two weeks ago and they promised to investigste the matter in 24 hours. It's been over two weeks and everyday they promise to get back to me in 24 hours. This is s company that is dishonest and no one should ever do business with them

We appreciate the customer contacting us regarding their concerns.
The material has been received and the...

customer contacted to scheduled installation. Service is scheduled for Friday December 16th.Thank you for the opportunity to address this matter with you. Please accept our sincere apology for any inconvenience this matter may have caused you.