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Lunableu Reviews (6)

We are sorry to hear of [redacted] complaints of our property in which she is currently living in As we reviewed her complaint of the issues she has had since her move in, we found that per her move in inspection she completed on 10/22/many of these were not listed On the move in inspection the line which askes "that the home and immediate surroundings are free from all pests including roaches" was initaled by the tenant but not marked yes or noAll other questions on form were circled and initaledThere was no other mention of pest concern on this form from the tenantWe have her property on a regular extermination treatment [redacted] lives in a bedroom duplex which has an up and downstairs, for this unit $is for electric if running it at degreesShe also mentioned in the complaint of the driveway conditions, this is one main driveway that is shared by several different units and owners, this is not something that GRH Management can readily repair without input from all owners involved GRH Management strives to have clean, safe, well maintained and affordable properties for our tenants to liveWe hate to hear of our tenants being unhappy in their homes which we feel should be a safe haven for themWe feel that this complaint could have been resolved more quickly and amicably if the tenant had contacted us with her concernsWe will reach out to [redacted] to try and resolve this issue to the best of our abilities.GRH Management

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I only partly agree with this responseThey can continue to say that I never told them about the issues I've explained in this complaint, however, I know that is untrueMy main issue is the roaches since it is such a huge health risk and its proven that roaches carry hundreds of diseases It is true that this place is DEFINITELY not a good fit for me, and I will definitely provide a move out date as soon as I know when that is, because I want my $security deposit backAnd while I also agree that you can't completely control how tenants live, I do feel it's unfair to insinuate that I am causing the bug issueIf that were the case there wouldn't be millions of bugs here in the short time I have lived hereI think I have proven that GRH is not a landlord that gives a crap about their property or their tenants and they say whatever sounds good to keep from facing the truthThey are crooked, and I should have realized that the day I met with their representative who showed me the duplex who had a mean bad attitude Lesson learned; and if this can help someone considering moving here I can now with confidence say DON'T! Thank you Revdex.com for allowing me to voice my concerns and possibly help someone else!
Regards,
*** ***

I contacted Superior Flooring to obtain an estimate to remodel and kitchen and master bathI met with *** at the store and provided her sketches of the space and picked out cabinets, counter tops, back splash, and flooringWe then scheduled a date when she and the owner could come to my home to see and measure the spacesI took off work and met with them in my home as well as an electrician they brought alongThat meeting lasted for over an hour and we finalized planning for *** to prepare the design and submit a bid for the workI left that meeting at my home with the understanding that an estimate and proposal for the work would be forthcoming
However, no one from Superior Flooring ever provided me with any proposal to do the workWeeks went byIt was if they dropped off the planet or went out of businessPhone calls inquiring into the status of their proposal were never returned, until finally *** returned my call after I left a series of messages in one day*** explained to me that they were too busy to handle my job and offered to provide me with the names of other companies that were better equipped to do the kitchen and bath remodel
The failure of *** or anyone from Superior Flooring to contact me to tell me that that they were not going to be able to do the work I requested is inexcusableThat would have been common courtesyI certainly would not trust this company to do the actual work on my home if they cannot even contact me to inform me that they are too busy with other jobs I would also not hire a company who obviously takes on more work than they have the capacity to manage

GRH Management agrees we are not the perfect fit for [redacted] and wish her the best in her endeavours. We ask that she notify us of her moving date. We would also like to acknowledge the fact that we are unable to control the cleanliness and the living styles of our tenants. There was no mention of pests at time of move in or until [redacted] contacted the Revdex.com. [redacted] moved in the unit the beginning of November. We have found that the cleanliness issues that [redacted] listed in her complaint are most likely tenant related. Thank you, GRH Management

We are sorry to hear of [redacted] complaints of our property in which she is currently living in.  As we reviewed her complaint of the issues she has had since her move in, we found that per her move in inspection she completed on 10/22/2014 many of these were not listed.  On the move in...

inspection the line which askes "that the home and immediate surroundings are free from all pests including roaches" was initaled by the tenant but not marked yes or no. All other questions on form were circled and initaled. There was no other mention of pest concern on this form from the tenant. We have her property on a regular extermination treatment.  [redacted] lives in a 2 bedroom duplex which has an up and downstairs, for this unit $180 is normal for electric if running it at 70 degrees. She also mentioned in the complaint of the driveway conditions, this is one main driveway that is shared by several different units and owners, this is not something that GRH Management can readily repair without input from all owners involved.  GRH Management strives to have clean, safe, well maintained and affordable properties for our tenants to live. We hate to hear of our tenants being unhappy in their homes which we feel should be a safe haven for them. We feel that this complaint could have been resolved more quickly and amicably if the tenant had contacted us with her concerns. We will reach out to [redacted] to try and resolve this issue to the best of our abilities.GRH Management

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not agree with GRH's response to my initial complaint. As far as the cockroach issue, I let management know my first week living here that I had a problem. I heard nothing about it. I did see an exterminator only 2 times but that was 2 months after I moved in. I haven't seen them since. And if they are sending an exterminator on a regular basis, why are the roaches getting worse instead of better? They are now crawling on the floors, on my stove, the cupboards have roach excrement all over them and they are getting into my food. This is very unsanitary and should be reported to the Housing Authority. I have pictures to prove what I'm saying.A month after I moved in, there was a plumbing issue and I was unable to use my washing machine. They sent a maintenance man to fix it. He came while I was at work. I came home that night to a horrible stench and the kitchen sink and counter had acid burns in them. After further investigation, I found that the maintenance man was using sulfuric acid to unclog the plumbing and it exploded all over the kitchen...on the floors, the counter, the sink and it ruined some silverware that was in the sink as well as my dish towel. They replaced the towel but that was it. I have scrubbed down everything but still have that sulpher smell. I let them know of the damage the acid caused so I didn't get held liable for those damages. What kind of maintenance men do they have working for them? Certainly not someone professional. When I was looking at this place before move in, I asked if the driveway was plowed in the winter. She told my son and I it was plowed. I assured her I didn't want to not be able to get in and she said that would never be a problem. With the recent snows we have had I can now say that there is NOT someone that plows. There was no snow removal whatsoever except a tenant who did some shoveling. For two days I had to park my car and walk up because my car wouldn't make it. There is ABSOLUTELY no upkeep here. And this is DEFINITELY not a clean environment or safe haven as they would like others to believe. This place is a dump!! There are entire buildings here that are uninhabited and basically condemned....that is not a nice clean environment. Its definitely not worth the $525 I pay every month and as soon as I can find someplace to move to I'm outta here!  These people are slumlords NOT worthy landlords!I am attaching pictures of the roaches and the acid burns on the counter and sink.
Regards,
[redacted]

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